Ok I'm not big on ranting but...if this post stops one person from doing buisness at Tri county GM in La Junta I'll be happy. If you know me you know I'm a die hard chevy and GM fan but the service department in there is horrible. Service is not in their vocabulary. We had a recall on the Hummer involving the fan switch for the ac/heat that could result in possible fire. One week prior to receiving the notice the switch quit working and being as we were out of warranty we had it repaired at Chubbucks in Ordway. So when we got the recall a week later it said any repairs made would be refunded...cool huh? Instructions said gather all info on repair and take to local dealership for refund of repair cost. The "service department" (using the term loosely) first had to confirm that Chubbucks had done the repair...which they had. Then said that the repair that Chubbucks made would need to be done again by them....whatever. Also that that they wouldn't refund Chubbucks work because the Vin. # wasn't on the original invoice even tho the make, model, and liscence plate were ...like we own more than one hummer! After making repairs AGAIN we asked if they would at least make a note on the invoice saying that the vehicle they worked on was the same one that the invoice from Chubbucks with make model and liscence was,so we could get the refunddirecly from GM corporate as they told us we would have to do,.. they said no. ?.... now the last vehicle we bought from tri county was in1999, and after a service fuck up that almost ruined the engine on our Cadillac in 2000 ,I swore to never return,... .since then I had to take my pickup in bout two years ago for an emergency repair (lost power steering pulley a block away not much choice) told em I didnt like being there, but they assured me they would do every thing in their power to make me happy and get my return business. I was satisfied with that experience and also had the hummer in there late last year ...also satisfied..... But this last time? we asked for help? No help ....told em this is why I haven't done business here in the past ....they said "you'd be better off at Spradley's".... can you believe that! Ive owned 6 GM vehicles since the last one we bought there, all bought elsewhere, wouldn't even stop to use the toilet there now or ever again! Wheew there ya go .... thanks
Jay Johnson read more