TJ Maxx is one of my favorite stores EVER. Wherever I am, whatever the city, I always go to TJ Maxx. When I lived in Seattle for 25 years, I was a regular at the Woodinville TJ Maxx and must have spent, oh, I don't know how many thousands of dollars there over the years. I got whole wardrobes there when I lost weight. And the Eugene, OR TJ Maxx? LOVE love love! I say this so you know that I'm a big fan of this store.
Usually.
Not this one here in Bellingham.
Oh, it's not because of the merchandise here. It's as great as in other TJ Maxx stores, and the lay-out of the store is also great and easily navigable. Good active wear department and excellent cosmetic/beauty department. Decent women's clothing section (other stores have a larger selection), small men's section, very good home section.
My gripes lie with the customer service at check-out. Two issues rankled me:
1. my two beauty products totalled $13.02. I had $13 in bills but no change. I noted this to the cashier, thinking she'd say ok, no worries, just pay the $13 and forget about the 2 pennies. (Whenever this has happened at other stores and I'm short a penny or two, I'm always told to forget about it. I should add that I always pay if forward and give stores a nickel when I owe a few cents, telling them to keep the extra pennies for whoever needs them). Not here! I had to use my credit card because I was two pennies short. A petty issue, I know, but still....
2. more bothersome was the issue with the mini-hair blower. There were three such mini-hair blowers for sale but none had a price tag on the box. So I brought one with me up to the cashier to inquire about the price, thinking it would be easy for the cashier to check on the price by plugging in the model number into her computer. (If it was under $10, I'd get it). The gal had an associate go check on the other models on the floor to get a price (even after I said none had a tag on them). I noted that another brand had a mini travel hair blower but it had a foldable handle and it cost $14.99. This was the only other mini hair blower there, and I assumed the associate would bring it to the cash and quote me this price. But oh no! The associate brought to the cash a full-size deluxe hair blower by the same brand that cost a LOT more! Why they wouldn't charge me the $14.99 equivalent for the other mini blower, I don't know. But wow, what a scam. I said no thank you.
I was not impressed by the lack of customer service by the cashiers and associates here, needless to say. And I know I'll not return to this particular TJ Maxx. read more