First, the physical therapy department was wonderful. They did an excellent job in preparing my…read moremother to go home. Unfortunately, the rest of our experience here was not very good. All meals are served in to-go containers. Every meal was cold and very unappetizing. The powdered cream would not melt in a cup of coffee. One night, she dropped her pencil. When I went to pick it up behind the night stand, I found her lipstick. It turned out that it was not hers. Leads me to believe the night stand had never been moved before she was admitted to that room. So apparently, cleaning is at a bear minimum. Another unfortunate event happened the night before she was to be discharged. She fell in her room, somewhere between 10:00 and 11:00 PM. She broke her hip, shoulder, and pelvic bone and had a huge gash on her leg. After spending the night with her in the emergency room and then moved to the ICU, my sister and I went to Heather Knoll to pack up her belongings. (We were scheduled to be there around 1:00 PM, because she was supposed to go home.) Her room had been emptied. The kind folks at Heather Knoll had already thrown all of her belongings into boxes and those boxes had been placed in storage. This happened within 16 hours of her fall. We had no idea where her glasses were and if everything she had at the facility was actually in those boxes. We had to unpack all them. And to top it off, they had taken her walker (even though it had her name on it) to their PT department. The worst part - not one staff member asked us how our mother was! This staff is as cold as they come! We would not recommend this place to anyone.

My father, unfortunately, had to become a resident there after a bad fall. His short-term memory…read morebecame a very bad problem from being put under anesthesia for his surgery before that he was completely independent had no other choice, but to make this his last home because the rising cost of nursing homes is outrageous unfortunately. He is under VA disability and they will pay for his care here but is really sad. Had issues with AIDS lack of communication. Some of the workers are very rude. They they emphasize on how they want for residence to feel like at home that is a big joke. The place is so outdated. The smell is horrible. They talk about the patients having dignity, you see patients in the hallways hanging halfway out of the wheelchair they never changed my father's clothes only on shower day which is two times a week which I think is horrible . I have everything labeled his room to make it convenient for AIDS, but doesn't seem to matter, he tries to do what he can by himself but his short-term memory. It's very difficult for him. At least once or twice a day there is a family member of the there , I change his sheets & do you extra cleanup. I do see them clean rooms, but I never smell any clean. Smell always smells like urine notice the mop the cleaning person was using was filthy dirty , it's very disappointing and heart, wrenching to see people live in that odor, especially when a big percentage of them. This is considered their last home my grandkids do not even like going there because of the odor it makes me very sad. Why can't these companies do better. I feel like the owners of these companies have no idea and I can say 100% they would not live in those conditions themselves. All they are worried about is what kind of money they are pocketing.

Families and residents were misled about unsafe water conditions in the building. Despite knowing…read morethe water was contaminated, the facility continued preparing and serving food using that water. This put medically vulnerable residents at serious risk and showed a complete disregard for transparency and safety.

Our dear friend was stricken with ALS therefore needing a a ventilator and was unable to live at…read morehome. After being in two other facilities, she found her home in Hudson Springs Nursing and Rehab. The care that she was given and the companionship and compassion shown to her was remarkable. Our friend communicated via a device on which she typed with her eyes. This was a lengthy procedure and yet the staff was patient, friendly, and respectful as they waited for her to finish the conversation. The administration worked with us to meet all her needs. Our requests and suggestions were respected and addressed. Unfortunately, our friend passed away. We were with her for the last days of her life as we supported her transition. The staff went way beyond the call of duty supporting us yet giving us the space we needed at this delicate time. Even after her passing, they still showed her the same respect while they prepared her for her last journey. The knowledge that she ended her life in a place surrounded by staff who considered themselves part of her family and friends is a comfort to us.

The Rootstown office is in a great location and everyone is welcoming and very knowledgeable. I…read morewas comfortable and felt well cared for. Victoria is kind and she knows her stuff. Thank you.

I was in this building a number of times to visit my patient who was on hospice with my company …read more The staff was welcoming , kind and always present . The patient received supreme care from the aides and nurses . Often the activity coordinator would check in on her and offer to take her to the activities room . She even took her time to hunt down chapstick for my patient . Not only is it a beautiful clean building , the workers are all willing to help and make sure the patients needs are met .

Would never recommend this facility. If you need help you're gonna wait a hour. They don't bath…read moreor brush patients teeth. They don't clean patients rooms. Food is horrible. Nurses aids have attitudes.