Family A/C & Heating in Naples is well named. While an effective and superlative company-it also…read moreapproaches its customers as part of their family. And RICKY EXAVIER is a perfect example of this: Smart, personable, highly professional and willing to go that extra mile to help. Every single person at Family exhibits this same array of exceptional qualities -and Ricky shines among them. Ask for Ricky! You will not be disappointed

I have been a loyal customer of Family AC since 2005 and have always been impressed by the…read moretechnicians' professionalism. However, I am writing to express my extreme disappointment regarding a maintenance visit on February 2nd. During the six-month maintenance inspection, the lead technician pressured me to have my system replaced, despite my repeated and clear refusal. When we moved to my father's house to change a special-order filter, the lead technician remained on his cell phone in the living room, while I had to personally carry my ladder to the second technician in the laundry room. After they left, I discovered that I now need to have a ceiling painted and a retainer ring reattached to the ceiling. April 25th, I went to change my three-month filter, I found the existing filter smashed into the unit. It took considerable effort to remove it without it tearing apart inside. Due to these issues, I must incur additional expenses to hire a different AC company to inspect my father's unit to ensure his $120 filter was not similarly mishandled. The quality of service during this visit was a major disappointment and not reflective of the standards I had come to expect from this company.

wow, whats an awesome job they did to my Mom's air duct system! team came on time and spent almost…read more6hrs. pics before and after were like night and day! i would give them 10 stars! strongly recommend. agree with most of the reviews. thanks Ductz!

All ducts were cleaned sanitized Air handler cleaned…read moreSealed in air flowsanitzed Dryer lint cleaned out that had compacted along w the venting outside. Jorge ariel guillermo were great Very respectful and cleaned up any residue

Called them on a Friday to do a diagnostic on my RV AC. They set up an appointment for Monday…read more Called me Monday to tell they don't do RV's. I tried to inform them this is a basic HVAC system. So I lost 4 days in getting it fixed. At the very least they could have come out and did a diagnostic. Do not recommend for RV AC diagnostic. Fairly simple job. See pic.

Woke up this morning with no AC (not a good thing in Florida). Called Certified and spoke to a very…read morecompetent and pleasant receptionist. She assessed the situation and put us on the schedule for today. The technician , Jacob, arrived promptly and did a thorough inspection of our unit. He was able to locate the issue. Explained everything to us and discussed the options. We scheduled the repair as soon as the part comes on. Jacob was polite and very knowledgeable .

I am BEYOND impressed!! We were very fortunate to be referred to Grande Aire by Tristan Perez. The…read moreentire process has been nothing but seamless and the communication has been very clear. We had the pleasure of working with Werner, who gave us options for an AC repair or replacement. From there we met Sam who visited our home and gave us options for a replacement. He provided much needed information and helped us feel at ease with our decision. Today we met Luis and Angel who replaced our AC. They are very kind, considerate, professional, and informative. I feel at peace knowing we are working with a company like Grande Aire. I HIGHLY recommend them to anyone who enjoys excellent customer service, excellent labor, excellent communication, and fair prices.

Lukas.c receives a 5* ( 10 ) on time. Knowledgeable and informative about the job he was doing for…read moreus. His people stills top notch. As always a pleasure to have such a great company be apart of our home needs!! Thank you

May 25, 2025: Do you want a polite, reliable, honest team…read morewith quality workmanship, fair and timely service? This company is who you want! Their expertise and service is beyond any other company in the Bonita Springs and Naples area. I have been relying on John and his team for more than 10 years and he NEVER disappoints. Call AC Emergency 911 if you want honest service and quality work....for both your AC and your heating needs. Jan B.... Naples around the Airport Rd and Vanderbilt Rd area.

John and his crew are the BEST in the area. I've used AC Emergency for all of my AC/heat needs…read moresince I moved to the area 10 years ago. Today, due to all of the power surges after hurricane Milton, my air conditioning stopped working. I called john at 12:49 and my air was restored by 1:21! ...and on a Sunday... AMAZING! Thank you, John, for being so friendly, reliable and affordable!

Mike came out as promised and checked all systems. Air conditioning is running much better!read more

Today, I was pleasantly surprised with my Yelp recommendation for Halo Air and Home Services owner…read moreoperator who was with his son very pleasant, knowledgeable, HONEST with more than fair pricing. I had a problem with pool heater he found many problems with the heater only 4 years old. The unit had a leak had to be recharged spent 2 hours. He also found issue with the pump filter. My pool guy informed me yesterday he couldn't get lid off pump for months (caused heating problems) to change filter. Mike from Halo got the lid off no charge and was able to determine the problem. He contacted the heater manufacturer, the unit receiving a new compressor covered under my warranty. All we need is to pay a fair install fee. It was so nice to meet someone who is an honest business repair person not ripping off older folks. I never used Yelp b4 yesterday I will again!

I called Josh with a problem I thought I had. He was very kind and was…read moreable to solve my problem. The best part he was honest and never suggested that I make an appointment!

Enchanted Air responded quickly to my issue. I was so impressed, I signed up for the maint…read more package. My first visit they fixed my heater, which hasn't worked correctly since it was installed 4 years ago. Very satisfied.

My AC wasn't working yesterday so I called Certified and they said they would send a tech as soon…read moreas someone was available. I was so pleased that Jesse arrived at my home about an hour after I made my call. this was the hottest day we've had so far and it was a Sunday. The response time was excellent! Jesse looked at the AC unit and immediately knew what was wrong. he had the part on his truck and immediately began installing it. he worked very diligently to get the part installed and get my AC running smoothly. I was extremely pleased with not only his technical expertise, but also his professionalism, his diligence , and his pleasant demeanor. He reminded me that my contract was up for renewal and by renewing, I was able to save money on the part and the service call. Thank you Jesse and thank you, Certified!! Karen from Naples

They have gone down hill on customer service. Waited 3 months for an appointment for qtrly…read moremaintenance and they no showed. Then when I called they couldn't come for 3 weeks! Wait what? Why not tomorrow if I waited three months for you to come I shouldn't have to wait another 3 weeks! These appts should be priority!

Oscars and Paul has been servicing our home for over 10 years. We recently put our house on the…read morevacation rental market and when things go wrong and they do, Oscar gets his team out to our house quickly, they do a great job and he is always fair with his pricing. We just got a five star review BECAUSE of Oscar and his team. For us, Oscar has installed AC and a new bathroom as well as repaired everything from AC, hot water heaters, and anything plumbing related. Excellent company with excellent values and ethics.

Very professional, knowledgeable and courteous technicians. Along years receiving their services…read morenot a complaint or disappointment at all. Highly recommended!

A/C didn't work, called a couple companies on a Sunday, no one returned my call. Called Comfort…read moreCaddies on Monday morning and they could come in on Tuesday evening. Love the fact that they work till 7PM, because I didn't have to take off work. When Ian showed up he was friendly and professional, then he went to work. Easily figured out the problem and actually UNDER PRICED me. Was told the job would be around $280 on the phone and final bill came in at $215. Yes, I did sign up for a maintenance agreement (2 checks each year and one flushing). That was fine, because you really do need 2 checks a year. Lets see if the system continues to work and how things go if I have a problem, but as for now all went well. Hope you have the same experience!

We would highly recommend Comfort Caddies. We received a reminder from them that we were due for…read more our maintenance check up on our air conditioners according to our service agreement. We were able to schedule an appointment within 2 weeks with a very nice office worker. A friendly HVAC professional named Mitch came and performed the service always letting us know what he was doing and kept us updated. We will request Mitch to service our air conditioners in the future. Good job, Mitch.