I have dealt with this company over the past two years and the customer service is Superb. They…read moreworked with me when I didn't think I had a chance to get a loan. Again, I thank you.

There was no hassle in obtaining my loan and great customer service. Highly recommend this location!read more

Did not accept the loan and get a notification that they accepted it for me. I have tried to reach…read moreout to them and I have gotten no response

I am so grateful to how helpful both ladies were at this location. But I would love to give the…read morebiggest shout out to Mrs. Sharika. She was very attentive, patience, and understanding. If only the world had more people like her this world would be an amazing place to live in. I feel welcome to come back in my time of need. Thank you ladies and have an amazing day

I've been a BoA customer off and on for a long time. There are a lot of banks that do some things…read morebetter but overall, BoA is a pretty solid bank. I was with Chase for the previous decade and decided to come back. So far, I've been to this location twice. The first time was to make a deposit (without a debit card) and the second was to close a savings account and open a second checking account. The first time, it was a Saturday morning and I figured with the drive through teller option, it wouldn't be that bad, I was completely wrong. There was a line almost out the door to see a teller. There was no one waiting to see any specialists and there was no one in line at the drive through banking. I stood in line for about an hour to make a deposit. They had four specialists sitting in their offices twiddling their thumbs and two tellers processing transactions. When I left the building, I noticed that every one of their drive through banking lanes had been converted to ATM's. What the hell is that about? To date, they're the only bank that I've seen that does that and it sucks. The second time I came to this location, I needed to open an account and for whatever reason they couldn't do it online and refused to do it over the phone, so I had to make an appointment. It was for a Saturday, again. The appointment was for 12pm and I figured I'd get a jump on it and showed up at 11am. I checked in and was seated. I was the only person in the office sitting and waiting on a specialist while four specialists sat in their offices doing nothing. It pretty much went like that until 12pm hit on the dot, then I was called. I get it, but just thought it was petty. I prefer the locations in Summerwood and Pasadena on Fairmont, this location, the Wallisville location, and even Baytown are a PITA to get into and out of.

worst location for customer service…read more only one teller working while 10 customers wait all other employees sitting at their desks looking at monitors patience is needed to come here

This was my loan choice for places to come in Houston…read more Sad to see that this business has now gone out of business. Over here in the urban sprawl, you will find some formerly great businesses that have closed up and shuttered and moved out, as well as some other stuff that clings to life and does just enough business to survive. It's important that you give them your business because so many have already packed up and gone. They will be missed.