The Sky Garden is an absolute masterclass in how to waste people's time while pretending to run a…read more"reservation system."
We had tickets for 12:45. In any remotely competent operation, that means you show up at 12:45 and go inside at 12:45. Not here. Here, your reservation is basically a polite suggestion that no one intends to honor.
There is zero clear signage, so instead of simply following directions like a normal human being, you are forced to stand in a line just to ask someone what you are supposed to do. And who is handling this? One single, overwhelmed employee who is somehow responsible for scanning tickets and answering every random walk up question. One person. For a major tourist attraction. It is not just inefficient, it is absurd.
After wasting time in that line, you are then sent to another, much longer line. For your "timed entry." So at 12:45, your actual reservation time, you are not entering. You are standing in a slow moving queue wondering why this place even bothers issuing tickets with times on them.
Let's call it what it is. If you cannot honor reservation times, do not offer reservations. This system does not manage crowds, it creates them.
And here is the part that really pushes it over the edge. We missed another reservation because of this disaster. Not because we were late. Not because we did not plan. But because this place is so poorly organized and so wildly inefficient that it derailed the rest of our day. That is not just annoying, it is completely unacceptable.
This is not some small oversight. This is a fundamental failure in basic operations, communication, and respect for visitors' time. It is almost impressive how badly it is handled.
By the time you finally get inside, it honestly does not matter how good the view is. The experience has already been ruined by the chaos, the delays, and the sheer incompetence of the system.
If you value your time, skip it. Or go in fully expecting your "reservation" to mean nothing and your schedule to take the hit.