Recently, I had a beautiful wedding in Des Moines. We used Toad Valley Golf Course as our venue for the reception. During the wedding there were a few hiccups, but the reception overall went pretty well. Unfortunately, after we left the venue and when we got back from our honeymoon we started realizing all the problems that occurred during our wedding. First, my grandmother made homemade mints and I made a special trip to the venue to make sure the manager could place these mints out during the h'ors d'oeuvres hour but they were never placed out. Also, no one called me to tell me what were done with them so it was a complete waste of time for my grandmother and myself. Second, my guests were moved last minute from a spacious building for h'ors d'oeuvres to a crammed lobby area which quickly became uncomfortable. Third, we were never offered left overs from the cake or the food which was ridiculous because we paid for all of it. Lastly, the most important thing is that we are MISSING GIFTS from our reception. My mother's gift along with 3 other gifts have disappeared and the manager keeps dodging my calls about the matter. I finally reached her via text message of all things. We have still yet to receive any sympahty from the golf course regarding any of these matters. Also, I was told I would receive a call about the matter this morning but received a call in the afternoon stating that they feel bad so they will be giving us a small amount of money to try to make up for it, but again there was no sympathy from the manager and they took no responsibility for their lack of keeping an eye on our presents. I even tried contacting the owner and he did not call me back either. It's just been one unprofessional thing after another. Please DO NOT choose Toad Valley for your venue to golf or for your wedding and tell your friends that if they do they could deal with thieves and the most unprofessional business in Des Moines. It's just terrible that someone could steal presents and even worse that the company has taken no responsibility about the issue. I hope that no one else has this happen to them because it's just unnecessary stress after what was supposed to be the best day of our lives:(
*** Update***
I got a call on 6/11 (two weeks after my wedding) from Allison saying the bride from 5/29 had our presents. I was in disbelief because Allison told us she tore everything down Sun after our wedding and looked for our presents. It was just another deceitful comment to try to cover her mistakes. Yes, I am glad we got our presents back but it was not due to any help from Toad Valley but merely a good citizen willing to return our gifts. Also, Allison bluntly asked me to take down my post because she is "not a thief" but I never called her one. I implied we thought someone from her facility took the gifts since they had been gone for so long. Anyone would feel the same way. In the end, I stand by my previous post. Do not use Toad Valley for any reason. Also, read the other brides post. I'm not the only one who had issues at my wedding.
** Also, just like the other bride we have yet to receive our compensation as promised. I think the leas they can do is refund us the $100 for all the stress, lies and trouble they caused as well as the gift we are still missing (a reallly nice knife from our family friend worth $50).** read more
