This was a disappointing stay from start to finish. We learned once we arrived to check in that this location does not do contactless check-in/check-out. There was no antibacterial soap in the hotel suite, and the front desk staff was always dismissive. The kitchenette had hardly any cookware/silverware/dishes, and what we found was dirty and tiny. There was only half a roll of paper towels in the kitchenette, it had apparently been used by the last guest and left for us. The water in our room had to run for more than 5 minutes before getting hot. The light over the stove didn't work. We had no luck turning the oven on, and didn't want to ask the front desk because of previously being rushed through our questions. We were told at check-out that there was a trick to it, but there were no written instructions about anything anywhere. No welcome book with wifi info, TV channel guide, etc., and there was no information about what to do with our full kitchen trash bags. There wasn't a desk with a notepad and pen, there wasn't a sponge to clean dishes in the kitchen, there wasn't a first-aid kit in the kitchen(which there absolutely needs to be) or child safety locks on the lower cabinet doors, and there were no folding racks for our suitcases or bags for dirty laundry.
The TV in the room was tiny, and almost every power outlet in the room was loose, especially the ones near the beds. The carpet had clearly not been vacuumed, the accent chairs were stained, the window curtains were stained and had holes in them. The bathroom was so tiny that you step out of the shower and into the toilet bowl. The beds were comfortable and smelled clean, but they were held up by cheap bedframes, and the space between them was the only truly accessible walkway. All of the furniture in the room was too bulky for how small the space was, it was a regular-sized hotel room with a kitchenette squeezed in, and a too-big dining set and too wide accent chairs. Our room was also right next to the laundry chute and housekeeping rooms, so no quiet naps in the morning or afternoon, they slammed doors all day long. We had our dogs with us and they barked at almost every noise for almost 48 hours. The noise would not have been so loud if the door to our room was sealed correctly, but looking at it from inside with the lights off you could see the light from the hallway coming in all around the door, we ended up putting a towel against the door to try to muffle the sound/light. At one point, it sounded like there were several elephants running in the room above us, and their booming and slamming continued for what felt like hours. We knew when they went out for dinner and when they came back, and when they woke the next morning and came back again.
The one sanitizer dispenser we saw was next to the first floor elevator doors and was empty. The hotel supposedly had a mask policy but it was not enforced. This would not have been so bad if there were more exits and more places to take dogs outside. Also, we were apparently the only guests to pick up after our dogs, and we had to carefully walk through the designated area without stepping in anything. We found a razorblade in the grass in that designated area, along with so many cigarette butts it would have taken weeks for them to accumulate. There was a small amount of sidewalk near the small parking lot and designated dog area, which meant walking through the parking lot more often than necessary and is dangerous.
Marriot is clearly not taking this pandemic seriously and they have had plenty of time to implement new policies and changes to make guests feel comfortable in such a high-traffic business. Antibac soap, hand sanitizer, and disinfectant needs to be available in every area, as well as disposable masks(a good marketing/advertising method). Contactless everything(within reason) needs to be the new normal.
Housekeeping needs to thoroughly clean and disinfect everything in every room before and after each guest, and extra cleaning supplies should be left in each room so that guests can disinfect themselves and their belongings after being exposed to shared spaces(elevators, stairwells, hallways, doorways, etc.).
Marriott also doesn't seem to feel obligated to update the hotel rooms since this location opened in 2008. Everything in our room was clearly more than a decade old.
Overall, we felt that Marriott has put very little effort toward the health and safety of guests and their pets, and that they would rather not lose any business by partially closing to renovate/redecorate.
I wish we had stayed anywhere else, it was not worth what we paid at all. read more
