My tips for dealing with this company: 1. Get quotes from other companies to make sure you are getting a fair price 2. Don't pay the full amount until they get the job done 3. Constantly follow up with them otherwise you will be forgotten about. Waited patiently 3 months for them to complete a job (got part of it done, made mistake of paying before it was done. My bad wont happen again) Also will not use in future. Did good when they got a job done. Don't also normally leave bad reviews but I gave them ample chance to fix this and didn't seem to really take me seriously. I had contractors come in at a lower price that would do compareable work. They tried to give me the song and dance that virtual no one does as good of work as they do, and I hate to break it to you but that simply is not true. You need to keep your prices competitive, especially in a market where people talk. The second time I used them ( first go around got an awesome deal on roof and gutters) they were asking 3,000 more than anyone else. I promptly told them that I decided that I am going to go with someone more affordable after getting better quotes and they came down "by using rebates", but still $600 more then my highest bidder saying that the other guys basically didn't know how to add up supplies and they were the only ones that could get it done in 2 days ( also not true). They promised to do the shed (never happened, should have been done then now they are telling me they can't because might be frozen to ground, had some beautiful days this week shed would not be frozen to ground, no call. I am now going to have to have my husband and step dad do it even though I feel I paid extra since it was in fact written the contract even though now they are saying they were doing me a favor). I contacted them this weekend simply asking when they were going to do this (3 months later) and basically was told to go lie by my dish. welp that was a mistake to tell your customer who has let you do not one but 2 roofs. Only giving 3 stars because I think they did a good job...when they did the job. Honestly, first don't use your personal cell phone as your work phone. I sent a text because I was not expecting an answer right away and you dont answer email well. I just needed to know when you could complete the job. Now you lost a customer because of poor customer service. Really too bad. read more
