This is the outlet on Manners st and they need to learn what manners is. A good meal bit very disappointing service
Firstly the communication was bad as i tried to order as the person taking my order was Japanese. Now that is not uncommon and warranted as it's gives some authenticity to the restaurant but my drama was they had loud music on as well. So while i tried to order and ask questions i told the staff member that i couldn't hear her as the music was too loud so instead of turning it down she spoke louder. May i add i was the only customer in the place. Do i gave my order pointing at the menu items and sat down. My food arrived and the dish was the wrong one. No wonder as if i could hear her she obvious couldn't hear me and ignored me pointing out the dish in the menu. So while i ate she proceeded to spray and wipe down the counter and glass. I could smell the chemicals while i ate what was tasty food even though the wrong dish. After her wiping the counter down she got out a vacuum and started making more noise as i ate! No wonder i was alone at dinner time in this establishment. I had sake and shouted out to her and the cooks cheers in Japanese to show some respect for their culture and nothing was said in reply. No one asked how my food was or if i needed anything. Crazy! I didn't get one smile welcoming me to this place , she was stone cold as though i just asked her out on a date. I didn't finish eating and left my bottle of sake behind letting them know i wanted to speak to the owner or manager and was told he was not around. So i told them the issues they had and that it was the managers fault for not training them properly not theirs but i hoped they would take heed and show some empathy for their wage payer being the customer. I did get a sorry from one of the three staff who realised that i had a legitimate arguement. Even thought the food was ok i can't see many people going back here after an experience like this. The food display case was a great idea as you will see the photo but you have to get the order right!
Clean 8/10
Seating 35
Parking - none
Service 2/10
Food 7/10
Prices 7/10 read more