I seldom ever write evaluations for companies I use to maintain my home's utilities. When I do either, it's to praise the person or the business on their service or to call attention to any faults I've noticed. I needed to schedule an appointment with Tradewind Irrigation LLC setup my system for the winter. I made a phone appointment with someone. The man promptly gave me choices for an appointment and was professional and informed. When the technician arrived, I was surprised to see that it was the same person who had assisted me over the phone. Eric called to check in with me before starting the operation where he introduced himself. He was courteous, friendly, as well as professional. When he arrived, he reviewed his plan of action succinctly and completed it in no time at all. Before leaving, he updated me that everything went smoothly and without any issues. Based on my interaction with Eric, I would like to recommend Tradewind Irrigation LLC which hires some of the best people to represent the business. Eric, thank you for your time and effort. read more

I'm not sure why all the hate with the reviews. I never really had a problem. I had a 6 zone irrigation system installed maybe 6 years ago? The quote was easy. They gave me a nice looking hand drawn diagram with the cost break down. I thought the estimate was very reasonable. They installed the system well and I has been operating without any issues for the past 6 seasons. You just need them once to close up for the season. They will book that appointment for you. And that cost is reasonable as well. Maybe I'm the outlier but I've been very happy with Tradewind. read more

I found the them to be high priced and had to call them again to get the work done right. The system was installed and maintained by the prior owner who I liked but they they sold it to the current owner. read more

TL:TR Do not use this company if you plan to use another at some point because appointments will be made on your behalf and your intelligence will be insulted and you will be called a liar when you call and try to discuss. On 11/7/2024, Tradewind irrigation technician showed up at my house to perform a winterization. However, I did not set up the appointment, never requested their services this year since I was disappointed with their winterization service that was performed in 2023. I had my winterizing completed In early October from another company. After finding tradewinds at my house without my request, I immediately called only to be told by multiple employees that I called to set up the appointment on 10/31 and that I opened the appointment reminder email. However, I never called to set up an appointment since my unit was already closed a month prior and both employees continued to tell me that I opened my emails and called them to set up the appointment, insulting my intelligence. Multiple employees, one of which claimed to be an owner stated they would continue with the $50 cancellation fee process despite the fact that I never called to set up an appointment in the first place. read more

I had my system opened for the season, the next day I noticed that the system was watering the road and the driveway and missing a section. I called and had to wait three weeks for someone to come out, when he finally came out he readjusted the heads saying I was correct in saying the heads needed adjusting. The problem is, the next day I received a bill for $109.54 to correct a mistake they made. When I called the office I was told because they had to send out a technician there is a charge and I had to pay it. This is the worst company to work with if you have a problem. I found another company in Newington that is much easier to work with and less expensive too. read more

The service for this company is horrible. I won't ever use them ever again. They came out to blow out my lines and didn't they blow them out correctly in the fall and pipes froze. I called them in the spring to see if they would fix it. The lady I spoke with said it would cost me $95 to have someone come out plus parts and labor. I explained again the problem was due to the inadequate way the lines were blown out. She repeated it will cost me the above amount and wasn't covered. From a company that is touted by so many I will make sure everyone knows about their lack of customer service and the lack of honor of standing behind their work. Take note so you are not put in this position. I can only imagine if they do this how they don't stand behind their installations they do. Beware is all I can say. I unfortunately had to pay another business $300 plus to fix the issue. I will make sure everyone I know does not use their business! read more

Wow...not just me! After over a decade of business with them, we are done. I had an activation appointment this week. The email said in red highlights if water not on there is a $25 fee for return appt, and if an appointment is cancelled in less than 24 hours there is a $50 fee. They came to do start up and I had gutter people at the house. They left a note to call them. I received an email offering to set up new appt as they could not do work as we had contractors at the home and I would be charged $50 for the trip. I called and spoke with 2 people, explained the situation, to which they told me it is a liability issue and they can never do work with other people on the property. I said wow ok, I had no idea that was a policy. I said then put that in your email, how would I ever know that as a customer? I understand it now (I guess), but how would I know that? On top of Murphy's law there was probably a 20 min overlap of their timing, they couldn't wait 20 minutes? I explained if that is your policy you need to tell your customers. No budging. I asked them why they write and highlight in red on their emails about the water having to be on, why not write no pets or contractors, she said it is common sense, I said well you highlight in red to have the water on, isn't that common sense? Nothing, we parted ways, but they said I still owe them $50. read more

I attempted to use your service last season as we are new home owners with an irrigation system and the tech that showed up to perform the winterization of our irrigation system had no idea what to do with a shallow well pump and had to make a phone call, which led to nothing. Fast forward to spring time, my shallow pump dedicated to the irrigation system has a cracked motor housing. Common practice is to remove pump and store in basement to prevent freezing. And to make matters worse, we had a record drought this year and I now have a completely decimated back yard due to lack of irrigation. I called you earlier this year and you stated that trade winds is not responsible for any damage since I requested service after the "first official frost" of the season. You are now responsible for ensuring that I would never utilize your service again nor would any of my neighbors, friends or colleagues as they will all hear this poor business practice. read more

Truly the worst company, every excuse in the book not to perform service. And god forbid you need a quote or work done you will never hear back. read more

Initially found the company to be very good as I was moving into a home with their system and had some issues that were taken care of. 2 seasons later ran into an issue where the serviceman did not check all the nozzles to see if they were functioning properly resulting in one nozzle spraying into the street. I called back to get someone out to adjust the nozzle indicating that my initial service was incomplete. Someone came out 2 weeks later and adjusted the nozzle. I then get a bill for the service call!!!! I immediately called and said I don't think I should have been charged for the call because the issue was something the initial serviceman missed. The person I spoke with agreed that the job of the person who does the initial turn on for the year checks all the nozzles or sprinkler heads to make sure they are all functional and working properly. I asked to have someone in management call me to discuss this further. No one called. I called this fall to have the system put to bed assuming there was no issue. BUT THERE WAS!!!@ I had a balance due still on my account!@@@! I went through the whole issue again to no avail. Management never called me although all my points were valid. So in closing, ok company if you don't have any issues. read more

Tradewind Irrigation - Sprinkler head spraying the street - A sprinkler head is actively spraying water onto the street in a suburban neighborhood. The scene includes houses with well-kept lawns, trees, and shrubs. The sky is clear, and the area appears peaceful and well-maintained. - Irrigation Near Me - Bristol, Connecticut

I have been a homeowner for over 20 years, and have hired all kinds of contractors to perform services on my home - some have been excellent and some have been terrible. The customer service with Tradewind is the worst I have ever experienced. The installation of my system 10 years ago was very good, and the technicians who have worked on it over the years have been respectful and knowledgeable, which is the reason I stayed with the company for 10 years. Dealing with the office personnel has always been a challenge, as they seem to care mainly about their convenience, and not about any issues I have as a customer. Last summer I had a new patio installed which required cutting 2 irrigation lines in my back yard. I called Tradewind in July, explained the changes in detail, and they sent a technician out in early September to assess and provide an estimate for repair. Tech was at my home for about 2 hours, left 2 irrigation lines sticking out of the ground (in anticipation of the repair work being performed), discussed options for adding a new zone, and let me know he would send an estimate out in the next day or two. I was charged $464 for the technician's time on that day. Several days passed, and I called to get the estimate, was told "Maryellen will email it to you", but still received nothing. I called several more times over the next couple weeks, and still received nothing. Finally after being ignored for over 2 weeks, I insisted on speaking to the owner, who stated they were now doing only winterizations, so I would have to wait until spring. This was after the technician told me the work could be done and would provide an estimate. No apologies at all for ignoring my repeated calls for weeks, or for poor communication. It was clear (not for the first time) that this company had no concern for me as a customer. Fast forward to the spring, I called several times in March/April to try to get an estimate and schedule the repair. Once again, they couldn't be bothered with a timely response, and finally emailed an estimate on May 10, which was for $3,218 and stated: "Estimate to replace heads and reconnect line for zone on right side of driveway". Since this estimate was nearly what I paid to have the entire system installed, it made no sense that reconnecting a line and replacing at most 3 heads would cost over $3K. I called 3 times, left messages that I had questions about my estimate, and no one ever called me back about it. Over the years, I have paid all of my charges timely, and in fact have had them automatically charge my credit card for all services, so there is no reason I can discern why Tradewind would treat me with such utter disregard. I eventually called 2 other local reputable companies and got quotes for the repair, the highest of which was $1,400, which included a new zone, running new lines, and 3 additional heads. This company was responsive, performed the work, had wonderful customer service, and the system runs flawlessly. In comparison, they made Tradewind look like a complete joke. I just wish I had switched companies years ago and avoided the cost and aggravation of working with Tradewind. read more

Once again, Mr. Gordon gave an astounding display of time-honored integrity and dedication as he once again answered the call for my spring tune up. Mr. Gordon was in and out within one half an hour minus chit chat and a catch up on local events. Great company with impeccable customer service and loyalty to the client. No other company can irrigate like them. read more

Tradewind Irrigation system installed our sprinkler system a few years ago. I called them over the last 4 days no response. Rude service and inefficient scheduling system when I called again this morning. Sprinkler system stopped operating a few days ago and realized it on July 4 given the heat. It will take them 8 days to come by to the house and they cant tell me when they will come (morning or afternoon)??? I was transferred to the co-owner Mary Ellen am and she was quite rude as well. She told me that the timer is likely broken and when i asked her what she meant by timer and also what steps i had already taken on the Hunter control panel she told me "I dont know where your timer is i havent been to your house"??? Do they treat all customers as if they are stupid? 1) Recommend Customer service training for all of the people that answer the phone. 2) Tradewind should provide names of other local businesses that can help if when they have too much volume. 3)They should create a document with all self diagnosis steps and send this to customers when they call 4)understand that most people have already gone to youtube and done as many steps as possible before calling them. This is an age of empowered customers and we expect superior Customer Service! read more

Tradewind Irrigation is a complete scam. They came out to service me and up-charged me on replacement parts 2 1/2 times what they are worth. At the first service call I was told I needed to set up an additional appointment to replace an additional 14 sprinkler heads. I went online and found the exact same sprinkler heads they used for $12 a piece in which they had charged me $25 for, meaning they are probably getting them for less than $10. The day of the service call a tech arrived and I handed him the 14 replacement heads I had purchased. I was notified they could not install homeowner bought heads even though they were the same exact sprinkler heads they supplied me last time for more than double the cost. The tech proceeded to agree with me the up-charge was ridiculous and told me I could replace them myself as it was as easy as changing a light bulb. He offered to show me how and spent 5 minutes with me guiding me how to replace 1 of them. He never specified I was still going to be charged for the service call until after he left and then came back to ring the doorbell to notify me. I could have simply watched an online video and figured out how to change them myself. I would have never agreed to to be charged for an hour for a 5 minute lesson. The service call rate is $88 and plus tax made it $93.59. I was charged $93.59 for service they refused to give me. I spoke to the manager Mary Ellen over the phone who was rude and could care less. Not to mention I use this same company to winterize my system in which they charge the same $93.59 for 10 minutes worth of work while the tech sits there and blows compressed air through my lines. This company is a joke and should not be used or trusted. read more

These people are ONLY interested in your money. Customer service, dependability and honor are not their priorities. Do yourself a favor and look elsewhere. KK read more

There is no error. We lived in Connecticut for 23 years before moving to California. Tradewind "serviced" our system for most of those years. read more

Let me start by saying I have never written a review before. This is how strongly I feel about how this company treated us. I would have given 0 stars if I could have. We put in a new irrigation system and have had nothing but trouble with it. The installation was done wrong and the product they put in has never worked correctly. Judy in the office was the rudest person I have ever dealt with. Once they had our money their backs were turned to us. It has been the worst experience with a company I have ever dealt with. Do yourself a favor DON'T HIRE THEM! read more

I am going to give a 1 star rating because I am being forced by the system. Personally I wanted to enter a zero star rating because of my recent experience which lacked customer service. Due to personal reasons, we had to have the company return to perform a winterization which we were charged $25 for a second visit. If I knew this, I would never have had them return. Then again due to the same personal reasons, I overlooked the first bill. We were charged a $15 late fee. I was finally able to complete my personal responsibilities on December 17. So this past week I tried to contact them to discuss these "additional" fees. The lady was rude and really didn't care to waive either one even though it is the Christmas holidays. In short, I plan to view the $40 charges as a payment to never ever have tradewind irrigation work on my property ever again. I will give you some free advice though you should go to business school and for a first time late fee you should consider waivering at least the first late fee to maintain the business which could result in years of business, especially to a customer who has used your services in the past and has paid on time in the past you could have been a tad bit understanding. Please read the other reviews as they are all similar to my posting to point out the lack of customer service! read more

I switched to this company after experiencing bad customer service at another and so far can say this one is no better!!! I scheduled an appointment (was talking to the owner when I made it) and she told me someone would be here between 10 and 11. It's currently 2 and no one is here. I called the company and the woman that answered was rude and does not care about my time at all. She told me they don't even give one hour windows, they only do four hour windows, so there is no way I was told 10-11 but I was. So frustrated. Now she told me I don't even need to be here at all which they did not tell me when I made the appointment. Could. Not. Be. More. Frustrated. Will never use this company again and will tell everyone I meet that they are terrible. I will say the service technician was very good. Polite and worked hard. read more

After years of being a satisfied customer I am leaving Tradewind. Their technician who came out for usual spring service was very nice but mistakenly left 2 heads up. Later that day when mowing the lawn we accidentally hit and broke them. Ok, mistakes happen but there is no doubt they left the heads up. Tradewind refused to come out and even look at the issue without charging us for a service call. Also, the office manager who answered the phone refused to let me talk to the owner or anyone else, so we are taking our business elsewhere. So much for the owner's quote on the website; "No matter what it costs us, our work must be perfect.." How can you say that and treat customers like you do? One, customers cannot talk to the owner and two, when their work is far from perfect they just try to charge you to come back again. They get 1 star because their technicians are professional and courteous, but the office staff and commitment to customers/standing behind their work gets 0 stars. read more

Long time customer. They always answer the line quickly. Are very clear on scheduling. Their on-site staff have been excellent, year after year. They clearly know what they are doing and how to fix issues that arise from a harsh winter. read more

I found there service this season to be excellent! The Spring startup and fall closing went smooth. Front office staff very friendly, automated messages to your email, technicians of Angel and Eric know water systems! Would highly recommend Tradewinds Irrigation. read more

I have had nothing but great luck with them. Come when they say, on time and do good work. Price was great on the install. helpful explaining how to use the system. I read a couple of the other reviews and they don't seem fair. things break and cost money to fix...if you think it will be free to maintain a system like this maybe you should consider a garden hose and sprinkler.. read more

After an adjustment period at the onset of my experience, I have been very impressed by Tradewind's commitment to customer service. The owner personally reached out to listen to my concerns, promptly addressed them, and continues to be attentive and responsive. I am very pleased to have them help me maintain my property. read more

Tradewind has impressed me from the start. Sean their project manager, came out to my property and drew a beautiful blueprint that showed me exactly where every sprinkler head would be located. He was very knowledgeable about all of the products that my system would be equipped with. Their crew did an immaculate job installing my system. Shortly after, my daughter had run over a sprinkler head while it was running which resulted in damage. Tradewind sent out a service tech following the call, I believe his name was Angel. He swapped the head out and had my system up and running back to normal within 10 minutes. Tradewind has been great so far and I would recommend them to anyone! read more

Customer service is a disaster....Only lasted a year and a half....Was impossible to get them to winterize and activate the system in the spring timely. On October 22nd they said they could come out the 3rd week in November to winterize the system. Had a competitor come out the next day to perform the service at a cheaper price. read more

Tradewinds Irrigation is one of the WORST service companies I have ever dealt with! I hired them at the recommendation of my neighbor to turn on my sprinkler system and they couldn't even do that correctly. First off, they lied about their pricing and told me that it would be a $75 activation and then $30 additionally for every hour they are there. The guy came to set up my pump and briefly had it working for about a minute and then just gave up trying to figure it out and simply told me that the well pump was broken. The serviceman left without the sprinkler system working. Then I get a bill for $266, which was not what we had agreed to. From there, I had to call my well pump guy who told me the well pump is NOT broken at all. I received an invoice the next business day demanding full payment for a job that was not done properly. A woman named Laura called me and treated me as if I was some delinquent account holder only 1 day after I received the invoice. I refuse to pay this bill as they did not do the job they were hired to do and I still don't have my sprinkler system operational. I had to block their number due to excessive collection calls and now they are calling me from a blocked phone number. I will never do business with this company ever again. read more

First time in my life I write a review. This company's customer service is abysmal. They actually hung up on me when I told them that the turn on service (which had to be rescheduled twice) was not working. I got a lecture about the fact that "it worked when our technician left therefore you must have done something to it. It is not our fault". After talking to three different people, somebody who introduced herself as "part owner" had to walk me through the system so I can switch it on manually. Still don't know whether it will work based on the timer. I had a good experience with the design part who was professional but the service piece has been a problem. They have this strange (as in not user friendly) site where you are supposed to click on but you are never sure whether that works or not; then the technician does not really explain how things work (a prior technician for the turn on service apparently could not find the turn on valve!) and the last thing you want to do is to call on the phone as the service staff is literally nasty. Very bad experience. Once again this is the only review I have written in my entire life. Please choose another sprinkler system company. I think they have massive internal issues in that company. read more

Terrible people. Offer five year warranty but you must use them to service the system each season. The way they handle themselves awful. If you complain they are hostile. Stay away. read more

I first contacted Tradewind Irrigation to open up my sprinkler system for the spring and summer seasons. While here, the technician informed me of several popup sprinkler heads needing to be replaced (19), for a cost of $26.00, each popup sprinkler and labor. The company, Tradewind Irrigation, was to contact me with an absolute charge for service and an okay from me to perform the service. Such exchange never happen! Tradewind Irrigation did contact my home via phone, spoke to my wife stating the cost for the service to be performed at $730.00, more than the technician quote per head. My wife told them she would related the information to me. I never contacted Tradewind Irrigation with my decision to have the service performed. Without any authorization from my wife or me, Tradewind Irrigation went ahead and replaced my sprinkler heads read more

I have been a customer of Tradewind Irrigation for almost 4 years. Unfortunately, this year has been a huge disappointment and I have decided to switch to another company. My overall issue is customer service (or the lack thereof). My first problem was shortly after my system was opened in the Spring. A day or so after the system was opened, I noticed that almost all of the heads were not watering the grass completely as well as one head that was not moving and spraying in one spot. The technician corrected the problem but I was charged $80 plus the cost of replacing the one head that was not working. I was told that "it had to be my lawn guy" that caused the head to malfunction so I had to pay for the head repair. However, It was most offensive to me that even though the technician had to come out to correct all the heads that were not spraying properly (which should have been done at the time my system was opened) I was still charged for the service call. To me that is bad customer service, particularly for a client of 4 years. My second problem was that I signed up for online billing, and was supposed to receive emails of any invoices that were to be charged to my credit card. I never got the emails and when I inquired about this I was told that " they must have gone to Spam". I was receiving other emails from them with no problem but somehow the bills went to Spam -- hmmmmm??. I asked them to send me paper bills in the future but that didn't happen either. The third and final problem was when my back flow test was performed back in July. I was given a notice that the system passed. Today I was out doing yardwork and noticed that the faucet where the test was performed is leaking. It's probably been leaking for about a month now and I had no idea. It wasn't leaking before the test and they told me that if it was that it would not have passed the test. So, of course, I now have to pay for it to be repaired because there is no "proof" that they caused the leak. If I had called the next day following the test, they would have fixed it without charge. Really??? I can't use a company that I have to babysit to make sure that they are doing the basics of their job. I have never made a complaint or had any issues in the previous 3 years of service and have always paid my bills on time. It s just surprising to me that they would not work with me on any of these issues to even slightly make me a satisfied customer. Fortunately, there are many other companies that provide this type of service and I have moved on to another that has come highly recommended. read more