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Western Alliance Bank

4.2 (5 reviews)
Closed • 9:00 am - 5:00 pm

Services - Western Alliance Bank

Personal banking

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Banc of California

Banc of California

(12 reviews)

I was a customer of Banc of California for nearly a decade, although I closed my accounts about…read morethree years ago. Recently, I found myself in a difficult legal situation and urgently needed copies of bank statements dating back to 2021. I was absolutely blown away by the level of service I received at this branch, especially from Jonathan Hernandez. He went far above and beyond to help me recover statements from accounts that had been closed for years. I didn't even have complete account numbers, yet somehow he patiently pieced everything together and tracked down all the documents I desperately needed. What impressed me most was the time and care he gave me, even though I'm no longer a current customer. Jonathan personally answered the phone when I called the branch directly, spent significant time helping me over the phone, and continued assisting me when I came in person. The entire branch has a genuinely friendly and welcoming atmosphere. This is the kind of customer service that used to be common years ago but is incredibly rare today. Finding people who truly care and take the time to help is such a refreshing experience. Thank you again to Jonathan and the whole team for your outstanding service.

I dislike going to the bank because there's always a long wait or the staff doesn't have a sense of…read moreurgency but that's not the case here. I literally will sit through traffic and drive past others just to come here. Every time I come here everyone is always so nice and efficient, props to the management team for doing such a superb job maintaining consistency. They all seem to love what they do and the positive energy makes a difference. Thank you for making banking easy. Keep it up!

Western Alliance Bank - banks - Updated May 2026

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