They are incompetent when it comes to working with kegs. They wanted to charge, on top of the standard charge, $1,000 just to serve from kegs rather than pouring from liquor bottles because "it is more difficult". In hindsight, I realize this was just to deter us from using kegs, as they were unfamiliar.
The kegs arrived at the venue about 6 hours before they were served by Top Shelf. Admittedly, not ideal but well early enough. They were cooled to 33-34 degrees and I personally set them up with a regulator at about 8psi. I tested all taps and poured several foam-free beers before they showed up.
When they showed up, they poured ice into my kegerator, ignoring the temperature gauge I have installed in it, and cranked the pressure to over 30psi. Then, they approached several people, who did a great job of insulating me from this disaster, and told them they "would do their best but if a keg hasn't been sitting still for over 48 hours, it will be much to foamy". This used my entire bottle of CO2 in one evening and wasted a lot of good, expensive, beer as foam.
They seemed professional and weren't unpleasant to work with, but make sure you don't use them if you're serving beer (in a keg) at your event. read more