Perhaps my worst experience in a restaurant in a decade - and I eat out 3 times a week. Arrived excited. My girlfriend and I are huge pizza fans, live close-by and were looking forward to a great pizza. We'd arrived the week before to find them unexpectedly closed and had returned to try again.
Bit of a rocky start. 5EU for a 400ml diet coke... when the non dietcoke is 4.50? The standard price is 3.50 to 4 in every other restaurant within a mile or so. But... whatever... we get it. Some restaurants make money from their drinks when the food is cheap. We can dig it. But then...
a. Coke arrives. 3/4 full glass. 1/3 full of ice. Sorry, we'd like it cold no ice.
b. New drink arrives. It's totally flat. Not a single bubble. Seems it's been poured from the 2l bottle at the back of the fridge. Sorry, can we have one with bubbles?
c. New drink arrives. It's still flat, but now, with a tiny slice of orange. As if to say... here you go you precious little babies, we've made you something for your over the top schmancy tastes. But it's been poured from the same, flat bottle, likely bought for around a buck from the supermarket.
Totally sucked. We were made to fill like shit just for asking that for a cold coke with some bubbles. For 5EU it seemed like a reasonable enough request and no we didn't need to be made to feel precious for asking for it.
We stood. We left. Never to return. Sux, as we live 300m away, and were hoping to make it a regular.
We aren't cheap. We walked 300m to another restaurant and dropped 80EU on dinner. But gee whiz. Being made to feel like dirt for asking for something to be brought up to just the bare minimum acceptable standard?
We don't need that kind of shit. Just apologise, sort the drink out, we all have a bit of a laugh and move on. Instead? Lost a customer forever and got this well deserved, scathing review.
Can't comment on the food. We walked out before it arrived. read more