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    Touchstone Webworks

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Services - Touchstone Webworks

    Web design

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    11 years ago

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    Backbone Technology

    Backbone Technology

    (2 reviews)

    Mount Pleasant

    Project was discussed in details and they promised the deadline date and costs. Everything was…read morecommunicated but their response time took ages. Every phase took longer than expected. Very unprofessional. In the end, project was unfinished after 2 long years. Not only it took forever, the cost had sky rocketed. I was very disappointed. Funny thing was I hired another guy and he was able to get a lot done within a fraction of time. This explains BackBone's commitment which they lack of. Not recommended. Also I don't know why Yelp hid 2 other negative comments about this company. BB is bad! Don't bother!

    One thing I can say for all interested parties is - Buyers Beware…read more If you are reading this, it is because you might be interested in having this company help you design a website, develop full stack from ground-up, create a customized content management system or maybe help you with your marketing initiatives. If so, this is an overview of my overall experience of around 2 years based on facts you might find useful: Consistent Over-promising, Under-delivering: Overall, the customer experience is friendly. You would be approached initially by an associate, likely a Client Services Rep, who would gladly try to fact-find first. But watch out, they constantly say yes, but are unable to deliver. In my case, my project is big, but they say is do-able. Asked me to split it into two phases. Phase one is to incorporate my website into the content management system so it will be easier to manage. The hefty project cost of $20,000+ was discouraging at first, but it was promised that phase 2 is doable and will be within budget. When we are finally synced up, we went into a 'discovery' phase, which costs upwards of $2000 and is promised that the amount paid will help reduce the cost of Phase 2. This discovery phase is mainly for nailing out the needs that we have discussed. The associate said yes to everything I needed, and even promised that the project is will be complete on time and on budget. This process took 6 months, even though I stressed that the discovery process should only take 1. Why did we fall behind schedule? Schedules are pushed back 50% of the time. They say they're overwhelmed by other project needs, or people conveniently become sick ON a meeting day scheduled a week ahead of time. There was even a time where the associate claimed that the WHOLE design team was sick, so that we'd have to postpone a meeting. I know these things happen, but if you want to deal with them, expect every 1 of 2 scheduled engagements is NOT going to happen. I don't think that's acceptable, at all. So in the end, we have reached an agreement, the associate sent me the final statement of work with the budget I have had in mind. It was sent through to me for signing, and a day later, the associate retracts the offer and says the budget is wrong. Don't people review these contracts before sending them for sign-off? In the end, after a grueling 6 months planning, they offered me a budget that was at least 4 times more than what was promised (this is after we spent 2 months cutting down hours, which we ended it up being very close to the targeted hours). I told them if I have the money to pay them, will they be able to start as soon as possible, the short of the long is, 'no'. They have other projects, they say, and my project poses too high of a 'risk' and the opportunity cost of having their team work on mine as opposed to others is just not worth it. Basically telling me to go away. So after almost 2 years of working together, having formed a decent relationship, I'm left with a product from Phase 1 that is not workable because it only works with their system, with no refund from the discovery phase which was promised, and close to 2 years of my time down the drain. In addition, to all that, they charged me for hosting every month, and it is close to 10 times more than what you would pay for regular hosting. This is for space I am barely using and bandwidth usage that is minimal. We never went live, so no one was accessing our webpage other than programmers. Compensation on that end? Nope. If you are considering to work with this team, I would consider treading very carefully, especially when you talk about budget and schedules. This team has very little professional integrity. They can easily change their minds on budgets, they said it is in their legal disclaimer somewhere. There is always an excuse. I asked is it reasonable to change my budget to four times more than the initial statement of work. They said it was a mistake. I'd say it is a very unprofessional mishap, but I get it, it happens. Meetings? They hold meetings with complete disregard of the consequences of being late. Utmost disrespect to the client. I double confirmed a meeting, again scheduled a week ahead of time, with the VP of Client Services. A man of that stature and experience, you believe that he would respect his clients correct? He was an hour and seventeen (1:17) late to his scheduled meeting. Ever heard of time management? No update, no heads-up. Migration was essential for my company because I need to get what was rightfully mine. Again, more excuses. They say even if they have customized work for me, that work is customized from a propriety portion of their own code, I do not get any ownership of that. So everything most of what was done in Phase 1, nope, not mine. What did I get for $20k+ worth of work? 103 Kb of code to be exact. In conclusion, buyers beware.

    Dynaworx

    Dynaworx

    (2 reviews)

    Downtown Eastside

    I am so insanely impressed with this business…read more Backstory: My laptop (Acer Aspire E 16) keyboard suddenly started having problems. Certain keys (w, e, r, tab weren't working). Obviously extremely frustrating. After doing a ton of software things (rebooting, filter keys, internal battery reset...) I deduced that it must've been a hardware issue. After reviewing some DIY videos for my specific model - I realized it was an impossibility to do it myself. So I ordered a generic E5-575 keyboard off Amazon ($40, 2 day shipping with Prime) for expediency. Now, I needed to find a service provider that could execute a complex keyboard change. Search: I called a few nearby shops: some places were reluctant to give me quotas, and others gave vague promises of timeline. I was in a rush - I filtered on Yelp for a shop that was open both Sunday and late - and found this business. I called the number, a lovely woman picked up, and promised me her business partner (the more computer-savvy one as they do a diversified amount of services) would call me back. He did within an hour (they truly are available on a 24h basis!) and we had a few transparent conversations both over the phone and on text that night. Execution: Jon Barber is an extremely reliable, extremely nice, and AWESOME individual to work with. He was willing to pick up and drop off the laptop + keyboard from my residence (although we later met at a halfway point that was convenient for me given my schedule), and gave me a quick turnaround (just 2 hours!). After having picked up my laptop and the keyboard, he worked with his business partner (that had specific expertise regarding this type of change), and even told me that the # of hours that would go into this was more than expected. Do you know how rare this is? They charge per hour and gave me a fair warning to how long it would take (and then we settled on it in the interim) instead of just going ahead and stiffing me with the bill later. Can't have any more good things to say. Come here for anything you need.

    Absolutely outstanding service! My 6 month old laptop got a virus while I was watching TV at 10:00…read moreat night. I was kind of freaked out as this was my only computer and I have school and work to do on it and I knew from past experiences that it would take at least week to get fixed. I also work 7 days a week and I didn't know when I would be able to get away from work to drop it off somewhere. I got a friend to Google the closest computer repair shops to me and one of the names was Dynaworx. I called and a very friendly man named Jon answered and after I explained to him what I thought happened I asked him his hours and was trying to figure out when I could squeeze away to drop it off. Jon then offered to come by my place to pick up my laptop that night! It was already 10:30pm!! Who does that? I couldn't believe it! I obviously said yes to that agreement! Jon was even nicer in person then on the phone! He explained to me in my language (which is NOT computer tech) what he was going to do and he said he would call me when he found out what was going on. Sure enough the next day I got a call from Jon telling me what viruses I got and how he was fixing them and told me that it would be ready the next day!! I couldn't believe it! I was expecting at least a week to be without a computer. The next day when it was ready Jon once again offered to come by my house to drop off my lap top. He explained to me what went wrong and actually installed three different virus protection scanners for me! I would have had no clue what to do so that was extremely helpful and he gave me an mp3 player! How great is that?! I couldn't believe it, in two days I got my lap top fixed and I didn't have to even go out of my way to drop anything off, I got a free mp3 player and three different virus scanners, it was almost worth getting a virus! Bottom line, Dynaworx has incredible, outstanding, amazing service that you never see now days! They are for sure my new go to Computer Fixers!

    Brixwork - VPG Realty Inc. Homepage

    Brixwork

    (7 reviews)

    Gastown, Downtown

    I've had the pleasure of working with Jeff and his talented team at Brixworks for the past 12…read moreyears, and I can honestly say they have been a game-changer for my real estate business in Vancouver. From the very beginning, Jeff has demonstrated an incredible understanding of what real estate agents need in terms of online presence, marketing tools, and seamless user experiences. What really stands out about Brixworks is their attention to detail and their ability to adapt to the ever-changing landscape of the local real estate market. Jeff's team is always ahead of the curve with design trends, technology, and functionality, ensuring that my website is not only visually stunning but also highly effective in generating leads and engaging potential clients. Over the years, I've seen Jeff and his team's growth, and it's been amazing to watch them blossom into one of Vancouver's leading web development firms for real estate professionals. Their deep understanding of the local market and their unwavering commitment to excellence has earned them my trust -- and my business. I truly can't recommend them enough. In Jeff we trust! If you're a real estate agent looking to elevate your online presence, Brixworks is the team you want on your side.

    I've been working with Brixwork for over 4 years and they've been amazing. Jeff and his team have…read moreconsistently helped me improve my SEO and Google ranking in ways that feel approachable and never overwhelming. They check in often, listen to my ideas and give practical tips that actually work without breaking the bank. After following their guidance, I've noticed a real uptick in Google traffic and more visitors coming through my website, which has made a big difference for lead generation. Jeff's experience and attention to detail are second to none and I wouldn't trust my online presence with anyone else. Highly recommend!

    Touchstone Webworks - web_design - Updated May 2026

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