I had a terrible experience at this place and if I could, I would give it a zero-star rating. I…read morebrought in some stylish, clean (freshly washed clothes) to sell or exchange, but after waiting over three hours, the staff refused because of a "strong food odor." -the clothes had no sent what so ever. - They claimed the clothes weren't really cleaned, and I always feel unfairly treated and scrutinized as a Black woman at this establishment. I have friends of color who have had the same experiences and been given similar excuses by the staff, so I'm not surprised by this revelation

I can give this business NOT ONE STAR. SEE THE BOTTOM PLEASE. I HAD TO GIVE IF ONE STAR TO POST…read moreAD. It is absolutely not as advertised on the website. The website is under a business umbrella and has 4 different business that are listed. Plato's closet at 2902 Ryan Street, Lake Charles, LA 700601 is the location I am addressing. They were dishonest, said some humiliating remarks, and profiled you by age and only the beginning. The stock was horrible and very worn looking even though the website says "gently used". That would be funny if not so untrue. The clothing was faded, shrunken and VERY used looking. A complete tour of the store was done. I spend weeks going through clothing, shoes, jewelry, and scarves. ALL were neatly done. We went to the store and was turned away because our items were in plastic bags. I did not know that. I was told they would have to be in tubs or bags to be recycled. So I said I had 2 pairs of boots in my car in their boxes and asked if I could leave them. I did. I was texted about 2 hours later. Here's the kicker. I had seen a faded yellow t-shirt on display in the window. I bought that and took to the counter. I have names and texts still until now. I bought this old faded looking yellow t-shirt for $8.00. What did I get in return for the 2 expensive pair of boots. I got $4. and some change. I was SHOCKED. The young lady was stone faced. So I went home and redid all of my clothes and put them neatly in tubs that I have. I had 2 paper handle bags with scarves, shoes, a couple of hats and a few miscellaneous items. I have pictures of ALL. The jewelry was all done in separate jewelry type plastic bags and then into a larger Ziploc and all sealed, plus were all lableled on the outside of the Ziplocks. I put 3 layers of tissue paper on the top of each tub before I left them. I also told them if they would rather I break up the amount of items I had and leave them at different times I would so the amount would be less to go through. I was told no, it's fine and left them. Please view the pictures I will attach. Obviously they were mostly undisturbed. One tub had a tear in the top tissue paper and one was gone through to some extent. The final tally after going back when texted I received $42.71 cents. I WAS BEYOND SHOCKED. My clothes never see the inside of a dryer. They are hung to dry and then put in a fluff cycle. I only dry sheets, bedding and towels. SO I ASK YOU DID MY CLOTHES LOOK GENTLY WORN? Absolutely and some were EXACTLY NEW, NEVER WORN. I repeat new and never worn, never dried, were not faded and shrunken. I had been PROFILED because you are made to SCAN you DRIVER'S LICENSE THROUGH A DEVICE BEFORE LEAVING ANYTHING. They texted me in about 2 hours again and I went back to find out the huge amount of money she begrudgingly gave out. I turned around and asked the person with me "Do you believe that". "I can not believe it". I WAS MORE THAN SHOCKED. They just shook their head and said "Let's get out of here". All the tubs were taken back out and put in our truck and we left with all of that MONEY. Another kicker here. All the young lady said was "Some of the men's shirts were kind of older." Let me give you an example of where I buy some of my clothes. I am a very small person. MAURICE'S, CATO, AMERICAN EAGLE, BUCKLE, LIFE IS GOOD, MARSHALL'S, DILLARD'S , KOHL'S PLUS MOSTLY FROM BOUTIQUES FROM DOWNTOWN AREAS WHEN WE TRAVEL. CHEAP? NO SO NOW I WILL ATTACH PICTURES. PICTURES SPEAK LOUDER THAN WORDS. ALL ITEM LISTED ON WEBSITE ACCEPTABLE. SOCIAL MEDIA IS ALSO VERY USEFUL. NO STARS