Tramway Auto Body Repair is not just a major auto collision shop! Brandy, Randal, and their Tramway Team performed an remarkable "update" on our one year old MAZDA CX-5. I had some nicks/scratches in the body and what looked like a serious scrape on my back hatch (don't drive an SUV into a home garage with the hatch open...just saying). I'd used Tramway a few years back for a wheel panel repair on our Saturn Vue - it was a top quality collision repair! We'd originally been referred there by a friend at a local insurance company. We also had several friends who had recommended Tramway in the past. Understand Tramway is a local favorite for collision repairs and we'd lucked out getting referred to them. No appointment needed. Walked in and Brandy, the Front Office Manager, greeted me, nailed down what I thought I needed, walked me around the car to look over the issues, and immediately generated an written estimate. I'd expected these type auto repairs/painting might cost up to 2-3 thousand so I researched repair costs. Had gotten an estimate from a local large chain collision repair shop. I compared the large chain and Tramway estimates: Tramway's estimate was 75% less - talking the straight estimates. Asked Brandy when they could work our car in, she said it was a small job, we could drop it off that afternoon, and it would take two days. Went home a got a rental and turned in the car. The next morning Brandy called and was almost apologetic. She said the scrape on the hatch "buffed out," was just hard residue from the garage door. She mentioned she'd missed some scrapes on the left rear wheel panel and asked if I would also like the scratches removed and the panel repainted. She made clear this was just a suggestion, otherwise they'd just adjust the estimate. I went for getting the panel repaired/repainted and asked how much longer that would take. Was told it should take same amount of time (2 days). But, she called late that day and said the car was done! Wife and I went in to pick up the SUV. Tramway Auto Body Team had corrected all the issues and had detailed the car from roof to bottom of the tires! The car looked sharper than when we picked it up brand new from MAZDA! So Tramway is not just my go to for major collision repairs - which their great at. Its also now my go to shop for updating my vehicles at very reasonable rates and the estimates are fast and free! read more

They did an excellent job on my husband and my Cadillac escalade. Couldn't ask for a better job. 5 stars. Beautiful job. Great service and friendly staff. read more

Randall and his crew repaired my Highlander and did a great job. Coul dnot tell it was ever touched. Even came back washed and shiny. We recommened them to all our friends and custtomers. read more

My daughter was referred to this business by another business as they could not fix her car due to smart car features. She entered the facility and told them her situation and was spoken to rudely and was met with eye rolling as this employee did not want to deal with the situation. If you are unable to do the work, just say so nicely, no eye rolls needed. I called back and was also treated rudely. As my daughter is a child, still in her teens and anxious and stressed about the whole situation already, this makes being rude even worse. TREAT PEOPLE LIKE YOU WANT TO BE TREATED. So simple. read more

They were really friendly and quickly took me in even when there was a miscommunication between them and the insurance company. I needed the bumper replaced and some hail damage taken care of, so some of the parts needed to be ordered in and I was out a car for about a week. They fixed what made sense to fix and actually saved me some money! read more

My daughter hit a deer and damaged the front passenger side. The insurance sent her to their "preferred" auto body shop, Tramway Auto body of Sanford, North Carolina. From the moment my wife and daughter stepped into the lobby, they were verbally assaulted by one of the co-owners. Typically, I deal with anything that has to do with our automobiles. This particular day I was unavailable, and we needed to get the damaged assessed ASAP. This was the first time my wife and daughter had to deal with an insurance claim, they had no idea what to expect, so of course, they had questions. My wife explained why she was there and wanted to know how long she should expect the repairs to take. The co-owner told my wife that she just wanted to "cash and run" and that the repairs would take about three weeks, and there would be no one else who could do it faster. She left feeling embarrassed and uninformed. The insurance adjuster called the next day (Tuesday) with the repair information and recommended we look into Caliber Collision in Fayetteville. Later that day I walked into Tramway Auto body with my daughter to pick up her car. Before walking in, my daughter says "that's the same guy that was rude to mom." I asked for the keys to her car, and the office manager eagerly helped, the co-owner had nothing to say. I wonder why he didn't give me the same treatment he gave my wife? Wednesday, Caliber Collision called to tell us our parts were in. We took her car into Caliber Collision later that evening. The shop there told us there were many more things that needed to be repaired and would have them done early next week. The auto body shop at Tramway may be great, but the customer service experience is lacking. read more

Do not go too!! Got into an accident last year, had to keep calling to see it would be ready. They kept pushing it back. My insurance paid and I paid my co-pay...now a year later, the paint is literally peeling off. Cheap work. So embarrassing...wouldn't recommend them to anyone and have told 2 people that have been accidents in Sanford not to go to them. Pass the word...smh. Recommend that you find someone else!! read more

I would like to give Tramway Auto Body a Big Two Thumbs Up!!!! did a Flawless Fantastic job repairing my 2016 Subaru Legacy after being hit by a deer. Great Customer Sevice, Great Staff!!! I highly recommend!!! read more

My father's Mini Cooper Type S suffered damage to the front bumper, right quarter-panel, hood, radiator, and water pump. The car stayed at Tramway for just shy of 7 WEEKS. Tramway claims it took one working week to get parts from the supplier. They ordered the parts, prepped and painted them, and only when attempting to put them on the car did they realize their supplier had sent them the wrong parts. Tramway sent the parts back, got the correct parts after roughly one more working week, and installed them on the car. It was only then did they realize the internal damage to the radiator, water pump, etc. So parts had to be ordered yet again. In summary: waiting for insurance adjustor (~1 week), waiting for parts (2-3 weeks), and Tramway had no explanation for what they were doing the other 3-4 weeks the car was sitting on their lot. To their credit, the car looked fine, but otherwise the entire experience was fraught with incompetence and a lackadaisical attitude towards returning the car with any semblance of haste (my father was driving a rental car this whole time). Failure to ensure the correct parts were ordered, failure to check internally after everything was removed to see if there was mechanical damage to the car. To top it all off, even Tramway's sister-in-law, who I ran into at the rental car dealership, said he is not a good man and does not run a good business. His own family doesn't even support the business he runs. That speaks volumes. Tramway says they've been in business for 25 years, and maybe at one point they were a legit, good business. Maybe Tramway's old man was running the show then. I don't know. I do know this: do yourself a favor and take your car SOMEWHERE, ANYWHERE ELSE. read more

If I could give less than one star I would! Had vehicle in shop 7 weeks. One excuse after another. Got the car back in the evening. Next day we see a big ripple down the door panel on the passenger side. 7 weeks and still it cannot be correctly repaired! Do yourself a favor and AVOID this body shop! Pretty pathetic! read more