I love Getaround - it is so much cheaper than renting a car and i'm very satisfied with the…read moreservice. Additionally the support team is very helpful. For example they alerted me about an issue and we were able to solve it easily. I was very satisfied with the quality of support. The whole experience exceeded my expectations

I wish I had read some Yelp reviews before renting. I rented a car for a 24 hour period to visit…read morewith family 2 hours away. The vehicle was filthy inside and out. I did not notice until I arrived at my destination that the registration tags were expired, all 4 tires were spare, and one was completely bald. I notified the owner and submitted all concerns within the app, and I extended my rental by several hours because I was concerned about driving over 55mph on the freeway given the state of the tires. I submitted a refund request for the rental extension. Two days later I received a response stating "it appears that neither the vehicle nor a Getaround representative was contacted to help address the issue at the time. Unfortunately, this step is necessary for us to provide an immediate solution. In this case, the rental could have continued with assistance from our support team or the vehicle owner. As a result, I regret to inform you that as per our policy, we are unable to process a refund without the owner's approval." I responded with proof that I contacted both the owner and support during my rental (both of which went unanswered) and am waiting for a response. Regardless of the response, I would certainly recommend to avoid using Getaround!

Marquis was amazing. Went out of his way to make sure everything was above and beyond! Highly…read morerecommend this location.

Avoid this location--unprofessional, unreliable, and completely unaccountable!…read moreAs a loyal Enterprise customer for both personal and business rentals, this location was by far the worst experience I have ever had. Save your time and your headache, and take your business to an Enterprise location with common sense and basic customer service. We called 3 different locations and specifically confirmed over the phone with this branch that they had a smaller car available for my daughter. Relying on their confirmation, we made the reservation and drove all the way there. When we arrived, an employee named Anthony casually informed us that the Mitsubishi Mirage we were promised had already been rented out. To make matters worse, he tried to gaslight us, claiming someone was currently sitting in the car waiting for their friends. This was completely false. The entire time we were there, the car sat completely empty outside, and the office was dead. There was no one occupying his time--he had casually chatted with one customer and watched another scroll on his phone before they left. When we asked why he didn't give us a courtesy call to let us know before we drove all the way there, he claimed he "just got too busy." Yet, when we suggested a simple solution--calling the other party to explain the double-booking error so we could honor our confirmed reservation--he flat-out refused, continuously insisting a ghost customer was sitting in an empty vehicle. Anthony looked entirely too bored, tired, and apathetic to care about the massive inconvenience he caused. Checking a computer system or making a quick phone call apparently proved too overwhelming for him. He offered zero solutions, refused to call other branches to check actual availability (only lazily glancing at the website with clear agitation), and told us to just drive somewhere else. This location is completely unorganized, dishonest about their inventory, and has zero respect for your time. Do not bother coming here!

Nathanael always does his best to make my experience smooth and seamless. This is my favorite…read morelocation because of how helpful and accommodating the staff is. Come prepared with the right thing and they will take care of you.

Shout out to Patrick at the front desk, who is so professional, absolutely amazing and such a great…read morehelp with renting a car. This place has the most incredible cars! I sometimes use Enterprise for convenience as they have a location near me, but I saw this SIXT location and gave them a try. Patrick who works at the desk here was so helpful. He walked me around the car and explained everything about it and how to use various features. I have heard things about the company claiming extra damages and things so I was careful and stayed when I dropped the car off to make sure everything was OK. It was fine. Return was fast and easy. You just enter the garage on Sunset Blvd. and drop the car off on the fourth floor and then go downstairs to the office. This urban Hollywood location on Sunset Blvd. is so clean, nice and futuristic with the orange glowing interior; it's super easy to get to, especially if you live in West Hollywood. It's also an ideal location if you're staying in one of the hotels nearby. The cars are stored upstairs and you just book everything downstairs at ground level. Definitely try to book in advance online using their app, if you can. You can also get additional airline points and cashback if you use certain online portals before you book. I have to say that every time I have rented with Sixt they have given me an incredible car and I always have the best experience. No one ever believes it's a rental car! While they have the standard Toyota sedans and Ford Mustangs, what Sixt excels at is providing premium German equivalents to those cars. These are cars which normally would cost much more to rent with other companies, but with Sixt are sometimes about the same price as "standard" cars with other rental companies. For example, you can currently rent a BMW 2 series sedan at Sixt for around the same price as a Nissan Altima at other some companies. I've rented a Mercedes C class convertible (which at the time was the same price as a Mustang convertible at other places), a beautiful Audi sedan for the price of a Chrysler 300, and the gorgeous BMW that I rented this time. The prices are usually the same as traditional looking rental cars from other companies. Check the prices online and you can see that some of the rates are quite amazing. I have never used the pay in advance feature because I find the savings are minimal and you can be penalized for changing times or canceling. And also make sure that your credit card covers insurance if you're using it for more expensive cars because the cars here are higher value vehicles than their equivalent from other companies. I have read that the reason is that Sixt is a German rental car company and has deals with BMW and Mercedes so they can offer them at a lower rate.

The vehicles are great quality, the condition, cleanliness safety are excellent! The pick up…read morelocation is very convenient. Very easy to rent and to return the car, the front desk is very close to the lot. The staff are very professional, friendly and knowledgeable. The personal approach sets this company apart from any other rental company I've dealt with in the past. It's great company with great people! All the Covid precautions and safety measures are in place, and exactly followed by staff (observed social distancing, face covering, disinfected after each customer, etc.) the lobby is clean & the car smelled disinfected. The overall car hire experience is fantastic 5++ stars. I definitely recommend Pro Car Rentals to future and returning (like me) renters!

Always support small local businesses when you can and if they deserve it...and Pro Car Rentals…read morecertainly does. Even though I made an error on my return date, even though I left (important!) things in the back of the car after I dropped it off, Pro Car was unfailingly polite and prompt and took care of business. You won't be lost in a maze of corporate paperwork, 1-800 lines or a different person behind the desk every time you go... and the rates are reasonable.

SUCH GREAT SERVICE!…read more I had an issue with my vehicle, and Sierra went ABOVE & BEYOND to help me. She is so wonderful! What a wonderful customer experience! THANK U SIERRA!

Just did my rental return today and it went amazingly Sierra was more than understanding and helped…read moreme with every question I had The car I received was perfect and made me reconsider the car I was driving. I cannot wait till I need another car so I can see her and Paige again Thank you so much for your wonderful service

A huge thank you to Emilio, Yousef and Nate at the Robertson location. Not only were there…read moreincredibly friendly but helped promptly get me in the car I requested but also really helped me out when I was unable to take the road trip that I rented it for. Great location, selection and team at this location!

The absolute worst rental place you can go to. Maddie the manager decided to take lunch before she…read morecommunicated the status of a rental car that was reserve reserved days in advance. Clearly her lunch hour is more important than Customer Service. I have been waiting for over an hour to get a car that was reserved in advance. Avoid this place at all costs. The waiting area is empty and the weight is ours long. The car you will end up with is dirty and Customer Service is horrendous.

Solomon was very nice and accommodating. Exceptional customer service. The car I had booked was…read morea mid-size and when I got there I was upgraded to a large car. I will book through them again when coming to Los Angeles

DO NOT I REPEAT DO NOT rent a car from this place!!! They are complete and total scammers. I…read morerented a car for five hours, that was it. It was returned in perfect condition, tank topped off as required. They take a 500 dollar deposit UP FRONT. Its not a hold on your cc, its a full on charge, for a 35 dollar car. When I dropped off the car I was told the car looked great, I should be refunded that night. Now six weeks later STILL NO DEPOSIT REFUND. This is ILLEGAL. It is STEALING. I have had to 1: contest the charge and 2: file with the BBB SAVE YOURSELF BEFORE BOOKING WITH THEM!! Cheap is not always better. I learned the hard way. Oh btw, I calLED AGAIN today and todays excuse was that they were waiting to see if any tickets came in snd if not they would refund next week.. OH MY GAWD I KID YOU NOT.