I've rented from SIXT several times and they've been consistently excellent. Their vehicles are…read morealways new, clean, and in great condition. On this trip, I reserved a Toyota Corolla, but they upgraded me to a GMC Terrain SUV at no extra charge without me even asking. Their prices have also been lower than many other rental car companies, which makes the experience even better. The only thing I wish is that they had more locations, because I'd choose them every time if they did. Highly recommended!

Rented back in March of 2026, car was a cheap Corolla, was dirty, streaky windows, whoever they…read morehave checking these cars out sucks!, anyways when I returned my car they claimed I had damaged the rim and bumper, even though the car already had dings and scratches, i have rented from Sixt numerous times and had been a customer for years, BUT THIS IS THE LAST TIME, never will I rent from Sixt again, I ended up going through my credit card for insurance and they paid the claim, what a scam, they quoted $1,300+ in damages, contacted customer service for all this and they said "it's up to Sixt if they decide to have the cars repaired" what a joke, if you do decide to rent a car make sure you take a thorough video! NEVER AGAIN!

I wish I had read some Yelp reviews before renting. I rented a car for a 24 hour period to visit…read morewith family 2 hours away. The vehicle was filthy inside and out. I did not notice until I arrived at my destination that the registration tags were expired, all 4 tires were spare, and one was completely bald. I notified the owner and submitted all concerns within the app, and I extended my rental by several hours because I was concerned about driving over 55mph on the freeway given the state of the tires. I submitted a refund request for the rental extension. Two days later I received a response stating "it appears that neither the vehicle nor a Getaround representative was contacted to help address the issue at the time. Unfortunately, this step is necessary for us to provide an immediate solution. In this case, the rental could have continued with assistance from our support team or the vehicle owner. As a result, I regret to inform you that as per our policy, we are unable to process a refund without the owner's approval." I responded with proof that I contacted both the owner and support during my rental (both of which went unanswered) and am waiting for a response. Regardless of the response, I would certainly recommend to avoid using Getaround!

Getaround is properly named as they do anything to 'Getaround' taking any…read moreaccountability/responsibility for serious issues/unethical practices in their business. They do not care for customers - being fair or acting with honesty are not their values- GREED is the motive. The towing service, a money making scheme, no itemized statement provided to support the charges taken out of your account unauthorized. If you breakdown, safety is not a concern, even when a technician firmly states there was a safety issues from lack of proper maintenance by owner- that wasn't even acknowledged. Pictures I submitted showing the 'no tread/weakened tire wall that exploded during my drive on a canyon road were not reviewed. Upon further research; the rental vehicle profile on their archaic mobile app- had renter after renter having issues with car maintenance being performed. I was stranded for over a total of 8 hours in the middle of the night, harsh weather conditions, on a deserted, dark canyon road in a vehicle that had no power or electricity. I had to wait for operator of 24 hour roadside assistance for over an hour to start the process for help, on top of that when I finally was able to talk to help line, it was as if I was inconveniencing them, even told me to contact my insurance company that I initially tried to use for the rental but Getaround would not accept it since it was not available in a dropdown menu on the mobile app. So I added insurance from the app which made my rental that was already expensive more costly! The worst part is that the purchase of renting was to make income which was already significantly reduced by the cost of rental and insurance, then the car broke down and reduced my ability to make money to pay for things, and then I am charged with all these additional fees by Getaround, current bill was for 2 towing trips made same night which is unethical because the first towing service I was charged for didn't have jumper cables- so they did nothing and Getaround sends another tow to me and charges me AGAIN! That is beyond consumer abuse and profiting illegally! The insurance I was forced to purchase was worth nothing to me. What's worse is the rep on the phone told me that the towing would be assisted with because the first tow didn't have the required tools. Getaround charged me for 2 towing, while I didn't have a rental car that operates for over half the time I rented it, no insurance that actually helped me, and I was treated with disregard and disrespected by EVERY service person I interacted with- they have no phone number to call and everything is through email where they do not look at the problem only use scripted response to deny your claims. I have only experienced financial harm, aggravation, constant nagging for more money, not any real retribution for the nightmare I have been experiencing which now continues with asking me for more money for towing and paying for the incompetence of having to wait for another towing. This is the most unethical, discourteous place I have ever transacted business with! My rental was so expensive and it was only 3 days of renting and it only worked 20% of that time! Why does Getaround take no accountability for anything and do not instruct or require safety inspections on the vehicles they allow to be rented. At this point- Getaround epitomizes and is the quintessential textbook example of what an organization is NOT to do or say, or how to act with its customers. That is the reputation they serve PLEASE share this story and DO NOT give this deceptive, misleading, greedy company your business. And if you have been treated unfairly- DO SOMETHING...write letters, join groups, contact media, anything to take down this no good profit only consumer abusing company!

Marquis was amazing. Went out of his way to make sure everything was above and beyond! Highly…read morerecommend this location.

Avoid this location--unprofessional, unreliable, and completely unaccountable!…read moreAs a loyal Enterprise customer for both personal and business rentals, this location was by far the worst experience I have ever had. Save your time and your headache, and take your business to an Enterprise location with common sense and basic customer service. We called 3 different locations and specifically confirmed over the phone with this branch that they had a smaller car available for my daughter. Relying on their confirmation, we made the reservation and drove all the way there. When we arrived, an employee named Anthony casually informed us that the Mitsubishi Mirage we were promised had already been rented out. To make matters worse, he tried to gaslight us, claiming someone was currently sitting in the car waiting for their friends. This was completely false. The entire time we were there, the car sat completely empty outside, and the office was dead. There was no one occupying his time--he had casually chatted with one customer and watched another scroll on his phone before they left. When we asked why he didn't give us a courtesy call to let us know before we drove all the way there, he claimed he "just got too busy." Yet, when we suggested a simple solution--calling the other party to explain the double-booking error so we could honor our confirmed reservation--he flat-out refused, continuously insisting a ghost customer was sitting in an empty vehicle. Anthony looked entirely too bored, tired, and apathetic to care about the massive inconvenience he caused. Checking a computer system or making a quick phone call apparently proved too overwhelming for him. He offered zero solutions, refused to call other branches to check actual availability (only lazily glancing at the website with clear agitation), and told us to just drive somewhere else. This location is completely unorganized, dishonest about their inventory, and has zero respect for your time. Do not bother coming here!

I was in LA to bring my son back to the Bay Area, and my car died on me. I had to leave it at the…read moredealership and find a rental at short notice. Sixt had a rental office near my son's place in West Hollywood and the rates were good, with only a tiny charge to drop off at SFO. It was a stressful moment, but JUAN was a fantastic agent. He listened to me when I explained the features I needed for our drive, and he found the perfect car for me, with only a slight increase from the basic model I had first chosen. I felt it was a very good deal. He walked me through the changes in the contract and answered my questions clearly, then he accompanied me to the lot and showed me the features I needed in the car, offering to help me connect my phone (I knew how to do that, but THANKS). And he was clear on how I could extend or decrease my days if needed. As it turned out, I did need an extension, which I easily arranged on-line. And the SFO return was just as good. Sixt in the future for me, and a special shout-out to Juan and West Hollywood.

Shout out to Patrick at the front desk, who is so professional, absolutely amazing and such a great…read morehelp with renting a car. This place has the most incredible cars! I sometimes use Enterprise for convenience as they have a location near me, but I saw this SIXT location and gave them a try. Patrick who works at the desk here was so helpful. He walked me around the car and explained everything about it and how to use various features. I have heard things about the company claiming extra damages and things so I was careful and stayed when I dropped the car off to make sure everything was OK. It was fine. Return was fast and easy. You just enter the garage on Sunset Blvd. and drop the car off on the fourth floor and then go downstairs to the office. This urban Hollywood location on Sunset Blvd. is so clean, nice and futuristic with the orange glowing interior; it's super easy to get to, especially if you live in West Hollywood. It's also an ideal location if you're staying in one of the hotels nearby. The cars are stored upstairs and you just book everything downstairs at ground level. Definitely try to book in advance online using their app, if you can. You can also get additional airline points and cashback if you use certain online portals before you book. I have to say that every time I have rented with Sixt they have given me an incredible car and I always have the best experience. No one ever believes it's a rental car! While they have the standard Toyota sedans and Ford Mustangs, what Sixt excels at is providing premium German equivalents to those cars. These are cars which normally would cost much more to rent with other companies, but with Sixt are sometimes about the same price as "standard" cars with other rental companies. For example, you can currently rent a BMW 2 series sedan at Sixt for around the same price as a Nissan Altima at other some companies. I've rented a Mercedes C class convertible (which at the time was the same price as a Mustang convertible at other places), a beautiful Audi sedan for the price of a Chrysler 300, and the gorgeous BMW that I rented this time. The prices are usually the same as traditional looking rental cars from other companies. Check the prices online and you can see that some of the rates are quite amazing. I have never used the pay in advance feature because I find the savings are minimal and you can be penalized for changing times or canceling. And also make sure that your credit card covers insurance if you're using it for more expensive cars because the cars here are higher value vehicles than their equivalent from other companies. I have read that the reason is that Sixt is a German rental car company and has deals with BMW and Mercedes so they can offer them at a lower rate.

The vehicles are great quality, the condition, cleanliness safety are excellent! The pick up…read morelocation is very convenient. Very easy to rent and to return the car, the front desk is very close to the lot. The staff are very professional, friendly and knowledgeable. The personal approach sets this company apart from any other rental company I've dealt with in the past. It's great company with great people! All the Covid precautions and safety measures are in place, and exactly followed by staff (observed social distancing, face covering, disinfected after each customer, etc.) the lobby is clean & the car smelled disinfected. The overall car hire experience is fantastic 5++ stars. I definitely recommend Pro Car Rentals to future and returning (like me) renters!

Always support small local businesses when you can and if they deserve it...and Pro Car Rentals…read morecertainly does. Even though I made an error on my return date, even though I left (important!) things in the back of the car after I dropped it off, Pro Car was unfailingly polite and prompt and took care of business. You won't be lost in a maze of corporate paperwork, 1-800 lines or a different person behind the desk every time you go... and the rates are reasonable.

SUCH GREAT SERVICE!…read more I had an issue with my vehicle, and Sierra went ABOVE & BEYOND to help me. She is so wonderful! What a wonderful customer experience! THANK U SIERRA!

Just did my rental return today and it went amazingly Sierra was more than understanding and helped…read moreme with every question I had The car I received was perfect and made me reconsider the car I was driving. I cannot wait till I need another car so I can see her and Paige again Thank you so much for your wonderful service

Colin and his team are absolutely fantastic at this BH location. They go above and beyond to serve…read moretheir customers and they always have such a positive and helpful attitude. I actually look forward to visiting this location, a pretty rare experience for a car rental place. Keep up the good work guys, I leave happy every time and I thank you for that!

The team at this store is exceptional, I've gotten to know them over the last year and they always…read moretry there best for each and every customer, thank you all! It can get super busy but just give yourself time and they will help you.

Solomon was very nice and accommodating. Exceptional customer service. The car I had booked was…read morea mid-size and when I got there I was upgraded to a large car. I will book through them again when coming to Los Angeles

DO NOT I REPEAT DO NOT rent a car from this place!!! They are complete and total scammers. I…read morerented a car for five hours, that was it. It was returned in perfect condition, tank topped off as required. They take a 500 dollar deposit UP FRONT. Its not a hold on your cc, its a full on charge, for a 35 dollar car. When I dropped off the car I was told the car looked great, I should be refunded that night. Now six weeks later STILL NO DEPOSIT REFUND. This is ILLEGAL. It is STEALING. I have had to 1: contest the charge and 2: file with the BBB SAVE YOURSELF BEFORE BOOKING WITH THEM!! Cheap is not always better. I learned the hard way. Oh btw, I calLED AGAIN today and todays excuse was that they were waiting to see if any tickets came in snd if not they would refund next week.. OH MY GAWD I KID YOU NOT.

I reserved a car, and called to confirm it was "guaranteed" to be there…read more When I arrived I was told they did not have it and they could not refund the pre-pay reservation. But I could pay more for a better car, or accept a worse one without being refunded the difference. I left and went to another rental shop (not sixt). Refund process required a ~30min call to their help line.

Customer service was excellent in every way. Very helpful and professional dealing with both…read morecounter agents. Highly recommend Sixt Beverly Hills.