We got a phone call from the police that our mother had passed in her sleep. My brother lives hours…read moreaway, and I live out of state. With a small town, we didn't realize that there was no coroner. By local default, she was taken to Charlie Marshall.
Trying to process it all, and confused and dazed with how, what, and where, we also had some concern that she was already at a funeral home. To us, that meant a commercial company was going to start preying on our distance and tallying up fees.
I called on a Saturday I think. Come to find out they were closed, to have employee appreciation day. Wow, that alone - funeral home taking time to support their employees. But stil. someone called me back that same day. Immediately kindness and compassion and confirming contact on Monday.
The funeral director, Aaron James, called the following business day. When Aaron realized what situation we were in, in my opinion, he went from Funeral Home Director, to guardian angel. He called during his own personal family time to check on us. He helped us to expedite processes with information that helped us tremendously. Things we couldn't even find online when we were frantic for options, and thought we'd be caught up legalities and red tape that neither of us knew how to navigate.
Aaron helped us take care of everything while we were able to gather ourselves, and for my brother to get to the area. While treating our mother's body with dignity and grace.
Above and beyond doesn't even come close to explaining what Aaron James, and Charlie Marshall Funeral Home staff did for us. They still called to check on us afterwards.
Companies and people like those affiliated with Charlie Marshall FH are rare these days. We cannot thank them enough. Life long warmth and gratitude to handling us like people that needed help, guidance, compassion and kindness.
