If you are skeptical like me I can tell you this company is legit. I did my research and ultimately…read morechose them for a passport we needed within a week. They were very professional and had great communication through text, phone call, and email. We had a situation arise and multiple employees including the VP did everything they could to help us resolve it. They are not cheap but if you need a passport fast I would recommend.

AMAZING.. Maggie R in NY saved our vacation...!…read more We literally set ourselves up for the most difficult process when we discovered my 19 yr old's passport expired 10 days after our trip this Jan 22. ...of course during a difficult pandemic work environment, and relying on sketchy State Dep support for our citizens, and relying on FedEx buried in holiday shipping... Since this was a junior 5 year passport, no renewing without an in-person meeting. We had literally no days to spare, and Maggie made it all happen on time. She helped me correct all of the errors in my documents, then secured us the final slot in Tx for our review and got the new passport to us ahead of schedule. She is a miracle worker and was wonderful to work with. Thank you Maggie and team!!! SS

quite literally the kindest people I've ever dealt with. security, workers behind the desk,…read moreeveryone was happy to be there and so incredibly kind. I was so stressed getting my passport and they made the experience quick and stress free!

I have nothing but good things to say about this agency, I applied for an expedited passport 4…read moreweeks ago using a registered hand currier with the US department of state, 5 days before my scheduled international travel there was no status update on my passport & I was seriously worried if it would arrive in time, I scheduled an appointment with the boston agency on Wednesday night & showed up Thursday morning at 8:30, refiled my passport with all necessary supporting documents & the staff was amazing and extremely helpful. I was scheduled to pick my passport up the following day (Friday) but due to the inclement weather they alerted me they were closed the next day when I was supposed to pick up my passport when I had travel (Monday @ 5:30AM) they got approval to overnight my passport to me & i am now cleared to travel, I can not thank the staff enough for going above & beyond for me.

These guys are awesome. I love an independent business like this. And they know their stuff.read more

I'd give these guys 10 stars if I could. Jon and Matt are very knowledgeable, experienced and…read morefriendly. They were able to help me through my frustration with the Brazilian passport/visa agency. I highly recommend

Feti knows what they are doing and they do it well. I obtained a visa in one week (paying for…read moreexpedited service) and had the pleasure to meet Christie, who was managing my visa application. She was efficient, knowledgeable, and responded to all correspondence between us quickly and also offered fixes along the way. Definitely highest rating for both Christie and Feti. I will be a return customer!

Very welcoming and helpful. Shirley was helping me with obtaining a Chinese visa. She was so nice…read moreand even took my appointment during Chinese New Year. Highly recommend

Cassandra made our experience here terrific. She was informative during the application process…read morewhen we had questions about the Chinese visa application, and she helped us with photos on site in a short us that we would receive our visa within a proper timeline. This service fees are modest and affordable. And in our case when the Chinese consulate overcharged us based on their error, Cassandra at visa services went to battle for us. She was able to give us the visa for the initial price that we paid even though the Chinese consulate made the error. This goes along way and saved us a couple of hundred dollars. We look forward to working with visa services again in the future for our visa needs.

Sara was awesome! I needed help getting visas for a trip to China and Sarah was a huge help. She…read morespotted my various typos on the forms (ooops) and was super-helpful in navigating through the paperwork. When the embassy required more documents, Sarah made the process very easy and didn't charge more for the additional work. Sarah and her team in NY were very careful handling some very hard to replace legal documents. She was always a pleasure to work with and did a great job following up and keeping me updated. It was well worth the fee and the office was a quick walk from the Copley T station.

I came here because I honestly didn't trust the Walgreens near me to have someone who knew how to…read moretake a passport photo. The woman was very knowledgeable. She looked up the specific country requirements, snapped the pic, printed them, cut, and placed in a booklet. I was done in ten minutes flat. Because of my membership tier, the two photos were completely free. Thanks to AAA for being so convenient!

Does not back up its battery warranty. Poor customer service. No central office was a customer…read moresince 1996.

Do not use this service ! I wish I has looked at the reviews. I had the same experience as the…read moreother poor reviews. I had signed up for services on May 26th. My credit card was charged $775. I was called by an "account manager" letting me know she could not secure an appointment in time for my travel. She said she will cancel the order and I will receive a refund. I called a week later and spoke to Patty. She said she will request again and it should take 7 days. Needless to say, today is July 22 and no refund received. I called weekly and was always told the same. Patty seems to be gone as her voice mails says she is out for a few days. Each time I call, I was transferred to "finance" and got voice mail. Last week, I spoke to Sierra, who told me she will send an urgent alert to "finance" and will send me a confirmation email. Guess what I never received ? I called today and was placed on hold for 45 minutes, then disconnected. I called the main number and no answer. I called from another number and the same agent, Emilio, I spoke to earlier picked up and proceeded to say he is getting a supervisor, only to be placed on hold another 30 minutes before getting a general voicemail. It is very sad this organization is taking advantage of people likely in a desperate situation.

Looks like the frustration grows. Most unprofessional service I've ever worked with in my career…read more Stay away. Paid for expedited service and didn't come through. Used the excuse that the consulate had delays. Don't believe it in a heart beat. There is no follow-up, no one answers a phone, no one returns a call or email. Extremely poor service and Barbara is not customer focused at all. I've relayed to my company never to use them again and can't say that you get any better service out of having an account manager, because Meridyth out of Denver is no better. I had a colleague use another service because of the response he got out of this agency, and let's just say, he made the trip and I'm still waiting. Don't use this service. Seek others.

I had been on the 4-day Boston-Philadelphia-DC-NY trip. The trip was well planned and executed…read more Would recommend it. Pros: - We covered as many of the important places as possible, in the given time line - We had VIP passes to many of the places and hence, did not have to wait in the long lines - The tour guide Anita was very sweet, well prepared and helpful. She gave a good background info about each of the important places we visited/ passed by, made sure we had regular stops for refreshment/ nature's calls. Cons: - We had very few vegetarian options for food at the places we stopped - The driver Jimmy (?) seems to be on a perennial PMS. He was irascible and rude, he literally shouted at people to get in/ out of the bus. Since we had very little veggie options at the places where we stopped for food, we had packed our own lunch. He not only did not let us eat this in the bus (we had to sit on benches near by to have our food) but also refused to let us sit in the bus after our lunch was done. He just shut the door even though he was seated inside.

I recently need a visa to go China. The visa service here was very easy and smooth from start to…read morefinish. Andrea was wonderful--she took her time to clearly explain the entire process and answered all of my questions. Everything felt stress-free and well-handled. Can't wait for this trip.

This is a good place to drop off your passport if you need a Visa to China. They handle all the…read moredetails, so you don't have to go to New York to get it done. I was also very happy with their help getting a ticket. I wanted to travel to China with a stopover of 5 days in Japan. I didn't know that if you fly Japan Air that you can stopover for free in Tokyo. They saved me about $800 bucks that way. (Deduct a quarter of a star for not mentioning that I could get 50% frequent flier miles on American Airlines for flying Air Japan, though.)

I have booked air ticket from Cross Culture Travel for several times since 2002. Their price is…read morealways very competitive on the market, which is why I have chosen their service again and again. I hadn't paid too much attention to their service before, but this time I was really impressed by Christine. I needed go back to China in early May this year and I booked two round-trip tickets two months ahead at about $1,130 each, which is pretty much a deal at that time. I also asked them to help me with the application of my daughter's visa. Christine knows every detail about the materials for the application. I gave her the application package in the lobby of their office building right before she went home. She wrote a receipt on the back of her business card because she didn't have receipt with her at that moment. I was informed by both email and phone that my daughter can only apply for travel certificate instead of visa due to the change of regulation. I was very nervous because we would leave in three weeks. Christine told me they could help me pick up the travel certificate once it is ready. My whole family had to go to New York city for the application. I mailed her the application ticket and $30 pickup fee. I got the certificate one week ahead our departure. I really appreciate Christine as she is very responsible and friendly.

Plenty of staff directing people where to go; well organized and kept people moving…read more Was on board the cruise ship within 30 minutes of arriving to the port!

Our ship, Liberty of the S th eas docked here. Super clean and convenient to the pier. It's only…read morea few minutes walk to the pier where you will find many shops and restaurants. Parking is limited so if you're driving, be aware. It might be easier to take public transportation.