While my first experience over the phone was pleasant, that would be the last good thing that I can say. The driver arrived early (I do have to say that the driver was always pleasant, professional and understanding), but unfortunately our Veterinarian was delayed due to extended time at appointment before mine. Due to this delay we began to get call after call from the office about why it was taking so long. I would think a company that is offering transport of a large animal would know and understand that their customers are dealing with Very emotional times. I was in the middle of trying to get my horse settled so the Vet could proceed, needing my husband to help with the other horses, BUT he was TOO busy on the phone with Top Line, with them telling him that they were going to start charging us MORE money due to the extended time. This was NOT explained to us prior to booking their services. I could not believe that a company that claims to have compassion could be badgering us while we are in the middle of putting down a beloved animal. Our vet - who recommended this company - was appalled by these uncaring, unprofessional actions. All of this only added to the stress and heartache we were already going through. I do NOT recommend this company at all!!!!!! read more