***HORRIBLE******
Where to begin, this place is horrible starting with Debbie and ending with Eugenia. I wish I could give it a negative 10. This experience has been a nightmare. Lets begin with booking, they gave me a quote and 2 weeks later it went up $1k. Went into the business and had the price adjusted. 2 hrs after I leave they call me and apparently she was wrong on price and it went up another $85. At this point I'm upset but since we are going with family we proceed with the purchase of the trip. As we paid for the trip, I was told the promotional seats on the flight were sold out and i would need to buy the plane tickets separately. No biggie right, at least I could pick my seats. Wrong, after not hearing anything for a couple weeks, i called them to ask about the seats. They checked on seat availability and told me the airline screwed up and the only seats available were 2 rows from back. Did I mention I was traveling with a 1 yr old, a 5 yr old & a 6 yrs old. I was quite upset and Eugenia finally admitted they dropped the ball on the seat assignment. After getting over my anger, I went to the business to pick up my documents. I spoke with Debbie (the owner) and went over the horrible customer service. Debbie refused to acknowledge the poor service and mistakes. Debbie would only say " sorry you feel that way". Aparently Debbie dosnt know what customer service means. A week before our trip, I get a call from Eugenia. She wants to confirm our dates and asks me what day we are coming back. I tell her the same day as the rest of our family, sice its a family vacation. Eugenia then proceeds to tell me that I'm scheduled to come back a day before everyone else. She then proceeds to explain that because a couple that was traveling with our family was scheduled to come back a day before, they put me on the same return flight. I will admit I should have looked closer at my paperwork, but I assumed since we were going on a family vacation, I would be staying the same amount of days as my family. If anything Eugenia should have asked for clarification about the dates since that's what she was getting paid for.
So we get to our destination, come to find out the rest of our group received a nice little card with chocolate covered strawberries, none in my room. What great customer service. Lastly I am writing this review as I sit in the airport with a 2 hour delay because they chose not to call us and let us know. Apple vacations always calls the travel agent and lets them know about delays so they can let their clients know. Neather Debbie nor Eugenia gave me a call. Sadly they made what was supposed to be a great time at stressful one. **please spare yourself my families nightmare and don't book anything with these people!!!** read more
