I only give one star to leave a review.... I thought the slogan was "get your title back with title max" ... so misleading....
I went in 3/22/21 to take out a $2000 title loan. Everything went smoothly. I told Vickie that I would be back in 3-4 weeks to pay it off. She told me as long as I bring cash or a cashiers check I would get my title in hand that minute. I called today 4/12/21 to tell them I would be coming in to pay it off. Vickie then told me that she would have to locate my title and then call me back within 30 minutes. She never called back so I called the office again an hour later. Barbara told me that despite what I was told and nevermind what vickie said just an hour earlier our title was sent out 4/1/21 and it would be 2-3 days before we would be able to receive the title. I called again because at this point I'm concerned about the integrity of a business who tells their clients different things. At that point I was told it would be 3-6 weeks and I should take the paper work they give me and go to the DMV to file for a new title. I asked for the district manager to call me. Hunter, the district manager called me and told me it would be 4-6 weeks before we get our title in hand. I decided to call around and all the other title loan companies told me it is a 3-7 day turn around rate and they should have my title already. I thought the slogan is "get your title back with title max," I was assured that we would get our title back the day we paid it off when I took the loan out. I made it clear I would be back in 3-4 weeks to pay it off. I am trying to pay it off but I will not without receiving my property. I was told something completely different every time I spoke with someone today and by all means and purposes they are not holding up their contractural end, while I am trying to hold up mine. Corporate nor, the general manage, nor the district manager have been much help.
***** Buyer beware... if I had been told I wouldn't get my title the day I paid the loan off then I would have gone else where. Also, it would be nice if they could confirm how long it would be before I receive MY property. Apparently it will be that day, 2-3 days, 3-6 weeks, or 4-6 weeks. It just depends on who you talk to read more