On my recent trip to this outlet mall I was in search of a new pair of sunglasses. Because of the route I took, Totes was the first sunglass store I came across. While the staff were friendly, I was not a fan of the setup.
There was a huge selection of brands and styles, but the good glasses were all locked in cases. I didn't want a cheap pair so I had to get someone to unlock the case and wait while I tried on several different pair. This was a long and tedious process because the salesperson had to carefully remove and replace the glasses I wanted to try, plus hover near the case so no one would snatch glasses. I ended up getting frustrated and leaving without a purchase.
The employees were really wonderful, but I prefer an environment where I can pickup any pair I want and try them on immediately. I guess their method prevents theft, but it is frustrating for the consumer. read more