my air central air stopped working after hours. I called the main line and got the phone number for…read morethe servicemen on-call. he stated he was on another call, and I would be after 9pm before he got to me. I told him it was too late for both of us and he asked me to call in the morning to get service. I called they stated someone would be there before 10am, that the servicemen were helping with a water heater. I explained that I had an appointment in Yankton as I'm disabled, I rely on other means of transportation (elderly bus), and the service man that called me said he was running late and wouldn't be there in time, to call in when I was on my way home. I did call when I was on my way home and the lady that answered said she would tell Mason the on-call service man, I got a call back from very rude person that told me " mason dose not handle the appointments and that you had your chance this morning you didn't leave your house unlocked and the soonest we can get to you now is tomorrow." As you can imagine this made me very mad and I yelled at him, told him my house was unlocked and I was following what the on-call tech asked me to do. he told me I wasn't a nice person, I said No not at the moment I'm tired. I haven't slept because of the heat in my house, and he hung up on me, then called me back and said they were going to refund my service contract fees and not service my equipment again. VERY POOR CUSTOMER CARE! LACK OF COMMUNICATION!! AND SHOTTY SERVICE!!!!

From the owner: Your Trustworthy Company Since 1948…read more In operation since 1948, Kaiser Heating & Cooling offers the finest heating, air-conditioning, and air quality services in the Yankton SD area. Our extensive residential and commercial HVAC background allows us to identify the heating and air conditioning solutions that stand out from the rest. We insist that the products we install in our customer's homes and businesses offer the same performance and value we expect ourselves.Residential & Commercial Sales and Service Available: * Geothermal * Heating & Cooling * Equipment Retrofit & Replacement * Air Quality Products * Control Systems * Professional Installers * Central Vacuum Systems * On-site Fabrication Shop * In-Floor Heat * Radiant Heat * Corn & Pellet Stoves * Shop Heaters * Gas & Wood Fireplaces * Service All Makes & Models * Emergency Service * Financing Packages