A 60% off sign was on this rack (see photo) Aug 2. I got excited because I had been watching these items hoping they would be more off (they had been 30% off). I SHOWED the sign to the person with me, exclaimed, "Look at this stuff! It's 60% off! I'm going to get me a buggy!" I went and got the buggy, and started picking stuff out. I finally ended with two items, checked out, and noticed it seemed I was charged a little too much. Decided to look into it later, and if something was wrong, talk to someone about it later. I DID NOT ENTER the store again until TUESDAY. I did not talk to anyone who visited the store, nor knew anyone who did. I didn't see any info online. I told the person with me that they didn't give me my 60% off days later.
So I go into the store Tuesday Aug 6 and told the cashier, and she said the stuff didn't go on sale until Aug 4. She said I could talk to the manager but he didn't come to the front and told her the sale didn't start until Sun. I said, "So the sign was up the 2nd but the sale didn't start until the 4th? Ok." And I left.
I called the manager later and he kept telling me I didn't SEE the 60% off sign I saw the 30% off sign. Because he didn't put the sale on until Sunday. At one point he said yesterday, which would have been Monday. I felt seriously gaslighted. I told him I wasn't the only one who saw it, but it didn't matter. He didn't listen.
Maybe there was some misunderstanding. I called the stuff I bought home decor. Maybe he didn't have ALL the home decor on sale Friday. But it's listed as home decor - kitchen decor on the website. AND THE SIGN WAS THERE! How would I have known BEFORE walking into the store Tuesday that it was 60% off! HOW?? Because the sign was there FRIDAY!!! I would have never been excited over 30% off! I was excited over 60% off!!!
I have called Customer Solutions. Yeah, it's not that serious but the policy is if the sign is up they are supposed to honor it. And to be gaslighted and told I didn't SEE what I SAW is insulting. On top of that it's deceitful. I wouldn't have purchased the items if they had not been so much on sale, because I've been WATCHING the percent off on these items for over a week (at the least). I was HOLDING OFF on purchasing them at 30%!!!!
Will not be using the Hattiesburg store. read more