Absolutely disgusted with their customer service. Who the hell thought it would be a good idea to…read moredeal with telephone prompts when dealing with the care of your deceased pet. Completely tone deaf. Also- I keep getting calls about making arrangements for my pet when they were made on Thursday and it is now Monday. It leads me to think that no one has any idea of what is going on with my pet. Do not use this crematory if you want compassionate care.

They were wonderfully sensitive and non judgmental during a difficult time. I lost my cat and I was…read morealone. Adonyus and Claire gave me support when I just wanted to cry. I had read their site online and knew exactly what I wanted and they supported me completely. I recommend them to anyone who wants a peaceful cremation for their cat.

We first found out about Heavenly Paws when searching for end of life care for a community cat we…read morefell in love with. I took the kitty in and was treated with compassion and caring, so much so it almost felt like a funeral home making arrangements. When our 15 year old inside tabby passed we did not hesitate to use their services again. We had Dr M.G. McReynolds (who I had used back in the 00s) come for an in-home visit and she handled the transport of our baby to Heavenly Paws. We got a call from them upon her arrival that he had arrived and was being taken care of. Can't recommend them, as well as Dr McReynolds, enough.

Tyler initially took my intake call. My girl died in my arms ( 14 yrs old), I was a sobbIng mess…read more He was empathetic and instructed me on what can happen immediately after a dog passes in regards to bodily functions. So helpful for pets dignity. Cleaned her up, wrapped her in a blanket, brought her to them shortly after. Gave me plenty of time to view, talk and cry while being with her. Such a beautiful way they present your animal, rose/cozy blanket. Reasonably priced, you get an urn and a beautiful paw print on canvas w/mini easel. Great service and nice location. Did not try to upsell me additional services. Much appreciated when you are grieving. Highly recommend

Dreams In-Home Pet Euthanasia - Georgia…read more This week, I had to say goodbye to my beloved cat, Oliver. It was an incredibly difficult day, but the team from Sweet Dreams made it as peaceful and gentle as possible. From the moment they arrived, they treated Oliver -- and me -- with such compassion and respect. They explained each step with care and gave us all the time we needed. Oliver passed calmly, at home, in his favorite spot, surrounded by love. I'm deeply grateful for their kindness and professionalism. It takes a special kind of heart to do what they do, and Sweet Dreams truly has it. They helped turn one of the hardest moments into a peaceful farewell, and I'll always be thankful for that.

Dr. Akin and Carigan were kind, compassionate, and efficient. Sweetheart had no adverse reaction…read moreand passed peacefully. We'll sure miss our fur-baby but it's best she didn't suffer needlessly. Our beloved Sweetheart had responded well to medications but her kidneys failed this past weekend. She was 16 years and 7 months old. Treatment with IVs would have been stressful, may not have helped, and her kidneys would have failed again. Sweet Dreams has designed a Memorial Garden where Sweetheart's ashes will be scattered for future visitations. They now have their own cremation facility.

Wow - I am extremely thankful I brought Opal here after she ate an entire piece of dark chocolate…read morecake. They moved FAST. They were extremely kind and happy to explain everything to me. We were in an out in about 30 minutes total. I also have to note how clean the facility was and how reasonably priced they were especially for being a dedicated emergency vet. If your pet is having an emergency I highly recommend this practice. I would give more than 5 stars if I could.

This isn't your ordinary review about the care a pet receives at the vet--it's about the care I,…read morethe owner, received during a very stressful emergency. I rushed into The Village Vet after unknowingly giving my dog some blue cheese, which I later found out is toxic to dogs. He became extremely sick, experiencing vomiting, diarrhea, and obvious discomfort, and I wanted to make sure he was okay. When I arrived, I was also in an extreme amount of pain myself. While several people noticed that I wasn't doing well, it was J, the nighttime office personnel, who stepped in to help. She thoughtfully brought me a heating pad to ease the extraordinary pain I was experiencing. That small but incredibly meaningful gesture showed true compassion--not just for my dog, but for me as well. J's kindness, attention to detail, and willingness to step in when I needed it most is something I will never forget. I am deeply grateful for her care that night. The Village Vet may be known for caring for pets, but in my experience, it was J's compassion toward the owner that stood out most. Thank you, J!!!

I've been bringing my pets here since 2019. I can't say enough wonderful things about the doctors,…read morestaff and reception. They provide great care at a reasonable cost, they are transparent about services and expenses, and they really care about their clients. I called in the morning, panicked about my 11-year-old cocker spaniel, and they arranged a same-day appointment. I also received an estimate for a follow-up procedure within an hour. I wouldn't take my furbabies anywhere else! They truly care about pets -- and their parents!

Dearborn has done it again! they not only came to the rescue for my dog Hank a few months back…read more(thank you Dr Celiy) but they also came to the rescue this morning for my Cat Rosemary! she snuck out and got into a cat fight, I called and Dr Asher was such a hero! They had me bring her in for a squeeze in, Dr Asher came out and communicated a clear path of treatment- they took her back and quickly discovered she had puncture wounds, they suggested a simple treatment and bypassed unnecessary testing and we were in and out in less than an hour LITERALLY INCREDIBLE!! I was tearing up in the lobby at how quickly and smoothly Dr. Asher handled things and I'm just So grateful for the gentle staff, shout out to Jeanette for helping us with the appointment and communication with the doctor so we were able to be seen on such short notice, a blessing I do not take lightly ! This place is a real safe place for your pets and I'm just so grateful we found it for our little family :)

On 11/11/25, we brought our dog Latte to the ER for the third time, and once again there was…read moreabsolutely no urgency, compassion, or real medical care. He sat in the back for over 3 1/2 hours with no fluids, no meds, and no update. The tech was nonchalant when I expressed concern, and Dr. Peters brushed everything off--suggesting Latte may have "eaten an acorn or turmeric," completely ignoring his two-year oncology history and the $20K+ of treatment we've done at this hospital. We also learned that day that our amazing oncologist Dr. Mobley was gone -- and it shows. The doctor who replaced her, Dr. Callahan, has shown zero interest in communicating. Every attempt to reach him was met with pushback. How are we expected to keep spending thousands at a hospital where we can't even speak to the specialist responsible for our dog's care? Thank you to Cassandra, the only tech who actually gave Latte fluids and medication, and to Desha, who listened to my concerns. Meanwhile, the office manager never followed up. Then, without my consent, Latte's oncology appointment was canceled. When I called about an estimate later that week, they hung up on me. And this wasn't an isolated issue. Since 11/13, I contacted St. Francis over four different times trying to reach their oncology team and the office manager about Latte's condition, the lack of urgency, and the negligence we experienced during not one but two ER visits. I was dismissed repeatedly. I was told they were "busy and short staffed," placed on hold, and when the call disconnected, they never called back. My inquiries were never passed along to the people in charge. I called again on 12/2, after Latte had passed away, and was told the office manager had been "informed" and would contact me. It is now 12/4. Still nothing. The most heartbreaking part? St. Francis's ER doctor told us Latte was probably just experiencing stomach discomfort from an acorn. In reality, Latte was already in kidney failure. The oncologist who reviewed his bloodwork never told us that -- he only said some values were elevated and recommended a low-fat diet and an internal medicine follow-up. I physically went in the next day and booked that appointment myself because no one at this place was taking initiative. One week later, at Thrive, we were finally told the truth: Latte was in kidney failure. Two days later, he was gone. When Latte fell critically ill, we were so exhausted and traumatized by St. Francis's neglect that we had to rush him to a completely new ER -- VEG. They were the exact opposite of St. Francis: quick, compassionate, responsive, and they let us speak with the doctor before we arrived. As soon as we walked in, they rushed Latte into triage and immediately began treatment. They treated it like an emergency -- something St. Francis has never done. When Latte passed, VEG didn't even charge us for the ER visit. They sent us a card signed by the entire staff with condolences. Dogwood contacted us with kind words. Dr. Clark, an oncologist from Dogwood, personally called and spoke to us in detail for 30 minutes about Latte and offered sincere condolences. Meanwhile... St. Francis Oncology has not reached out at all. I even called them to inform them Latte had passed when I canceled his internal medicine appointment -- and still, nothing. After $20,000+ in oncology visits, surgeries, chemo, and thousands more in ER visits, they couldn't even make one phone call. All of the people who ever cared have left, and now I understand why. We've brought three dogs to St. Francis since 2022. We have lost two under their care, partially due to negligence. We will never subject our last dog or any future pets to their unprofessional, unethical, profit-driven system again. Please, I am warning you: DO NOT take your pet here. Nothing is an emergency to them. Their turnover is alarming. Their empathy is gone. Their priorities are money, not your pet. Your pets deserve better. Blue Pearl, VEG, Dogwood -- literally anywhere else but St. Francis.

After 16 wonderful years, the health of our dog , Jett started to decline. It got to the point…read morewhere he could no longer get up on his own. Seeing him like this was completely devastating. I brought him in to the emergency room for an examination and the doctor said that it was very unlikely that his health would improve. I was heartbroken and a complete mess. The staff was very kind to me. After deciding on euthanization, a staff member discussed the different options of cremation. I decided on a private cremation. I decided to stay with Jett while he was euthanized. The process was surprisingly peaceful. The room they placed us in was clean and calming. I was able to stay as long as I needed to. About 2 weeks later, they called to let me know that Jett's urn was ready for pickup. In addition to a beautiful urn, I also received a paw print and certificate of cremation. They even included a pamphlet on dealing with grief. Jett brought my family so much joy over the past 16 years and I'll miss him dearly. I am truly grateful for the staff at St. Vincent for showing genuine concern during my grief and assisting Jett with passing away peacefully.

Sadly we had to use this service, but were fortunate to find Shawn & Dr. Erin. Their kindness…read morehelped us during a very sad time.

I scheduled an in-home euthanasia appointment for my senior dog 2 days in advance. I thought I was…read morein good hands because the staff who were texting me were kind and even helped reschedule the appointment for the next day when my pooch took a turn for the worst. They immediately charged me $474 for the service and keepsakes they were going to provide. The following day - the morning of the appointment - they texted me saying they had to cancel the appointment "for licensing issues." Are you kidding me??? They offered an apology and started to provide names of other services I could book with - all while my pooch was suffering. I declined since I can also Google companies - that's how I found them. So far, 6 days later, and I have yet to receive a refund for a service they couldn't provide. At least the other company we used had some empathy and waited until after the appointment to charge me. Do NOT use this company unless you call and verify thy have a licensed vet in your area capable of following through.

We've been taking our dogs to Dr. Lavell at People's Pets for 15+ years. We love the outstanding…read morecare and practical advice Dr Lavell offers. We trust her with our beloved pets' health and wellness. We highly recommend People's Pets on Montreal!

I am a client of The People's Pets and my family has Pet Assure. I was compelled to leave this…read morereview because of another review I read about Pet Assure. The terms of Pet Assure clearly states that their discount only applies to in house medical services. I am very pleased with Pet Assure, the Dr. and Staff at The People's Pets. Thanks for all you do. Sincerely, Chello,Choppa, Meechy, & Dennis

Their staff is kind and loving with my dog and he wags his tail and licks their faces when he…read moregreets them upon arrival. My dog is a changed dog! He used to growl and fight with new strange dogs and now he can be in a play group with lots of dogs, most of them new to him on different days and he doesn't fight or react. Highly recommend for anxious, reactive, non-socialized dogs like mine.

We had a rescue puppy foster dog who did not "cut it" in daycare and needed extra coaching and…read moretraining to handle himself appropriately in a group of dogs. The Frogs to Dogs team did exactly that for him. He made steady progress and when it came time for him to be adopted, they actually did a cat test with him. Let's say he "didn't fail" so they did some video and gave some coaching for his potential adopters. He is now living happily in a home with both another dog and a cat. Thank you Frogs to Dogs for your candor and caring with little Benny.