I have to say that I have been going to towne pointe since I was a kid. Now that I'm an adult with children I still go there. The reason for my review is that I wanted to praise the hygienist Wanda, staff, and Dr. Huang. My daughter is three and has been going to a pediatric dentist. She had a rough last experience with her last cleaning at the place we have been taking her. I decided that I would try and see if She could come along with me to get her cleaning and maybe that would help but still was skeptical because she was crying and not cooperating during the last cleaning at her old dentist.
First, Shannon made my appointment and was eager to help and move things around to accommodate my daughter and I. It was the sweetest thing a receptionist could do to a very anxious mother. She called me back after she figured out what would work appointment wise and I couldn't be more grateful for her hard work and accommodation for us.
During our appointment Dr Huang let my daughter sit in to watch my cleaning. He was so pleasant and understanding and let her sit with me in the room in a little chair. I was so happy that he was willing to be that sweet for my daughter and I thank him as well. He kept reassuring me that she would be fine because I was truly anxious and worried about how she would do.
During her appointment I was blown away by the professionalism of Wanda, the dentist hygienist. Dr. Huang checked in and set her room up with Dora on the TV (her favorite). She was excited to go in but I could tell hesitant. Wanda made her so comfortable and let her sit with me on my lap and was so sweet! She would explain everything she was going to do and showed her the tools and made her hold them. I was so beyond impressed and my daughter had such a great experience! I was proud of this office for helping me out and making her experience a positive one. I will not be anxious anymore and I have them to thank for that! read more