Debbie was very helpful and friendly! She gave so many extra tips in order for our Kauai trip to be the best possible. I really appreciated the extra time she spent making sure we have a wonderful trip. Thank you! Bobi L. read more

Debbie has always been the best when we book through her! She booked our Europe, Hawaii, Miami, Mexico trip and many more for my husband! We're currently in the process of booking our Caribbean Cruise for our honeymoon in December! She's knowledgeable and shares her own experiences! Her recommendations have always been amazing. She makes your booking experience fun! And I love the PAYMENT plans :) Return customer for sure! read more

I should have listen to the reviews. I had such a stressful trip. Given the wrong info regarding my trip. Save ur self money and book on Expedia read more

If I could give zero stars I would, this woman basically gave my mother wrong descriptions of our trip to Hawaii including our rooms which was supposed to be a queen sized and connected but we ended up with double sized beds and two different floors. We had booked attractions which we were given the wrong descriptions for. Probably one of the worst travel agencies you're better off booking on your own. read more

***HORRIBLE****** Where to begin, this place is horrible starting with Debbie and ending with Eugenia. I wish I could give it a negative 10. This experience has been a nightmare. Lets begin with booking, they gave me a quote and 2 weeks later it went up $1k. Went into the business and had the price adjusted. 2 hrs after I leave they call me and apparently she was wrong on price and it went up another $85. At this point I'm upset but since we are going with family we proceed with the purchase of the trip. As we paid for the trip, I was told the promotional seats on the flight were sold out and i would need to buy the plane tickets separately. No biggie right, at least I could pick my seats. Wrong, after not hearing anything for a couple weeks, i called them to ask about the seats. They checked on seat availability and told me the airline screwed up and the only seats available were 2 rows from back. Did I mention I was traveling with a 1 yr old, a 5 yr old & a 6 yrs old. I was quite upset and Eugenia finally admitted they dropped the ball on the seat assignment. After getting over my anger, I went to the business to pick up my documents. I spoke with Debbie (the owner) and went over the horrible customer service. Debbie refused to acknowledge the poor service and mistakes. Debbie would only say " sorry you feel that way". Aparently Debbie dosnt know what customer service means. A week before our trip, I get a call from Eugenia. She wants to confirm our dates and asks me what day we are coming back. I tell her the same day as the rest of our family, sice its a family vacation. Eugenia then proceeds to tell me that I'm scheduled to come back a day before everyone else. She then proceeds to explain that because a couple that was traveling with our family was scheduled to come back a day before, they put me on the same return flight. I will admit I should have looked closer at my paperwork, but I assumed since we were going on a family vacation, I would be staying the same amount of days as my family. If anything Eugenia should have asked for clarification about the dates since that's what she was getting paid for. So we get to our destination, come to find out the rest of our group received a nice little card with chocolate covered strawberries, none in my room. What great customer service. Lastly I am writing this review as I sit in the airport with a 2 hour delay because they chose not to call us and let us know. Apple vacations always calls the travel agent and lets them know about delays so they can let their clients know. Neather Debbie nor Eugenia gave me a call. Sadly they made what was supposed to be a great time at stressful one. **please spare yourself my families nightmare and don't book anything with these people!!!** read more

Travel Center is the only way to go on a vacation! I've used Debbie's Travel Center 3 times now, and each time my expectations are exceeded. She takes time to know her client's likes and dislikes, then custom fits the itinerary to match. For repeat trips, she remembers what we like. For instance, she remembers we get lost easy, so she arranges people to pick us up and drive us where we need to be! I get personalized service every time, and will never use anyone else. I shouldn't tell this, but I called one afternoon from England without realizing it was middle of the night in California. Travel Center still was there to help me. They are so enthusiastic at this company, that I don't understand any negative reviews. I am looking forward to our trip next week because I know we have been well taken care of. Oh, and the price is amazing. No one can believe what we are paying for all we are getting. read more

Book at your own risk!!!. They definitely don't care about traveler safety but they do care about your money. Customer service stinks and overall not people who have travelers best interest. I booked a trip to Cancun for dec 2018. Little did I know of the increase in shootings and killings at popular cancun resorts that are occuring on a regular basis. I understand that things happen all over the world but there is a thing called "choice" and I choose to go somewhere else. I expressed my concerns to jeanie who stated she would forward my concerns to apple vacations. My simple request was to rebook to another destination. The last thing I want to do is be stuck at a resort with police hanging around. What type of vacation is that? Jeanie finally follows up with me and says there is nothing she could do and I would lose $400 of the $800 I already put towards my trip. According to Jeanie if I had purchased insurance then I would be okay to rebook at no penalty. Only problem is, I never declined insurance and I asked for something in writing and still waiting on proof. Stay away from these agents. They lack customer service skills and only care about your money. I will never book through them again! read more

We just booked our second trip with her and after the first of the year we will be booking another cruise with her, she is down to earth and HONEST, she isnt in it just for the commission but she really cares about you and your experience. Debbie is VERY outgoing and personable and makes booking a vacation exactly what it should be and that is F U N!. I appreciate the fact that she has been doing this for almost 25 years and has been on many trips around the world so she is knowledgeable about many places you may want to visit. read more