I normally go to the branch in Canterbury and sometimes maidstone but when i couldnt get into either i booked into here. What a mistake. From the moment i walked in i was given attitude and filthy looks from the receptionist (who i later found out to be the manager) and someone in a beauty smock who were certainly not discreet in talking about me and the other people in the reception. I was seated in a seat covered in hair and a dirty mirror and served awful coffee. then presented with two people doing my hair who quite frankly did everything i told them not to. I had to go back to my regular stylist in toni and guys canterbury who was even shocked at how bad my hair looked and asked if i had been a model for a trainee ?? I paid nearly top price. My hair was washed in cold water and the sink had dye stains all round it. The girl washing my hair just chatted to someone else the whole time and chewed gum. I know i should have said something in there but i couldnt get out there fast enough. I had a very important party to go to and i ended up having to put my hair up to try and make it look ok. After speaking to a few people i learned they all said they had bad experiences there and one of them said they are so use to it they sometimes phone you up after to see if you would like to complain????? I am waiting for them to call me.. I would like to give this place no rating but it wont allow me to do that. If i can give anyone one bit of advice its DO NOT use this salon. Go to their Canterbury or maidstone branches instead where i have never had a problem. AVOID AVOID AVOID read more

I went to Toni & Guy in Ashford after going to several other hairdressers and I found them to be friendly and professional. Ive had many disasters with cut and colours in the past but they put all my worries to bed, the colourist was very thorough and took me through everything step by step and the Stylist was so friendly and listened to everything I said and came up with lots of sugestions for my hair and my ability to do it at home. I thought Toni & Guy was going to be expensive and abit intimidating if Im honest but that was unfounded, firstly it was less than I normally pay and the staff were so friendly and welcoming. I would and have recommended this salon to all of my friends. I left feeling confident and that it was money very well spent. read more

I had my hair done here a few weeks ago. What an awful experience. A wonky cut and a colour that looks like a tiger. been to another hairdresser who was shocked at how bad it was and got to wait till it grows so they can sort it out. she said they get loads of people from there in to correct it. Loads of my friends have been in here all say its far from the best but apparently if you complain to the manager you get your hair done for free or done agian by someone else so worth a try if u wanna risk it. i wouldnt bother tho. deffo not worth the risk. read more

Had my hair done the other day. Really disappointed as the staff were not professional at all. Parts of my hair were not touched when cutting and the coffee was like dishwater, so I asked for water, and it was dirty, warm tap water. The staff were loud, talkative and very unprofessional. Loud repulsive laughter coming mainly from one lady with a very loud voice. Felt like I was in a nightmare and needed to get out ASAP! The service doesn't reflect the prices you pay! I most certainly will NOT be returning. read more