Usually I'm over at Khoury's for all my wine and alcoholic needs, but this was a last-minute kind of visit. I had just sold my old car at CarMax located down the road and my dad requested that we stop by Total Wine & More before I took him home. I decided to go inside with him because I was curious what they had here. He had his eye on a specific type of white wine and thanks to someone here that helped him out, he ended up clearing out all of its' inventory, buying at least six bottles of this specific brand. It was a Riesling white wine but I don't remember the full name of it. He and my mom now have plenty of wine to go through over the next couple of months lol. Here, I thought to myself, I should buy myself a bottle of wine as well. At my dad's suggestion and since I'm a big fan of Chardonnay and other types of white wine, I picked up a Nobilis white wine straight out of Portugal. When I traveled to Europe a couple of years ago, I did a lot of white wine tastings and this is pretty much how my white wine palate peaked. I've yet to visit Portugal, though. I haven't opened this bottle yet, but I already know that I'll like it. Although I don't really frequent Total Wine & More, they have a wide variety of wine and alcohol choices to choose from. read more

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Corey at the Total Wine on Stephanie in Henderson is absolutely incredible! I walked in, told him I needed 6 bottles with a mix of whites and reds from Italy, and he had everything picked out for me in under three minutes -- no hesitation, just pure expertise! As I was heading to the register, multiple people commented on how great the selections were, and every bit of that credit goes to Corey. His knowledge, confidence, and ability to instantly understand what I was looking for made the whole experience effortless! What a time-saving experience!! I'm so excited to try these wines with friends tonight. If you want amazing recommendations without the stress, ask for Corey -- he knows his stuff!! read more

When in the mood for my favorite Albariño, I head to Total Wine on Stephanie. This spot is always busy and for good reason. With a huge wine selection- if you can't find it elsewhere, always check here! Always helpful employees. read more

Total Wine & More - La Cana! - Beer, Wine & Spirits Near Me - Henderson, Nevada

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I've been a loyal Total Wine customer for years, even holding Grand Reserve status in their loyalty program, and I used to enjoy this location. Unfortunately, after two separate experiences leaving insulted and empty-handed, I'm done with this store (and likely the entire chain). Each time, the same employee, a heavyset bearded man who works behind the Customer Service desk and dresses like a manager, has been the reason. His rudeness and unsolicited commentary have repeatedly turned what should be simple purchases into frustrating, unpleasant encounters. Most recently, I stopped in to purchase five bottles of 2015 Veuve Clicquot Vintage Brut Rosé at $126 each, which the store showed as in stock. When I could only find one bottle on the shelf, he explained the rest were kept off the floor "to prevent theft." Fair enough. But when I asked to buy all remaining bottles, the conversation took an unprofessional turn. Instead of completing the sale, he launched into a string of unsolicited and dismissive remarks: "There are a lot better bottles of champagne you could spend $126 on." "That bottle used to cost $50 before Veuve dumped all their money into marketing." "That bottle isn't worth that kind of money." He kept going, condescending and belittling my choice, despite my clear statements that I wanted the Veuve. I hadn't asked for his opinion, yet he continued until I'd had enough and walked out. Once again, this jerk cost the store a very easy $700+ sale. This exact scenario has happened before with the same employee over this very same champagne. I'm now contacting the local distributor to let them know he's actively discouraging sales, and I'll also be filing a formal complaint with Total Wine corporate. For context, I hold a WSET Level 4 certification, have professionally collected wine for nearly two decades, and am a former wine writer for several publications. My palate is my own and frankly, even if I knew nothing about wine, no customer deserves to be treated with disdain and unsolicited judgment. I will never set foot in this location again, and I will be sharing my experience widely within my network of wine collectors and enthusiasts. This guy doesn't need to be working in customer service, period. I did end up purchasing an entire case of the champagne I wanted at another vendor. Can't believe Total Wine just let me walk out of the door with my money. read more

Total Wine & More - This is the champagne I wanted to buy, but purchased elsewhere. - Beer, Wine & Spirits Near Me - Henderson, Nevada

Garrett Petersen, assistant manager, one star review. This man poked fun at my friends and I when we came back to the store ready to make a purchase. When we called him out, he got defensive and his small ego made him threaten to not serve us for no apparent reason, other than being called out. He then demanded an "apology" from us and said the world doesn't revolve around us this man is AGEIST and needs to be talked to about customer service. read more

Total Wine & More - Assistant manager - Beer, Wine & Spirits Near Me - Henderson, Nevada

Massive store with a tequila inventory that boggles the mind. Definitely one of the spots to re-up on your refreshments. If you're in town for a wedding or just replenishing your own beverage supply. Staff is more than helpful and can help recommend the beverage for the occasion or if you can't find what you're looking for, something similar. Back to the tequila, I guess the Southwest really likes their variety and the price points go from the thousands of dollars to a mere $10 per bottle. Probably a good idea to know what you need before you start browsing the selection. read more

Bought something and clerk literally yelled that I gave her a quarter that "was not a US quarter" ,,I gave her another one.. the foreign quarter was the same size as a USA quarter..it was a United Arab Emirates..I looked it up and it was worth 21 cents to $3. Most of the Brands they have are overpriced house proprietary ones. It did look like they had a a big selection of wine,which I wasn't buying. Better places than this to pick up booze. read more

Great selection of wine & spirits in an organized layout. Went to store in Las Vegas area. Found the Aberlour Whisky I was looking for. They have classes too! Very impressive. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Henderson, Nevada

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Zero customer service. Asked for 2 different products with two different people Mark and some smart mouth female. Mark tells me you don't carry a whiskey that is on the website and the female who says the wine is over there. Total wine carries a lot of products so asking for help is very common. Maybe Customer facing employees should understand who the Customer is. Nate - this is on you read more

Loved how helpful and friendly all staff members were at my latest visit. Although they ran out of tamarind rim, Robert offered great product knowledge and alternatives to what I needed, it really helped with my decisions! Theresa the cashier was so kind and helpful. I was informed of the Free wine tasting schedule at most total wine &more stores , which I definitely look forward to joining in the future! The spacious parking made my trip super convenient. One of the best stores I've visited while in town ! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Henderson, Nevada

Honestly my favorite Total Wine. Corey is best person to help you find any product for any occasion. He has helped me find the best tequila, whiskey and so much more on different visits. read more

Total wine has been my go to place for wine and liquor selection. They have a great selection of beers, wine, and liquors that I really haven't seen around town. The staff is very knowledgeable and will assist you with finding the right pairing for your evening. I also like that they have a cigar humidor where you can choose from a variety of cigars at different price points. read more

Total Wine & More - Large selection aisle - Beer, Wine & Spirits Near Me - Henderson, Nevada

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I went today to get some cases for a fundraiser and I am ever so thankful for the service Garrett and his team provided me. I was pretty clueless and they were so understanding and so helpful with making recommendations to mark sure I had what I needed. Thank you again so much as it's hard to find good help these days! read more

Really unhappy checkers work here seem to go through staff like crazy barked at by a few of them.. last lady on Sunday told me where I needed to put my cart in order to checkout then wanted to put 3 bottles in 1 bag to eliminate waste? Wtheck I spent $150 you could at least be nice. Normally wouldn't write a review but this is the third time being snapped at. Unreal read more

Great Service BUT no deals unless you for them your phone number. I signed up at the register and then downloaded the Total Wine App to get my $5 coupon NOPE have to give your phone number. Honestly, I'm sick of companies wanting so much personal information: e-mail should be enough. read more

Manage Nate F is very rude Doesn't care about his customers. He shouldn't be a manager there if he's gonna have that kind of an attitude with people. read more

Tonight Cory Kessler helped my fiancé and I pick out wines for our wedding. And let me tell you... he was AWESOME! Thank you, Cory! You were knowledgeable, down to earth, and personable. We appreciated your honesty and guidance. Would recommend him to anyone! read more

Great selection, my favorite place to shop for adult beverages. Always clean and everything is so well organized. Staff is friendly and helpful. Prices are better than most other places. Store location is prime as there are a lot of other stores for me to shop at after I'm done picking up my booze. read more

Going to Total Wine is always a good time, especially if you go on a Friday! They have wine tastings on Friday's however, it may not always be wine. This particular Friday it was not necessarily tequila , however a liquor made from one of the many variations of agave plants which was similar to tequila yet very smooth! The presenter of this new blend was quite a knowledgeable on agave plants and tequila! The staff always greets me as I enter, and throughout the store. They are very well versed in the different varieties of spirits and offer many options, as well as suggestions! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Henderson, Nevada

Very rude when they ID, my friend forgot his ID and they told us we dont serve minors ( we were both clearly 21+). They then slammed my ID back on the counter. Very disrespectful and the women working there are too emotional and on a power trip read more

HUGE store. Lots of help. Quite a few different people offered to help us. And someone had set up a samples table, so we tasted a bourbon. We wanted to get some white wines by J Dusi and both red and white from Daou. Every wine we requested, the Young Woman Who Helped Us looked in her hand-held device only to then tell us that they didn't have it. They no longer carry wines from Frei Brothers, either. I mean, wine after wine until it became almost funny. Almost. Frustrating is the more accurate word. They did, finally, have one of the wines on our shopping list: Pessimist, a red blend from Daou. Also, we were told that within each section, the wines are displayed alphabetically. I don't know whose alphabet they use, but neither my husband nor myself could figure out their system of alphabetizing the wines. I do appreciate that someone immediately explained to us their price tags because many of the wines are priced that, if you buy six bottles or more, you get the lower of the two prices. Check-out was quick and efficient. Parking lot sorta sucks. There is plenty of parking but the designer of the parking lot itself should go back to design school. In the end, with six bottles of wine and some dark beer, we spent $153. According to the receipt, we saved $13.99. With such a huge store, I expected to have better luck finding the wines I wanted. I'm torn between a score of 3 and 4. It's always better to be kind, so I'm giving four stars but 3.5 is more accurate I think. read more

I've been here a few time! Great spot; great location with an incredible selection! We went in for a small keg for our superbowl party and we were not disappointed! Walk in to their keg room and makes your choice! We were happy to find a small 805 keg and our party was off to a great start! read more

Total Wine & More - Keg 805 - Beer, Wine & Spirits Near Me - Henderson, Nevada

Don't ask for help in here finding what you are looking for because you will get smart remarks from employees or the manager that act like they are better than you and know more than you. Rude manager and terrible staff. Not sure who is hiring the employees here or who made the person in charge manager but they do not know how to treat customers and shouldn't be manager. I've never had a experience like this. I won't be returning. read more

Lots of beverages and spirits to choose from. Lots of vodka and tequila choices including many higher end choices. Very good rewards program where occasionally they will just give me a $10 for no apparent reason...score! All that being good, what put it over the top was one of the team members stopped by the tequila section and further educated us on tequila including several good choices around $50. He was very informative on what 100% can mean and additives/additive free spirits. Enjoyable and educational time plus picked up a good bottle. They have in the past contacted me when something I am looking for comes in. read more

If you have tasted an authentic and real cup or bottle of XO Remy Martin, you should definitely consider and conclude that the one shown in the picture was not the original and authentic one, which I purchased from Total Wine lately , and which cost me 227 dollars with the taxes ( the list price is $ 209) . First, there's no mental label sealed across the lid and neck of the bottle required for every single bottle of XO. Second, the color is kind of darkened and third, the most important, the taste is not as good as the real ones: too hard and spicy , not smooth and gentle enough. On the other hand, The small bottle next to this bottle in the store is good and authentic, which tastes much better and the price is $114 before the taxes. read more

Total Wine & More - XO REMY Martin - Beer, Wine & Spirits Near Me - Henderson, Nevada

This store has almost everything one needs or wants. Excellent knowledgeable staff always there to guide you with recommendations. Never been steered wrong and through their guidance have discovered some truly hidden gems. And, they often offer really nice tastings. Top notch!!! read more

I went to this location of Total Wine with a friend and I was so pleasantly surprised! The staff was amazing. Very friendly and offered to help us, but when we politely declined and said we just wanted to browse they gave us our space, which is not always my experience at other wine shops. There were plenty of team members around when we did have a question, and the store was really well maintained. Their selection of wine was really good, and we were able to pick up bottles from all over Europe and the U.S. for our holiday celebrations at good prices. I loved the descriptions and grabbed a few bottles based on those alone, which I found really helpful. I'll definitely be back to this location. Our cashier was great too, and was very friendly. read more

Total Wine & More - A few of the bottles I picked up this time. - Beer, Wine & Spirits Near Me - Henderson, Nevada

Total wine is the best wine shop ever! Their staff is knowledgeable and so helpful! They have so many items to offer read more

This is a nice location. This selection is tremendous! They are very good prices on things you buy regularly and special treats. I had a question for the manager on when the Cowboy Bourbon from Garrison Brothers would be available and he was able to answer it off the top of his head, which was impressive. It was a quick trip in and out of the store, but I was very impressed with the cleanliness, selection, and helpfulness of the staff. I would recommend this location highly. read more

Total Wine & More - Cowboy Bourbon - Beer, Wine & Spirits Near Me - Henderson, Nevada

Been coming here for years. This store is gorgeous. They definitely have the best selection of liquor and beer. The staff is always outstanding with customer service. It's always a treat to come in and check out the seasonal beers and gift sets for the holidays. read more

Me and my girlfriend we're walking around total wine for a while. I grab some Stella Rosa black, a big bag of pretzels and some alcohol that was on sale. When I got to the front my girlfriend (which nobody knows who she is in that store) exited because she forgot her wallet at home and we have to drive all the way to North Las Vegas. She had already left the store and the woman told me that she cannot scan up none of my stuff unless my girlfriend showed her ID. However I just handed her mines. That's just weird that a company would send customers home if they don't have an ID. MIND YOU WE BOTH HAVE BEEN HERE A HANDFUL OF TIMES. She left because she knew she forgot her ID. If you guys do that with everyone you are clearly losing business. What if that was just my friend? What if we were done hanging out for the day? What if she decided that she did not want anything and we came separately? But anyways it was just weird. I'm from Los Angeles where you don't have to worry about that crap. Just because you see 2 people together. It doesn't mean they're together. Weird .... read more

This is a straight up adult playground! There are wines from several countries here. You have row after row of options to choose from at a variety of price points. Does it get better? YES! They have samples! I was able to try a new tequila based seltzer. It was very tasty!! They also had Brown Butter Bourbon but I passed on that. The staff here was very friendly and offered to help if I needed it. I was chatting with one employee about how big the place is and she said there have been people come and look for hours at all the wines. You definitely could get lost reading labels if you wanted to. The prices aren't bad at all. They do have specials and sales so make sure you download the app for updates and to earn points!! read more

I don't particularly buy a lot of alcohol but I've been coming into this store for the last few years whenever I need to buy a gift or something. Lately, I've been really getting into wine and have been coming in more often. Sure, the prices here may be a bit more than other stores in the area but I think a lot of that has to do with customer service. I've never once walked in where I didn't get greeted if there was someone by the door. I have also ALWAYS gotten help in the aisles. On the off chance I do tell them I need help, they help me. I've gotten some great recommendations this way. There's also always something to taste. I'm one of those curious people who likes to try EVERYTHING so being able to pop up to the table and try it all is great. I've gone to two of the wine classes now and let me tell you, it's worth the $20. They could charge more tbh (please don't though, lol). The classes have good info, a nice variety of product and a hearty snack display. Really just a nice touch. This store makes you feel cared for and I really appreciate it. read more

David was incredible and very knowledgeable in his liquors. It was interesting to learn about the process of making tequila. The connection between him and co workers was inspiring. We didn't find what we were looking for, but it was well worth the visit. read more

I love it here! It's a candy store for adults. Enter only if you dare... and make sure you have a bunch of money ready! I just finished bartending school and went wild! It was so worth it. My weak spot was in the cordials section, so much fun and so many things to choose from! Also so many flavors of smirnoff you probably couldn't find anywhere else. Have fun and safe drinking! read more

Total Wine & More - a wine rack in a kitchen - Beer, Wine & Spirits Near Me - Henderson, Nevada

TW&M in Henderson on Stephanie has the best customer service I've ever received! They went above and beyond in their service and professionalism. It was absolutely amazing and memorable! I came in looking for a few bottles of Cabernet and before I knew it, there was a sales person who saw I needed help and immediately came to assist me. They let me know there was a 20% off all Cabs and helped me sign into my app for the coupon. They were very patient with me, while I followed instructions on how to get all my info on the app accurately and explained how their 6 bottle program works. It was pretty refreshing to shop at a store where they actually cared about what you were buying and if you were getting a discount. I'd shop here every week if I could but unfortunately I live on the other side of town. But now that I know about this location-- I'll definitely be stopping in for the amazing service and selection. Thanks TW&M! You are a store that one can feel good about recommending. It's a 2 thumbs way way up for TW&M in Henderson! read more

The store makes me smile as I go into a clean and well organized shopping experience with an amazing variety of imported and local alcohol. From beer to the most delicious Bourbon Tipsy Cherries and rare finds like Canadian Ice Wine, this is the place to go when in Las Vegas. I highly recommend the Henderson location, never fails when finding the right items. I am not an expert but my palette finds all delights for exclusive occasions. read more

Very organized. Reps are there to help you out right away. Go to place for special occasions and holidays.

If there were negative number options, that's what I would select. Bought $60.00+ yesterday in two bottles of wine and one bottle of $32.00 Tequila. When attempting to open the Tequila last night at our party, the top totally broke off (came unglued) so just the insert was stuck and absolutely no way to remove the insert. I brought the bottle back next day and was so disappointed in the total (pun intended) lack of customer service. I went to customer service counter (they need to rename it, (No Customer Service), smiled at a rep. She didn't greet me, no smile, no how can I help? Her remark, "yes, what do you need?" I smiled and said I'd like to return this. She said, "oh he'll have to help you." Well, "he'll" was same, no greeting, no "sorry this happened, or sorry you had to waste your time and come back in." He looked at the broken top, asked, "what do you want to do?" I said, "well the party was last night, had to run out again to buy tequila so I'd like my money back." He didn't make eye contact, seemed so put out, took care of the transaction and counted out the money owed. Ha! Nothing else! No thank you or apology. I will share this total (another pun) disappointing lack of customer service far and wide and will never grace your establishment with my amazing presence again! You lose! read more

Walked into a Wine Tasting, Margarita & 'Bubble Bath' cocktail tasting. Love it! Fast & friendly people & cutesy gift ideas. $20 Wine & Food Sampling, call for July dates. I was picking up a bottle of wine & should have went back to grab the super nice cashier recommendation, 'Fire Brand Chardonnay.' She said that since I like KJ Chardonnay, I'd like it...ahh! Next time, cause now I'm craving it lol. Cheers. 6.12.18 Wish I got her name, but it was today Tuesday at around 11:30am. Excellent service. Birthday gift shopping, not a Proscecco expert & needed a drink lol. A young lady w/ brown hair guided me to a new & popular one. $9.99 Great! I asked if they had tastings. She said yes & served me all four, Marvel(?) Rose, Chardonnay, Red & a Vegas Knights one. Very helpful, even the cashier. On my way to the cashier, I found my girlfriend a bag & pink high heel wine stopper. All of which by happenstance matched & the card I got elsewhere. Excellent additions to a nice liquor oriented birthday gift. See pic. Perfect way to put a smile on a ladies face. read more

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