I recently bought a quilted jacket in their sale to replace an 11-year old one that had a small hole in the front. The staff member on the till very kindly offered to patch the old jacket. It transpired that he had purchased the patches personally and offered this as a complimentary service.
I was bowled over by this example of amazing service and only sorry that I failed to make a note of his name.
Very many thanks, and I will be back! read more