This has to be the worst dr office I have ever been to. The desk staff is completely unprofessional. I got attitude for not knowing their policies (which aren't posted ANYWHERE) about how soon we have to come into the office after they call us in (I got a random work call and answered it before going in) and they threatened to put my 5 YO back on the 2 hour wait list. The person who drew blood on my 5 year old looked annoyed when she found out it was her first time - which was horrifying for an already scared kid . Finally, they just canceled one of the drs orders without even letting anyone know or giving any reason. This place needs a giant customer service makeover, but specifically, the lady who I assume is the manager or less receptionist. Zero stars. Don't recommend. read more

There aren't a lot of options in the TC when you need lab work done. Pretty much it is TCL or bust. I usually try to go to the one on Leslie and Gage, the blonde woman there is a riot, is EXCELLENT at drawing blood, and with all the people she sees she remembers the regulars (I've been going there for over a decade). While some phlebotomists obviously are better at hitting the vein without causing pain, I've never had one be absolutely rude to me, until today. I was out running errands, getting pre-op appointments and lab work done and I went to the main lab on Grandridge. All I needed was a simple blood draw, one vial, literally just a few seconds of work. I made the HORRIFIC mistake of showing up 10 minutes before they were "closed" according to the sign on the door. Now, all my paperwork was in the system, my insurance cards were presented, no muss, no fuss. I made a phone call while waiting. As soon as my name was called, I was preparing to say good-bye. I held up my finger (international "one minute" signal) and literally said "I have to go". before I disconnected the call. I wish I could remember the name of the person who stuck me, I just remember it had a y in it. Anyway, she has the gall to tell me she doesn't have a minute! She can't wait, because they were supposed to have closed at 5! Wow! I asked her if she had somewhere else she had to be and she said yes, at home, feeding her hungry family! Gee, I'm sorry to inconvenience you by having you do your job, lady! Thanks for making me feel so insignificant! I guess everyone should be as rude as you are! I SHOULD have just hung up on the person I was talking with, mid-sentence. Heck, I probably should have just skipped the lab work all together since it was actually BEFORE 5 when I showed up, but I guess that means the time you all want to get your butts out the door, not actually the time the doors close! How about this, next time, think before you snap at someone! There are fragile and delicate people, people who are terminally I'll, who go there to get lab work done and the LAST THING they need is to feel like a piece of crap for having you do your job 1 minute past closing time because that's how long it takes you all to get organized! I walked in ready to go! read more

First time at the Kennewick TCL lab by the hospital, been doing lab work for many years, I was aware they were busy but was not sure where to sign in because they made everyone wait outside until they called you in, but I was told by people outside to go in and sign in but I was not even sure my Dr had called in the order well I ended up dealing with a very nasty person I have never been treated so rude and I will never go back. I let her know and asked for her name and she turned her back on me and so did the other person in the office who said they are all overwhelmed. You still do not treat people like garbage. I wont go in to details but the girl who drew my blood told me the girls name and I will be filing a complaint. I did not want to be there as it looks neither did the person who worked there. read more

Absolute worst clinic ever. Desk lady is horrible. Zero people skills. The wait is ALWAYS over an hour. Not sure what takes so horribly long to pull a few vials from people but I now avoid this location 100%! Find somewhere else. Anywhere else. read more

What I do like: the staff phlebotomists at Leslie & Gage TCL for their expertise. What I don't like? The billing department after being billed $6014.14 for a simple cholesterol panel. read more

Dangerous, unsafe, incompetent. 27 weeks pregnant and extremely high risk and I got sent here for blood work. Only to find out they're testing people for covid here. So I'm surrounded by people who could get me sick. They're cramming like 30 people into a tiny room. Almost no one is wearing a mask. They mess up my order then lie to my doctor and say I REFUSED TESTING. And now I have no choice but to go back because there aren't other options. If I get sick because of this places unsafe standards during this virus and it pushes my already risky pregnancy over the edge... bottom line this place is terrible and NEEDS TO BE SHUT DOWN. read more

They repeatedly failed to provide my test results to my doctors. When I asked for my results to deliver them myself, they refused to give them to me. I later found that this has been ILLEGAL for them to do this since 2014 (see: CLIA program and HIPAA privacy rule; patients' access to test reports. Final rule). They said I could obtain the information from their website, but the three tests I need do not exist there. If they can't follow the law or keep track of our information, should anyone actually trust them with a needle? Someone genuinely needs to examine them in an official capacity read more

My husband went in for some bloodwork following some serious surgery a a couple of weeks ago. I'll leave names out because it doesn't really matter anyway but one person came in and out that worked for Tri-Cities laboratory that was not wearing a mask along with the person that was helping her. I asked the receptionist what the woman's name was and she told me I can ask her myself when she came back in to the lab. I asked her her name she told me and then she asked me why I needed her name. I asked her why are you not wearing a mask? Her reply was "because I don't FEEL like it!" While I was dialing TriCity Labs to report it, she yelled back at me "and you can tell them I don't wear it in the in the grocery store either!" In addition, as my husband was being taken in, the phlebotomist said "why are you worrying you're wearing a mask?" My husband, a retired physician, told her she doesn't understand that your wearing a mask protects HIM. When I called TriCity labs the proper person's were not available, but this wonderful person I spoke to, said that it was not according to the protocol and she would have the head of phlebotomy, and as per my request someone from corporate give me a call back. She even called me back to get more detailed information on exactly what was said. I heard NOTHING from TriCity labs. NOTHING! In the midst of our COVID crisis, for your health and safety, please run, do not walk away from getting ANY lab work done here! read more

Worse service I have ever had at any medical facility. On this day they had several disabled people standing outside. Even with Covid restrictions letting an elderly, disabled woman stand out in the cold is reprehensible. They are slow. TCL has closed their lab at Southridge and long lines exist at their Auburn facility. Just poor! read more

Today at 3:15 PM, I went to Tri-City 's Lab in Richland across street from Kadlec hospital. The reception at the window was extremely rude and not helpful. Apparently either she's not trained but she doesn't know what she's doing or she just doesn't have the willingness to help me at that moment. I left but regret didn't say anything. I hope her supervisor will see this and do something. My previous interactions with TCL was always excellent until today. read more

Hard to decide what to rate - I went to the location at 780 Swift at 11:45 and was kicked out because they closed at noon for lunch. Older lady at front desk was completely devoid of people skills. So went to Keene Road location and was treated very well and everything handled professionally. The staff make all the difference. read more

Almost Every time I go into a lab corp site it is unprofessional chaotic mess. My latest experience was with the 14th avenue site in Pasco. Went in there min Monday afternoon March 28th to get a quick thyroid blood test draw. The receptionist Lori was super unhelpful and kept telling me to check in in the kios when I already had and was inquiring about the wait. During the time I waited I got to hear Sylvia (phlebotomist) ask Lori about how to set up her direct deposit and hear Sylvia set up an appt with her orthopedist. Lori asked the 1 person I front of me the same question like 10 times-and couldn't figure out after the first 2 times that the ot had no other answers for her and she needed to figure out the info another way. I waited 15 minutes to hear all of this going on instead of efficient patient care and then left because I needed to get to another appt. I hate that they are the lab in the tri cities preferred with my insurance. Their staff is unprofessional and inefficient!!! read more

The Grandridge location seems to have had a big change in staff. My daughter needs labs drawn regularly so we go there frequently. The receptionist always greeted my daughter by name and was super friendly. We had a favorite phlebotomist named Amy who was the absolute best. We haven't seen either in months and now the others who draw the labs do a terrible job. They seem like they don't know exactly what they are doing and make it more painful for my daughter. Also the new receptionist with the dark chin length hair is very cold and comes across as rude. She gave me attitude because I was accompanying my daughter into the building (my daughter is a minor child). We were also given attitude on another occasion because their system was down and they were only doing paper orders and we didn't have any. How were we supposed to know? We won't be going back to that location. My daughter goes through enough, she doesn't need negative experiences to make things worse. read more

I have been a regular at this branch, and invariably, I've had excellent service with the people here! While they sometimes get swamped, they are invariably nice, personable, and reasonably cheerful. They go through all the stuff with me, and the phlebotomists are very good! In fact, I compliment they one their gentleness. Great folks to work with there! As for their billing staff in Spokane, I don't think they give a rat's behind! I got charged for one blood test that I had clearly refused (Medicare only covers it once every 12 months)! After going around and around, I finally sent them the check, just so I didn't have a blemish on my credit report! The next time, I made a particular point of getting a copy of the refusal, so that won't happen again! They also have a particular problem with billing secondary insurances, even though the staff in Tri-Cities sends them all the information they obtain when I check in! Bottom line for me is the local service is great, the corporate office doesn't seem to know their head from a hole in the ground! But the local staff are usually not over-entitled 20 year olds, that seem to think they are omnipotent! read more