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    Ferrell-Whited Physical Therapy Services

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    3 years ago

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    Bina Mehta, MD

    Bina Mehta, MD

    3.0(6 reviews)
    0.0 mi

    I've been a patient of Dr. Mehta's before, but after 3 years away I had to start over as "new." Her…read morenurse Karen remembered me right away, saw how much my scoliosis and kyphosis had progressed, and got me scheduled for trigger injections. I'm a Cleveland Clinic concierge patient, but I still had to wait another month to see Dr. Mehta -- I trusted her from past treatment, so I waited despite being in significant pain. A few days ago, on my way to the appointment, I hit stopped traffic from a car accident that had just happened. I called the office at 3:10 to explain, and was told to just get there as soon as I could -- that it shouldn't be a problem given the accident. I arrived at 3:33 for my 3:15 appointment and was turned away. No exceptions, no compassion. I explained I'd driven 45 minutes, called ahead, was in serious pain, had been trying to get this injection for 3 months, and had a competition out of town the next day. I was told I'd missed the 15-minute grace period and should have been there by 3:30. A 15-minute injection could easily have been worked in. If you're looking for compassion from this office -- from the front desk or from Dr. Mehta herself -- you won't find it here. I'm still stunned that a Cleveland Clinic physician would turn away a concierge patient in visible pain over an 18-minute delay caused by an accident I had no control over, after her own staff told me on the phone it wouldn't be a problem.

    This Doctor misdiagnosed my daughter. Charged a large amount of money for an unnecessary procedure…read moreand then won't return your calls. How is this best practice by a Cleveland Clinic Physician.

    Cleveland Clinic Akron General Spine and Pain Institute, Kent I

    Cleveland Clinic Akron General Spine and Pain Institute, Kent I

    1.7(12 reviews)
    0.0 mi

    Ive recently found myself with some back issues that require some care from this facility. It was…read moreeasy to get an appointment, the staff was friendly and helped explain all my options to manage through the diagnosis I was given. Jason S had a great bedside manner and was patient and helpful.

    This is the absolutely worst practice I've ever been to. Scheduling errors, billing errors,…read morepreauthorization being denied due to errors. Office staff continually refused to correct the errors on the Medicare preauthorization form stating " we were told were not allowed to resubmit another one ". This is absolutely not true. It took me over a month to resolve the billing issues. Thankfully the financial advocate was very helpful. I was denied medical care by this office due the the errors made by billing and whoever does Medicare preauthorization. Nobody in this office made any attempt to assist me in resolving these issues. Dr. Merriman refused my request to speak with him about the issues. The nurse practioner wasn't helpful at all. I called and spoke with the office manager who stated the just realized they are not treating Medicare patients fairly. I filed a grievance in January and have not heard from anyone about a resolution since some of this is malpractice. A month ago I spoke with Corporate Compliance regarding concerns about HIPPA violations but again have not heard about any outcome of this investigation. Last week i received a letter from Medicare refusing authorization for a treatment i received on 11/6/2024 because there was never an authorization request forcit, also Medicare will not pay and i am not to be billed. I would never recommend this practice to anyone. It has now been 11 months and I have had no pain relief due to all the mistakes. I have a new doctor now but had to wait 2 months for an appointment

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    Cleveland Clinic Akron General Spine and Pain Institute, Kent I
    Cleveland Clinic Akron General Spine and Pain Institute, Kent I
    Cleveland Clinic Akron General Spine and Pain Institute, Kent I

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    Ferrell-Whited Physical Therapy Services - painmanagement - Updated September 2026

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