This company took $1000 from my 96 year old dad who had a brain tumor at the time. He never received anything for this money and passed away within months. I contacted the company repeatedly for a refund, both email and text, which is the only way to reach out to them (they don't take phone calls) but never received a response of any kind. This company is dishonest and a scam. Stay away. read more

Bought an inoperable trac fab 36 inch for my handicapped son. Seller thiught that the joy stick was bad. Joy stick was inoperable and obsolete which tracfab stated would require a new joystick as well as a new control module. They still had 1 new one on the shelf for 2900 plus. They would not tell me the brand or model just that is what they are using at the present time. If I didn't buy the one they had it could be 60 to 90 days before another shipment came in. Ordered the parts they arrived about 1 week later. Installed and wheelchair still was not working. After a couple hrs of testing and chasing error codes on Google problem was a bad conecctor on main battery connector to the mobile. Contacted tracfab for a new end. Never got a reply. Found on ebay to 5.00 dollars came in installed and chair seems to be working great now. Tracfab states they don't answer the ph due to prank calls and scams. I believe it more because they got tired of customers calling to complain about service. Befor you purchase anything from tracfab ask for a copy of their warranty befor you buy. There is no warranty once the package has been opened. My son loves his chair it has opened up a whole new level of outdoor fun for him. All terrain vehicle for handicapped people are great. Shop other than tracfab befor you purchase. COLIN RIGAN MCCOWAN read more

This was a big purchase for our family but the people at TracFab made things easy on us. We highly recommend to anyone who wants improved mobility and reliable service. Thanks so much!!! read more

I was told at purchase technical assistance would always be available but when it came to needing a technician to speak with concerning motor failure I was told to take it somewhere and have it diagnosed, I have never been provided a schematic and now they want to charge for one. If this is a common failure they would not discuss it with me and would not call to discuss the problems, just sent a e-mail. read more