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    Total Wine & More

    4.0 (281 reviews)
    Open 8:00 am - 10:00 pm
    Updated 2 months ago

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    This is the champagne I wanted to buy, but purchased elsewhere.
    Louisa M.

    I've been a loyal Total Wine customer for years, even holding Grand Reserve status in their loyalty program, and I used to enjoy this location. Unfortunately, after two separate experiences leaving insulted and empty-handed, I'm done with this store (and likely the entire chain). Each time, the same employee, a heavyset bearded man who works behind the Customer Service desk and dresses like a manager, has been the reason. His rudeness and unsolicited commentary have repeatedly turned what should be simple purchases into frustrating, unpleasant encounters. Most recently, I stopped in to purchase five bottles of 2015 Veuve Clicquot Vintage Brut Rosé at $126 each, which the store showed as in stock. When I could only find one bottle on the shelf, he explained the rest were kept off the floor "to prevent theft." Fair enough. But when I asked to buy all remaining bottles, the conversation took an unprofessional turn. Instead of completing the sale, he launched into a string of unsolicited and dismissive remarks: "There are a lot better bottles of champagne you could spend $126 on." "That bottle used to cost $50 before Veuve dumped all their money into marketing." "That bottle isn't worth that kind of money." He kept going, condescending and belittling my choice, despite my clear statements that I wanted the Veuve. I hadn't asked for his opinion, yet he continued until I'd had enough and walked out. Once again, this jerk cost the store a very easy $700+ sale. This exact scenario has happened before with the same employee over this very same champagne. I'm now contacting the local distributor to let them know he's actively discouraging sales, and I'll also be filing a formal complaint with Total Wine corporate. For context, I hold a WSET Level 4 certification, have professionally collected wine for nearly two decades, and am a former wine writer for several publications. My palate is my own and frankly, even if I knew nothing about wine, no customer deserves to be treated with disdain and unsolicited judgment. I will never set foot in this location again, and I will be sharing my experience widely within my network of wine collectors and enthusiasts. This guy doesn't need to be working in customer service, period. I did end up purchasing an entire case of the champagne I wanted at another vendor. Can't believe Total Wine just let me walk out of the door with my money.

    Assistant manager

    Garrett Petersen, assistant manager, one star review. This man poked fun at my friends and I when we came back to the store ready to make a purchase. When we called him out, he got defensive and his small ego made him threaten to not serve us for no apparent reason, other than being called out. He then demanded an "apology" from us and said the world doesn't revolve around us this man is AGEIST and needs to be talked to about customer service.

    Great selection of wine & spirits in an organized layout. Went to store in Las Vegas area. Found the Aberlour Whisky I was looking for. They have classes too! Very impressive.

    Joanna P.

    Loved how helpful and friendly all staff members were at my latest visit. Although they ran out of tamarind rim, Robert offered great product knowledge and alternatives to what I needed, it really helped with my decisions! Theresa the cashier was so kind and helpful. I was informed of the Free wine tasting schedule at most total wine &more stores , which I definitely look forward to joining in the future! The spacious parking made my trip super convenient. One of the best stores I've visited while in town !

    Large selection aisle
    Simon A.

    Total wine has been my go to place for wine and liquor selection. They have a great selection of beers, wine, and liquors that I really haven't seen around town. The staff is very knowledgeable and will assist you with finding the right pairing for your evening. I also like that they have a cigar humidor where you can choose from a variety of cigars at different price points.

    Delphine T.

    Going to Total Wine is always a good time, especially if you go on a Friday! They have wine tastings on Friday's however, it may not always be wine. This particular Friday it was not necessarily tequila , however a liquor made from one of the many variations of agave plants which was similar to tequila yet very smooth! The presenter of this new blend was quite a knowledgeable on agave plants and tequila! The staff always greets me as I enter, and throughout the store. They are very well versed in the different varieties of spirits and offer many options, as well as suggestions!

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    1 year ago

    Very organized. Reps are there to help you out right away. Go to place for special occasions and holidays.

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    Page 1 of 8

    Ask the Community - Total Wine & More

    Review Highlights - Total Wine & More

    I recently moved to Las Vegas and a friend in LA asked if there was a Total Wine & More near my new home.

    Mentioned in 11 reviews

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    Gibson Smoke & Gifts - This is the owners family... kids include that he called me a cow and told me to get the fuck out of his parking... really classy!

    Gibson Smoke & Gifts

    4.8(80 reviews)
    2.1 mi
    $$

    Cool laid back friendly family. They don't hover but are friendly and helpful. I've always bought…read moremy Zippos, Accessories and INCENSE! Oh I've bought plugs here before too because it's just down the street from me. I Recently started rolling my own cigarettes because of price primarily. I Bought a "ZEN Supershooter" which is way overpriced at retailers. Make sure you go in knowing the cost of things elsewhere (e.g, Amazon) but I imagine they have to keep margin high on that kind of thing because they don't sell many and in a smaller smoke shop like this, in-store 'real estate' in the sense of places to display items is minimal. Yeah so It broke 2 days after I bought it lol. Sent it back exactly as shown by the warranty. After a little, yet somewhat extensive research I tracked down the parent company and a phone # only to find out from the guys in the warehouse to find that they are no longer at that location. So no delivery, but the guy was helpful and handed me over to Brittany in the Returns Department Who, after I threw a tantrum ( Not Really, but I held my ground ) followed by a minor bitch session with her about doing everything I was told to do on the warranty and that it isn't my problem you changed addresses and left the old address on the warranty form. I wanted a replacement. As it had nothing to do with me! I did everything asked of me on the doing everything I was told on the warranty card, sent me a brand new which I received the day after. Decent people overall, just hard to find online and in finding their phone number, along with finding the right people to talk to, as they are only a distribution hub of this machine, along with many other different products. This ones great so far. Get a plastic tamper be delicate though!! Oh and look for random stuff from around the house for cleaning the machine after every use. As best you can without taking it apart, which is good if you know what you're doing. YouTube has lots of demos about the best way to do that. Even still KEEP YOUR RECEIPT and wait until the 90 day warranty expires before you start taking it apart to get a solid clean. The parts are not available for sale directly from anyone.. But you'll find that most are identical to many other machines and the rest can be found on the semi-mechanical, cheaper injectors they seem to all have the same or very similar modifiable parts. Make sure you clean it really well after every use and it should live long enough to make the retail sticker price, along with tubes and tobacco look like pocket change compared to how much you save from buying packs of smokes. I found a great approximation of my favorite cigarette and am happy so far, aside from the hassle of getting a new machine which 'had nothing to with the store owners.' At all costs avoid the one about a half mile west on Horizon Ridge Parkway N on Stephanie wherein which the one to avoid, will be in..... This shop (Gibson) is Behind the "Speedee Mart" gas station. They're great. I buy a metric poop ton of incense there as well. Remember if you're interested in saving tons of money on cigarettes, that's the way to go, just keep in mind it's arguably the best or second best machine on the market, but it's still flawed. And like every other electrical tube injector, needs to be cleaned a lot! Also it can be bought for much cheaper, but support your local businesses! This one Especially!!

    Awesome spot ! Family owned and great service. Randy has some great recommendations for my hookah…read moreand is very knowledgeable. Super friendly as well! Most places I've been to, the people that work there are asshats to where I feel like I'm an inconvenience. I'll definitely be back here again !

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    Gibson Smoke & Gifts
    Gibson Smoke & Gifts - Lucky Strikes and Nat Sherman's MCD

    Lucky Strikes and Nat Sherman's MCD

    Gibson Smoke & Gifts - They even have stuff for self defense I love it

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    They even have stuff for self defense I love it

    Total Wine & More - beer_and_wine - Updated May 2026

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