I love going to Nicklaus Children's urgent care, they keep everything clean and they take care of…read moremy children's health, on October 30 -31 my child got really sick and I take my daughter there on the 31 of October and she got seen right way, the nurses and the doctors where kind and sweet to my daughter and I went to another Nicklaus urgent care for my son and the same thing I love going to them.

Son excellent me encanta porque siempre te atienden rapido y un excellent servicio al cliente super…read moreamable, lo unico que me gustaria que abrieran mas temprano porque aveces se presentan las emergency y esperar hasta las 11 para llevar un niño esta como un poco complicado si es urgent care es para que este abierto mas temprano y en un horario mas asequible

Absolutely unprofessional staff. Liena was rude, condescending, and spoke over me. She tried…read morejustifying violating HIPAA laws in front of other parents and families waiting. Absolutely would not recommend this office as a result. The providers are very nice, which makes it a shame.

Very disappointed with office staff today. We checked in online, confirmed our arrival online, came…read more30 minutes before our appointment time just to check my son's wight and blood pressure for his medication refill. One hour later still waiting to be see and all I am getting from the office lady that they are busy. All patients after us have been seen and we are still waiting.

There was only one other person when I got here and it took 40 minutes to be walked in. They also…read moremake you check in on your phone and sign a bunch of things that is uncomfortable to do when you don't feel good. Was finally let in and they said it was going to be 10 minutes to get my results back. I waited a hour and a half to be seen by doctor. There wasn't a single nurse who passed by with updates or to make sure I was okay. They said 10 minutes and it was way longer than that. Customer service is horrible, everyone has an attitude. Will never come to this Jackson urgent care again. I've only had good experience with Baptist Urgent care.

I love to come to this urgent care. The staff is efficient, and friendly. I highly recommend…read morethem. Everyone's very understanding, and caring. They're also quick. You won't be sitting there for two long waiting to be seen by the nurse, and Doctor.

Today, I went to Jackson Urgent Care at Country Walk for an X-ray following an injury that occurred…read morethe night before. I made a pre-arrival appointment for 9:30 a.m., and from the moment I walked in, the experience was exceptional. Chelsea at the front desk greeted me with a smile and was both friendly and professional. As a new patient, I was fully registered within just a couple of minutes. She even informed me of my copay before I was seen, processed my payment, provided a receipt, and explained what to expect next. Shortly afterward, Tiffany, the medical assistant, brought me back to the exam room. She was incredibly friendly, made me laugh, and immediately put me at ease. You can tell she genuinely cares about her patients. She efficiently took my vital signs and gathered information about my injury. Abi, the nurse, also assisted during my visit. She was bubbly, kind, and welcoming, adding to the positive atmosphere. Dr. Louis came in promptly after Tiffany finished. He was calm, professional, caring, and had an excellent bedside manner. After evaluating my injury, he ordered the necessary X-rays. Jonathan, the X-ray technologist, arrived right away. He was courteous, knowledgeable, and efficient. He completed my X-rays quickly while explaining the process and what the remainder of my visit would look like. The communication and teamwork among this entire staff were outstanding. Everyone worked together seamlessly, and I felt informed and cared for every step of the way. My X-rays were read quickly, my discharge instructions were thoroughly explained, and I was provided with the equipment needed to help immobilize my injury. From check-in to discharge, I was in and out in less than 45 minutes. I would gladly return to this location and highly recommend it to anyone needing urgent care services. This team deserves a 10 out of 10 for professionalism, efficiency, communication, and patient care. Thank you, Chelsea, Tiffany, Abi, Jonathan, and Dr. Louis, for providing such exceptional care and demonstrating what great teamwork looks like!

I was very disappointed with my experience at Jackson. I was experiencing persistent symptoms and…read morewas later called and told that my test results were negative. I explained to the nurse that I was still having symptoms, that I knew something was not right with my body, and asked whether I could speak with the doctor or receive a referral to a urologist. Her response was simply that they don't do that there and that I needed to follow up with my primary care physician. The way the conversation was handled felt extremely dismissive and rude, particularly considering that I was still experiencing symptoms and was asking for help figuring out what to do next. My symptoms continued and eventually became painful enough that I went to the emergency room, where I was diagnosed, treated and prescribed antibiotics. I understand that tests can initially come back negative and that diagnoses can change as symptoms develop. My issue is with how my concerns were handled when I specifically said something still felt wrong and asked for further guidance. I did not feel heard or cared for. Unfortunately, based on this experience, I would not return to this location.

My son needed to have an ultrasound done here and it was a smooth and pleasant experience. Check in…read morewas quick, the staff was very professional and the ultrasound tech made my son feel comfortable that I didn't even need to hold his hand! 10/10 Service. P.S parking is a bit of a hassle because of the way the plaza is set up

Was out of town and my son had a minor accident on a bike playing with this cousins…read more Came here and from the beginning, everyone was kind and treated us great. They seemed pretty busy but are doing the best they can getting everyone seen as quickly as possible. Asked many questions and have taken great care of my son. Also, very clean hospital !

Everytime I come here I am glad I come. They're always courteous and friendly. I appreciate the…read moreself serve medicine dispenser they have onsite which is a plus.

I drive here from Homestead, that's how much I love this place. Quick, thorough and clean. I've…read morenever had an issue and never waited more than 10 minutes in the waiting room.

Highly recommend this express care clinic. We were seen and cared for immediately, including X-rays…read moreand evaluation within 1 hour. I would like to give special thanks to Leon who was very kind, thoughtful and a fantastic healthcare provider. There were 3 patients who walked in at 8 pm- one hour before closing and he provided excellent care to all of us. Highly recommend

DON'T USE IF YOU HAVE TRICARE. They will tell you they accept Tricare, BUT they are out of network…read more I had gone to two different urgent cares prior to this one and those urgent cares advised me they didn't accept tricare. I finally found this baptist outpatient services and ask the lady at the front if they accepted tricare and they said yes. They evaluated me and that was the end of it... so I thought. 4 months later they sent me a bill for the service they provided 4 months prior that my insurance didn't cover. I called my insurance and they had advised me even though my urgent care visits are covered 100% this urgent care was actually out of network and that's why they only covered a portioned of it. They will lie just to get your money. Very unprofessional and deceitfully!!

i wanted to share about my experience with Campbell Drive Urgent Care. I've been to CDUC in many…read moreoccasions. I have never had nothing but kind words for the Dr.'s - they have always been attentive and provided great care. My experience with the office staff has also always been adequate. HOWEVER, there seems to have been a shift at the front desk. When I called, the first thing I noticed was a bubbly voice in the phone- not usually my experience at Dr. offices. Then, as i proceeded with my issue this young lady was not only friendly and accommodating, she was competent! DIANA!!! Thank you very much for mot only working with me, but for seeing it through to fruition! I appreciate you, Dr. Mittapalli and the care , concern and efforts that they had for my situation. let me be clear- again, I have never had a bad experience with anyone at the front desk! But Diana seemed to go above and beyond with an excellent attitude. Great Dr.s and a great team! I appreciate you all!! Thank you again!!! Amy Reed

i went in the beginning of this year because i was in horrible pain and they said i was fine then…read morethe next day i was in the ER and got diagnosed with type of diabetes which has no cure , thank you for saying everything was alright. DO Not come here just go to the ER.