If you want your requests for help to be ignored and disrespected, then this is the place for you!…read more
My family and I have gotten our taxes done with the Perez family for over two decades. When it was my turn to do my own taxes, I did not hesitate to use Perez Tax Service. HOWEVER, I did not get the same "customer service" as my family.
1) When you call the office number, no one answers nor is there an answering machine or voicemail to leave a message. The owner's wife returns the call to ask what you want/need. When you tell her what services you're hoping to get help with, she completely ignores you and tries to turn you away.
2) my problem involved correcting the health insurance part of my taxes. IRS sent a form asking for paperwork/fill out a form that I did not understand nor had any idea how to fill out. I called this tax service (they're the ones who did my taxes in the first place) for help. The owner's wife told me to deal with it on my own and told me to just read the instructions the IRS sent; it wasn't until I demanded to speak with her husband that I got someone to help me. Her husband said he would do the corrections for me (for $50) and it would be taken care of if I can give them the letter the IRS sent me. I drove over 40 minutes just to drop off the papers. The next day (09/08), their daughter Elia called me telling me she took care of it and as soon as the IRS responded back via fax, she would send me my receipt and verification that the IRS got the paperwork via email. She charged me over the phone for the services. Elia confirmed (stated later in an email by Elia) she received verification from the IRS that day, after they closed..... on TUESDAY. Come FRIDAY (09/11) and I still did not receive anything. Elia claims she doesn't go to the office everyday, but funny how I called that Friday (09/11) asking for an update on the situation that they decide to send it the next day (guess it only takes some push). The IRS can be anal about stuff, so it would be nice to have something I can show the IRS if they sent me another letter saying "hey, where's the paperwork we asked?" How the fuck am I suppose to prove the paperwork was sent without a verification, receipt or fucking something?
3) The owner's wife is EXTREMELY RUDE. She refuses to help, brushes you off, and if you try to say anything back she insults you by accusing you of mistrusting them and/or being rude to them. I had to go back and forth for over 15 minutes in that initial phone call just to get help on something they clearly did not do correctly the first time around. When I called for the update on 09/11, not only did she accuse me of not trusting them and questioning them (don't know how that came about by asking for a receipt/verification) but she also talked shit about me during a butt-dial. She said "nomas porque pago 3 pinches centavos cree que me puede mandar"(translation: just because she (being me) paid 3 FUCKING cents she thinks she can tell me what to do"). All I asked them for was an update on the email the daughter said she was going to send. Never demanded they send me anything that very second, never insulted them or told them any profanities, I didn't snap my fingers at them.. nothing of that kind or any kind.
4) what business gets offended when you asked them for a receipt of the services they gave? A customer has a right to ask for a receipt. It is COMMON PRACTICE TO GIVE RECEIPTS OF THE STUFF CUSTOMERS PAY FOR IN A BUSINESS, being an actual product or a service. You buy anything online, you get an invoice or some email with confirmation right? You go out to eat, you get a receipt. Even fucking Xfinity gives you invoices/statements of the services you're paying for. Why is Perez Tax Services offended when I ask for the same? If you did what I PAID you to do, then you should have no problem providing receipt and providing verification THAT YOU DID YOUR JOB. I PAID YOU FOR A SERVICE. Everything happened over the phone, none of this took place in person, MY PERSONAL INFORMATION WAS BEING USED/SEEN, so of course I'm going to ask for a receipt or at least an update of what the fuck is going on. Being accused that "I do not trust them" is just proof that I am in the right to ask for a receipt. The push I got back raised red flags for me because in all the years my family has done business with the Perez, we NEVER had a problem like this. We NEVER had a problem with trust in any shape, way, or form until this moment. Elia sent me my paperwork via email today (09/12) but again only after I brought it up to them. In the email Elia also tells me that she "offered to send the documents to you [me] as a COURTESY" and that "we wish you the best of luck in the future and apologize that we will no longer be able to assist you here in our office."
If I could give them 0 I would.
