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    Tornillos Baja

    4.0 (1 review)

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    Direct Tools Factory Outlet

    Direct Tools Factory Outlet

    4.2(5 reviews)
    1.1 km

    Awesome customer service from the moment you walk into the store. Even though they had some…read morecustomers also needing assistance, we were asked if we had questions. I forget the name of who helped us but it was the buff islander guy who works part time. He was very knowledgeable and informed us of the sales and explained that this store carries blemishes from the factory that they are unable to sell in their normal stores because of their own standards. He showed us the difference with one tool being "too teal" for the Ryobi and now being sold as a "manufacturer blemish..." This store also sells "remanufactured tools as well. The original box is new and the ones outside the boxes are re-manufactured. There is an awesome selection and the Ryobi is for households and not so much for using for work. The remanufacturered still came with a warranty as well as the manufacturer blemish tools. Would highly recommend this store for your household needs, was cheaper than tools I hD waited to go on sale and a different a brand. Will definitely be back!

    I'm so glad I came here, customer service was on point, a guy name Mo helped me, he was very…read morehelpful, knowledgeable & honest. I'm not much of a tool guy or know much about them, hence I went there to buy my wife a power drill because she's the handy one in the house not me, yeah I know what kind of man are you Andy? Well I'm a good man that does yard work & cooks but I ain't building shit, that's why I buy her power drills, I know that sounds kind of weird & funny but hey it works for us. I went there on a Sunday not knowing what to get or was looking for I know I looked more lost than Stevie Wonder in a dark room, Mo must of noticed & came over to help me. I'm glad he did, he helped me pick a great drill for my wife & a few items for me to do my yard work, the guy was really helpful & cool. This place has very affordable items & good brands, my tool spot now. Thanks Direct Tool Factory & Mo, see you guys soon when my wife needs another power tool :)

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    Direct Tools Factory Outlet
    Direct Tools Factory Outlet
    Direct Tools Factory Outlet

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    The Home Depot

    The Home Depot

    3.1(109 reviews)
    7.7 km•Palm City
    •$$

    This was a few years ago. I bought a Whirlpool Fridge that wasn't getting cold. It was under…read morewarranty so I called the manufacturer. The person they sent to "fix it" said it felt cold to him but didn't measure the temp. It wasn't refrigerator cold. It wasn't safe for food. He also showed me there were no parts for this anywhere around for months and I'd have to wait. I went back to the Home Depot where I had bought it. The store manager said that was crap, and showed me another fridge. Not only did he have it delivered same day, but they took back the other one and because the new one cost a little less, I got money back. This Home Depot really came to my rescue. More recently I ran up to the door as they were closing. They shouldn't have but they let me in to make a quick purchase of a portable A/C and that worked really well in our favor. It might be a slightly smaller Home Depot, but they're decent caring people here!

    I placed an online order at Home Depot today because I'm still recovering from a work injury and…read morehave trouble walking for long periods. I ordered online one 2x4x8 and six 2x1x8s for convenience. When I arrived for pickup, no one was at the online order desk. A friendly lady called out that someone would be with me shortly. It didn't take too long, but after I showed my order, they told me I'd have to wait another 10-15 minutes because my lumber was still in the back and the person bringing it up was helping another customer. I understood, things get busy. Once they brought everything out, I quickly counted the pieces, and rolled it out to my vehicle. While trying to load the 8-foot boards, I noticed one of the 2x1x8s had a huge chunk missing where a knot had fallen out. My injury was already bothering me, but I grabbed the bad piece and went back inside. The same pleasant lady helped me again. She said someone would get me a replacement. I mentioned that the rest of the wood was sticking out of my truck and wasn't secured, and she reassured me she'd bring the new piece out. After a few more minutes, I met her halfway in the parking lot, got the replacement, loaded it up, and headed home. When I got home and started sorting through everything, I realized the problem was bigger than just the one bad board. Whoever pulled my order had given me some of the dirtiest, most damaged, and least straight 2x1x8s they had. That explained the obvious defective piece. The 2x4x8 wasn't much better, it looked like it had been pulled from the bottom of a stack and was dirty with strap marks and damage. Literally looks like they gave me shit wood on purpose. I was really disappointed. I normally go in and pick out my own lumber so I can choose decent pieces, but I trusted them to handle it for me this one time. I won't be doing any more online lumber orders cuz they clearly don't care what they pull. The only good part of the whole experience was the courteous lady who helped me from start to finish. Now I'm stuck using this trashy wood for my project.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Tornillos Baja - hardware - Updated September 2026

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