Top notch service and delivery on work as promised. Met the owner today and she was very very nice…read moreand answered all my questions. Came in for e-bike flat repair Good value for the money

Rented three e-bikes. One e-bike went 25 mph. One e-bike's governor max'd at 18 mph. The third…read morebike was even slower. One e-bike handle bar was loose. One e-bike required little pedal for boost, the other two required continuous pedaling. It was difficult to enjoy a ride with these conditions.

I cannot recommend Village Cycles…read more I had hoped to have some work done on an old used bike I had and buy another, but they were unable to accommodate either request, so we moved on to give our business to another local store that's not far from here. Why were they unable to accommodate us? We didn't make an appointment for the maintenance on the used bike, which is reasonable, so we asked about trading in our used one. The answer was a flat NO because the owner has to make the deal, so I asked if we could call the owners and make a deal. The answer was a more affirmative NO. This is supposedly a retail outlet? Really? Maybe they are, but while the guy was all about telling me NO, another guy was still trying to upsell my husband on a deal that was already shut down by his colleague, so we were then told how uncomfortable my used bike is and how we should buy a new one. After being told to take a number on maintenance. DO NOT tell me how your product, sales, and service are quality while refusing my business. Village Cycles in Paddock Square seems a bit too uppity for what they purport to offer, so I went to TREK bicycles in Wildwood and spent $1600 and feel much, much better about the product, sales, and service because I actually received RESPECTFUL sales, and service! If you're serious about making a real quality purchase with people who want to listen to you and offer service, DO NOT GO TO VILLAGE CYCLES in Paddock Square!

I was in the Villages for the first three months of the COVID 19 situation. Everything was…read moreshutting down and a lot of people were looking to biking as a form of exercise. I stopped in on a recommendation from a friend who recently purchased. I was looking to purchase as well. Unfortunately they did not have a lot of inventory to choose from. So Windy suggested that I rent one. What a great option. I got to use a quality bike for my stay and now l know exactly what bike I want/need. Thanks for being so helpful! See you soon.

Took two boxed bikes from a Colorado move in today. Although they said they had a lot of bikes to…read morework on, they called within a few hours that both were ready! One was a Gazelle ebike. Great customer service from Rick and repair guy Kevin! Thanks so much! I have found my hometown bike shop!

Found a great deal on 2012 Raleigh. Justin helped put on my lights, bag, and pump. lifetime…read moreadjustments. 10% off for Village residents. Nice local bike shop. Price vary, stop by for sales and closeouts. I was offered Papa John's pizza too. Justin also suggest local group ride and a help app that I should try.

5 stars all the way! Excellent customer service, high-quality bikes, and a smooth, enjoyable…read moreexperience from start to finish. I'll definitely be back!

It is hard to reach a live person even when you call and leave more than one message. If you're a…read morecustomer and need your bike fixed, you have to make an appointment, but you cannot because they don't return the call. If you go in person w/your bike, they tell you to come back.

Outstanding service and professionalism. Fixed some other problems and had great suggestions! Will…read morebe converting to electric! Thanks, William.

Still the greatest little bike shop around... Even though…read morethey had to move several hundred yards down the road, they have not lost any of there hospitality and charm... They still have all of it and more.. Everything I have grown to expect from them. From quick fixes to tune ups, they do it rite and quickly... A great assortment of parts, clothes and bikes... And still the best beer selection in Ocala... Want to ride Santos Trails but don't have a bike??? No problem.. Rent a quality bike here.. Camping at Santos park??? They have all types of camping supplies. Even fire wood and ice... There are other bike shops nearby but none as good as these guys and gals... #1 in my book...

Owner was very professional and very knowledgeable. The bikes were awesome! All types of electric…read morebikes and the store was full of accessories to have fun riding.

These people get riding! I love all the accomodations for the ebike for someone like me who isn't…read moreactive but want to be.

I bought a Lezyne Strip Drive Pro Rear Bicycle Tail Light,it has 300 Lumens,and it can be seen in…read morethe day!I like it is both groovy,and useful!(It only cost me $53.49!I think that is a good deal!I suggest coming here for your bicycling needs!)

Just experienced one of the best small businesses in Ocala! My daughter's wheelchair became…read moreunstable and while this isn't their focus, Ryan said he would give it a look. Even though they were busy, within a few hours- they had found and corrected the problem! Thank you for being there when we needed you! Great knowledge, service & skill! Price was right too! If you need any bike repair/service go to Top Gear and ask for Ryan!

We took the very long drive out to the villages, options were very limited everything was a 6 month…read moreout order. Prices were $18-$23k for a fully loaded cart. The Salesmen struggled to gain raptor-with us. He was hard working just did not have his sales process down to help answer our questions and comparisons. There was 1 preordered cart available and that was the $23'700 plus delivery plus fees and taxes so we opted to continue our shopping elsewhere

One never really knows what they have missed out on unless they have something to compare it to,…read morewhich is the case for us and The Villages Golf Car Store at Lake Sumter. In late May, we purchased a golf car from this store from one of the "top salesman" there. We thought some things were a bit off in our experience, like it felt more transactional than an experience. To add to it, this is a very busy location (so we are told) so getting ahold of said salesman for questions after our purchase was difficult at best. Although, we were satisfied with the guarantees and warranties that VGCS offers over buying from anyone else, we recommended that our parents buy their golf car from the same company but different location, Spanish Springs. OMG the difference was night and day. Their salesman printed a nice paper up congratulating them on their purchase and had them pose next their new golf car for a picture, plus tons of other personal customer-first pieces that we did not get with our so-called top seller. I guess we know now why, when you're busy shoving people through the door with golf cars you have little time for the other crap. Well, today was the final straw for us and this location. When we got our golf car we asked for a tray to be added along with a few other fixes. During the process, we were asked to sign something that we later realized we did not get a copy of in our paperwork. We went back today to the service center and the lady behind the counter was so short with us we felt like we put her out for even being there. It was not a friendly exchange at all and echoed the same type of we-got-your-money-now-don't-come-back attitude we have received from the start. From now on, we will go to the Spanish Springs store. Sad fact is, I'm not sure if our next purchase - or recommendations for friends and family moving here - will be VGCS. One day maybe owners, managers, and frontline supervisors will begin to learn that those folks on the frontline are the ones who make or break your customers' experience. There are too many folks with great customer service skills that do not have a job for this to be happening.

Buy my E bike for him to replace the tube turns out he's been taking it out and patching it instead…read moreof replacing it Told me he replaced a whole brand wire on my electric motor when he didn't do no such thing charge me 250 bucks. He just left my bike outside for pick up for hours Please don't come here if you want your stuff actually fixed.

How refreshing to find a shop unlike so many of today's sterile and boring bike shops with…read morepredatory sales that couldn't care less whether you get what really suits you. The bulk of their superb pre owned bikes came from victims of those other shops. This guy really cares.