If I could give no stars, I would. I am totally speechless. If it weren't for the 2 warm parents I met last season, I would not even glance at this place.
I wrote a review the first time and Yelp deleted it, although the business owner saved it...and I''m writing this second review because I'm absolutely tired of businesses committing murder and getting away with it.
TDI needs to at least try to conceal their nepotism. The special treatment and nepotism is abundant in this place. The lady who makes the rounds to ensure no one is wearing outdoor shoes, was harassing; She would get bored and would keep herself busy by always making sure to be around me and would linger at the door when she knew I was expected to come. I peacefully refused to put my shoes in their dirty/smelly shoe closet, and instead opted to keep my family shoes in our personal bag. The lady would go A-wall at seeing my shoes hanging in our bag, upset that I was "bypassing her in some way" and exchanged words with me that was totally inappropriate. Shortly after, I even walked in on her gossiping about me to the receptionist in front of the owner, Monika, who did nothing. The shoe woman even sent her daughter into the change-room a couple of times to see if I was there...which I was...!?!?!.
And the Owner, Monika, completely condones her staff's behaviour as she refused to acknowledge what I was saying and didn't even err-on-the-side-of-caution with an apology. She didn't even apologize and instead defiantly told me what I was saying was lies??? Well this liar has the pictures to prove it! And I believe the pictures happened deliberately! In fact, when I went to speak to the owner (I, the customer took the initiative to find out what was happening as I was paying for a service) and Monika saw me and rolled her eyes then turned and walked away?!?! To receive this treatment is crazy! I never even interacted with the Owner prior to asking her to retake my daughters photos as makeup was smeared all over their faces and the pictures should not have occurred with the kids looking like that. (to continue)...!?!?!?
My daughter's costume pictures are a joke! Even when I asked the extremely cold and uninviting Owner to retake the photos at the time of the photo shoot, the attitude and bitter coldness spewing from her was cringe-inducing. She was beyond rude and completely dismissive.
The facility is old, the carpet they force you to walk on is old, and in need of updating, the smell from stinky feet is overwhelming, and the lady making the rounds can become annoying if she takes notice of you. It's not okay, to have some people wear shoes, and others not just because they are coup-de-la. It's not okay, to make fun of, and gossip about your patrons in front of other unknowing patrons -and it just so happens that I walked-in on your employees gossiping about me -which I asked since when was it okay to do such a thing and she huffed-and-puffed and said added more insult to injury before puffing away!! And it's not okay to treat parents like the cash cows they are and to ignore their valid complaints, and act as though their experience appeared out of thin air, and are untrue! I was told to my face by the Owner that what I was saying was untrue!?????? Since when has the customer been wrong!!!!!!!??????
The only positive I can say about this situation is: at least the carpets look like they've been cleaned. That's the one obvious thing TDI cannot cover up..
I really, really, wanted to like TDI, and for a while I did, until I started to interact with the staff and saw the place for what it is, and I know others will too. Reviews speak for themselves.
This was the incredibly short version of my experience, and I've left out a lot simply because I don't have the time to relive the horrors experienced. This was my experience at TDI and I strongly doubt I will encounter another like this because my money is just as green as anyone else's.. but my fearlessness to speak out when something is wrong, shines brighter than the rest. TDI is unapologetic for what has happened, so let my honest review stand, instead of trying to get it removed.
And the instructor we had, Vicky was nice with the girls, but what exactly are the credentials of the staff??? Why charge so much for recreational programs??? In hindsight, I can see the gossip must have been crazy because at one point, the instructors were nice and approachable and so were the 'helpers' in the class, and when things started to go bad, I recall making a mental note to the sudden, detached change in behaviours?
It's sad because my girls love to dance and they obviously did not even consider them in all of this...things need to change, and I'm not supporting heartless businesses.
Sorry, not sorry. Let the truth stand. read more