BAM! That was the sound of my rear brakes going out on my way home from work recently. After nearly…read morehaving a heart attack, I made it home without issue, but then immediately wondered, "Where in the heck can I take my car for service around here?" I'm not orginally from this area, so I needed somewhere dependable but not wallet-busting (like we all do). Dreading and fearing I'd have to take it to a dealership, Meineke, Pep Boys or some other type of place, I eventually found A&M Auto on-line and called them with my fingers crossed. Could I bring my car in the same day? Yes. Could it be fixed the same day? Probably, which turned into a Yes. Could I get a ride to/from home? Yes. Did they kill me with excess cost or recommendations for 'additional' services? No. Would I take my car back here? Absolutely! Whew.

When I discovered this place I hit the jackpot. Good honest service at very decent prices…read more I brought my 80k mile 7 year old Altima in for an exhaust problem assuming it was out of warranty. The owner looked and found there was a recall. He sent me to the dealer which repaired the car at no cost. He didn't charge me for the diagnostic. I also had another issue which he fixed ion 5 minutes without charge.

Jen is great the owners son is a real piece of work. Needs to learn how to speak to people…read more Try trusting someone when I said your phone was not in my truck. Now you show up with your parents at my house unbelievable. I'm done with pro cat Al nitto

I always seek out family run establishments as I have found that they tend to value their customers…read moremore so than the corporate shops. There is an exception to every rule. First visit, front wiper arm needed to be replaced. She said they normally replace the wiper blade. As they were only 3 months old, I declined. She asked 2 more times to replace the wiper blade making me feel pressured. Red flag 1 Car went in for service. The report they provided said air filter status unknown. There are 4 screws that hold the cover in place. The manager told me they only check the air filter if they are quick release fasteners. Basically, if they aren't sure if they can charge you for the filter they won't take the time to unscrew the cover. Red Flag 2. Took car in for oil change and tire rotation. They told me the rear wiper wasn't working. Odd as it was working the day before in the rain. Since I have an extended service warranty, I had them check to see if it was covered. It was only if the motor was bad. They told me that they would have to trouble shoot it and I would be responsible for the cost. Unless it turned out to be the motor. I asked if they checked the fuse. Service writer didn't even look at me nor acknowledged my question. Why should they see if it's the fuse when they play dumb and get paid for trouble shooting. Checked the rear wiper when they brought the car out and it was working just fine. During this same visit I was told the rear links are going bad. Insurance would pay but because the insurance would only pay a certain amount for the links, I would owe more than $100. I asked about aftermarket parts. She said they were more than the dealership. I found them online for what the insurance would pay for. After the prior red flags, I wonder if the links are in need of replacement. 3rd and final Red Flag. I canceled the appointment to have them replaced. Had the trans fluid changed along with the brake fluid not too long ago. Now I'm wondering if they did it? It's sad that Pro-Cat feels they need to do business in this manor. How did they stayed in business 35 years??

Stay far away!!! Daughter went in to get a headlight issue looked at, and since they couldn't find…read moreit decided to do a full diagnostic on her car, showing estimates for maintenance services "needing to be done"- she declined, Lo and behold hours later all her brake system lights came on (1 thing on list- "Flush and fill brake fluid) she now has a broken brake line and no fluid, (note/ broken brake line NOT on the list)and when her coolant was rechecked a few hours after that (2nd thing on their list- Fill and Flush Coolant) it's chunky and gelatin like- as if someone put a different type of coolant in it! Guy on phone said it's a "coincidence "- hmm. Guess if they can't find the problem you come in for, they'll make one!! Update: WOW Mr. S you replied fast- #1: Just because you couldn't replicate the headlight issue, doesn't mean it's not a problem. #2- Nowhere did I mention her car being on a lift, so why are YOU denying it was when I never claimed it was?? #3- If you couldn't find the issue she brought it in for, WHY do all these recommendations and give her a whole list of things she "needed" to get done... she didn't ask you to!

I bring several vehicles for regular service and tires when needed…read more I recently purchased a used vehicle and brought it in for service. I requested: Oil and filter change- not performed- not charged Front and rear differential oil change,- not performed and charged Transmission fluid and filter change- they told me they flushed the transmission added new fluid and a $40 additive I didn't request,the filter was not changed and the fluid appeared to be in the same condition when I dropped it off. I requested the transfer case oil to be changed, it was not performed and not charged for. I requested the cooling system be flushed and new anti freeze added. I asked if the anti freeze was new and they said yes, it was the same dirty condition before I arrived. They tried to sell me a water pump which is not leaking They told me I needed a power steering pump which is not leaking. After all this I was charged over $800. It's safe to say they lost a loyal customer.

waste of my time and money! Had to fix it myself after getting it back from this place.read more

Serviced as requested. I needed a tuneup as well as a thorough checkup of my vehicle. I needed new…read morefront axels and I was quoted a fair price. The service was performed in a timely manner. Everyone was professional.

Bobby is a very trust worthy person. I had my veh towed to his shop last week and I thought for…read moresure it was my transmission. My car would not move. He looked at it and had it repaired the next day!!! It was my axle and he could of told me my transmission but he did not! Definitely recommend honest and affordable!!! Thank you so much TranzConnect!

I was highly recommended to Bobby the owner, by my mechanic for a trans problem I recently had…read morewith an 2014 Acura. I dropped it off to him to access the problem. He called me back within a few hours and instead of saying, we got to take this part and that apart he recommended that a fix that Acura already had as a service update for my model year and two years before and after, be done. It was a trans fluid change and software update that needed to be done. Bobby also gave me a copy of the update bulletin that Acura uses. Thanks Bob for steering me in the right direction instead of trying to con me in experimenting trying fix the problem himself.

There is nothing better in life than trusting someone. Art is amazing. I've sent a couple of…read morefriends to him and he has supported my 2 cars for many years. Smitty's is a solid choice.

The absolute most honest and lovely father and son I ever met in business…read more Brought them my daughters car after it died on the GSP, and my husbands work truck, both times I was completely blown away by their honesty and professionalism. Danny the father, even presenting me with bad news on my daughters car had an amazing sense of humor and spent his time trying to find us another vehicle. I wouldn't bring my cars anywhere else. Highly recommend!

Brakes were slowly going and my brake light had been on…read more Gave Rich's a call; they said I could bring the car in the next day! Dropped off the car, got a couple of update texts with digital photos during the day. They diagnosed the problem as a brake fluid leak. I didn't like the look of some other parts in the photos, so asked them to do the extra work. Picked up the car the next day; brakes were just as soft as when I brought it in!! I called and brought the car right back. Didn't have a ride home, ‍ but they were nice enough to offer me a ride home. Pretty disappointed as a first time customer. Will update when I finally get the car back.

I have been going to Rich's Automotive for over ten years, since moving to the area and needing…read moresome repairs. Jake is accommodating and the time lines are efficient. Most work is completed same day, and they respect your vehicle. While I don't think the prices are incredibly low, they are definitely reasonable and fair. These guys are unlike most other similar places in that they are honest. There are countless times that they could have charged me much more for a bigger job if they wanted to, and their diagnostic tools are top notch. I recommend Rich's to all family and friends.

I always get great service here, the mechanics are on point and do excellent work, they have fair…read moreprices too.

Absolutely dishonest - from coupons they post in church bulletins to this day - they don't honor -…read moreto the fake repairs - I just bought tires in December!!!! They advertise includes tire rotation and then charge $15 per tire. Totally dishonest - I bet they take this review down when they see it.