One star is about 5 stars too many for this place…read more I should have listened to my instincts when I first arrived here. The guy at the counter (store manager Mike Kearing) printed off my work order and told me to take it out into the shop (watch my step) and give it to the shop manager. Normally shops do not allow customers into the service area. Apparently the guy at the counter is too lazy to bring the work order into the shop. So I bring out the work order. The guy out there says "white letters in or out". I said out. He said "your husband must clean your tires". Really? Should that be any concern of his who cleans my tires? Over $87 to change 2 tires when the site I bought the tires from quotes $58 for them to do the job. The store manager (or owner, not sure which-the guy at the counter) claimed it took well over an hour to change tires that size (315/75R16), claimed they were a real pain (how would he know when he can't even get out of his chair to deliver a work order). Funny thing, just one week ago I had 2 rear tires plus my spare(so 3 tires) of the same size changed at Laplante tire in massena and it didn't even take 1/2 hour. Store manager couldn't find my keys when I left.....he had one of the young mechanics take me into the shop to find my keys". The 2 young mechanics (one of them was kind enough to tell me his positive experience with tires just like I bought) looked in the shop-no keys. They went back out and found my keys right on the store manager's desk right by his keyboard where he was sitting and couldn't find them. This place is a sad joke. So I was mad enough about just getting totally ripped off by this skeevy place, but it gets better. On the way home, my truck seemed to pop out of gear (it's an automatic) and every gear including reverse now acts like neutral. I had to get towed the rest of the way. My truck has never had transmission problems so it is quite the coincidence this happened before I even made it home from this sketchy garage. I'm assuming they knocked a wire or sensor loose, but who knows. So I have a truck sitting in my yard with new tires but now it won't go anywhere. I also have a much larger credit card charge than I should have had. STEER CLEAR OF POTSDAM TIRE! This place is creepy and a complete rip off. Update-I noticed yesterday this place also trashed one of my tires that would have been a perfectly good spare. What kind of "tire shop" can't break down a tire without trashing the bead? This place should be out of business.

Of the things I'll miss about the North Country, Mike and his team at Potsdam Tire will be one of…read morethem. Great customer service, affordable, and no issues with the work. Some highlights: * When I had to install a new clutch on my vehicle, an unexpected expense, they were very understanding on the challenges the high-cost job would place on my financial situation at the time. * When my wife moved to the area, they winterized her vehicle and did not charge because they said that the work they did was minimal. * They always break down multiple options when considering larger repairs and make their recommendation considering drivability and cost factors. It was always a pleasure going to for any type of service and I will miss bringing my car in to Mike and the crew.

Good service. I came in not sure what was wrong and they handled it without charging me a thing…read morebecause they kept themselves hon that they didn't do anything and the light went off.

Had a flat tire while visiting in the area. BOB had my tire fixed and me back on the road in no…read moretime at all, at a reasonable price, and with a pleasant and friendly attitude. Thank you so much. Highly recommend this business.

So, there's. 5 star review and I garuntee that's only because as soon as this guy came in they…read moreeither knew he was a pushover or that he had his mind made up already and didn't give a fuck about money. These are not cool guys, and they are incredibly rude and forceful. Avoid them at all costs! Only Potsdam tire and Monroe muffler I Potsdam will fuck u harder than these boys and the TOWING! They basically have a monopoly on towing in the area and don't NOT give a hoot about college kids or broke folks, in fact they are such vultures they tried charging 500 for less than a quarterile tow of Clarkson campus...it was outrageous and I refused to pay that, to this day I consider them rude and heartless dirty businessesmen. Go to NCOC for your car work and try to get a different tow the. Martin's. Cheers

Great experience...my daughter was getting ready to leave Potsdam for the summer (we live 3 hours…read moreaway) when her car made a terrible noise when pressing on the gas pedal. She called AAA and they towed her to Martins. I called to check on the repair needed and they said it was a small repair and would be ready in an hour. 10 minutes later they called to say there was another problem and didn't have the part - they had the part overnighted and fixed it on a Saturday( they could have told us we wld have to wait til Monday). The rate for labor and parts was very reasonable and I am glad she now has a neighborhood garage for the next 2 years she will be I'm Potsdam. Thank you Martins for not overcharging and out of town college student.

We have been taking four cars there for 12 years. Always…read morefast and timely. Never gouged us and we love the mechanics there. Thank you for being good!

After growing up in Potsdam and living all over the country since, I still come back to Monro for…read moreany and all services I need done. The guys are incredibly professional and knowledgeable, and I always feel like I'm getting honest advice. They genuinely care about what they do, and I always leave feeling like I got the best deal. Highly, highly recommend.

Great experience...my daughter was getting ready to leave Potsdam for the summer (we live 3 hours…read moreaway) when her car made a terrible noise when pressing on the gas pedal. She called AAA and they towed her to Martins. I called to check on the repair needed and they said it was a small repair and would be ready in an hour. 10 minutes later they called to say there was another problem and didn't have the part - they had the part overnighted and fixed it on a Saturday( they could have told us we wld have to wait til Monday). The rate for labor and parts was very reasonable and I am glad she now has a neighborhood garage for the next 2 years she will be I'm Potsdam. Thank you Martins for not overcharging and out of town college student.

Brought car in no heat... replaced radiator still no heat.... blew out heating core got heat…read more.. already fucked on radiator... pulled in a car pulled out sounds like truck... then charge $600 exhaust... crooked... what should have cost $48... over a thousand.... crooked respond if you think you didn't rip me off

Offered great tire options and better prices than the competitors. Very happy with my Michelin's,…read moreperfect tread for Adk winters!!

I took my Mercedes Benz convertible to Bill's after being told by several other shops that my…read moreproblem with my convertible top could not be fixed and to take it to the Benz dealer in Syracuse. Bill and his knowledgeable and talented staff were able to fix it without an issue! I highly recommend you bring all your vehicle needs to Bill's for service!

First time there and didn't know what to expect. Had a trailer brake controller installed. They…read moretook longer than expected but were sociable and polite which is always a huge plus for me. They were fair with the price and I would recommend them to anyone. They mentioned they are looking for a quality mechanic so if you know someone looking.

Highly over priced for a simple oil change The 4 wheels…read morewere low on air pressure so after waiting around for 30 Min. He charged $90.00

Very Fast and Reliable service. Have had Multiple Vehicle's looked at serviced and inspected here…read more They do a good job for Fair price