So my husband and I have 4 vehicles that we have run through this car wash HUNDREDS of times in the past couple of years. My husband goes in on Thursday, as usual, to get his car washed. He went two blocks to get some tire spray and noticed scratches on his car. He immediately goes back to the car wash to try to get the situation rectified only to find out the owner, Dale, is a total jerk. Instead of them inspecting the car wash and trying to rectified the issue, they kept passing the buck to someone else to do. They claimed the signed day they don't cover damage to vehicles; however, the signs say, they don't cover damage to "after market equipment". My husband inspects his car DAILY. The car is pearl white and even though he hasn't been able to do a lot due to COVID, he still washes and waxes it every other week. Well, today, he received a call back from "Dale" and instead of him being empathetic and trying to resolve the issue, he immediately goes into defense mode saying his machines "never tear up", "no one else has expressed an issue", and "we don't cover damage". My husband pointed out again that they need to read the signs and honor the repairs to the vehicle. The man became combative and didn't want to listen to what my husband was saying and so I told my husband to hang up. The man called back later saying the car had "spots" on it. My husband told him to look at the car after it came out of the car wash because those "spots" were bird poo and not scratches. The guy then started yelling at my husband. This type of behavior is unacceptable!! If you ever decide to go here, PLEASE INSPECT YOUR CAR BEFORE AND AFTER. The owner is a jerk and refuses to repair damages from his machines. read more