I like this branch because it is convenient. Turnover is very high on staff. A notary is not always…read moreon the current staff. I have always been treated well though and a free lollipop always earns a star!

Love this branch! Im not sure about customer service at other locations but these ladies here in…read moreDaphne are lovely!

I have been with Navigator Credit Unions for years. They have and still do provide some of the best…read morecustomer service via phone or in person. What I loved about Navigator the most was the convenience and ease of being able to handle my banking needs via phone, such as checking my balance and making transfers between accounts when I needed to pay bills. Now that they have implement a new system "JOY" the system is every thing but that. Several times I have tried to check my balance and transfer fund between account to pay bills but "JOY" doesn't recognize my account number or SSN and then say it's transferring me to a customer service representative only to be told Navigator credit Union is closed. It's scary to be out of town, needing money transferred to your checking for use and not able to do it. I don't like being put in that position and if it keeps occurring Navigator and JOY will be history. If it's not broken don't try to fix it. Now It's broken...fix it. I have already started transferring money out of this bank to a new one, if something doesn't change with JOY then I will find ease of convenience somewhere else.

Snakepit/Fly-By-Night Credit Union!!!…read more I bought my wife's Lexus through Family Security in April of 2020. I have made every payment and even doubled up payments for a year. I never received a phone call, voicemail, or email until I was past 30 days due informing me I have not made a payment and it would be hitting my credit. I asked for my payoff and paid the SUV off so I don't have to deal with these incompetent people. Do yourself a favor and just look at their Yelp review score before opening an account.

I have done business with this bank for over ten years. I have always found them to helpful,…read morecaring, honest and worthy of my trust.

Mike Breland helped me out a lot as a substitute at another branch. I understand that he works at…read morethis branch.

Had a deal with the assistant managers.A couple of times seems like i'm bothering them.They're…read moremiserable.Pnc bank is right down the streeteP

I have been doing business with New Horizons Credit Union for many years now. I have recently had…read morethe pleasure of working with Karine Smith. I cannot say enough wonderful things about Mrs. Smith. She is always kind, courtagous, and eager to assist. I know I'm not the easiest person to deal with and she always goes out of her way to assisting me in regards with auto loans, mortgages, or equity loans. She is one of the reasons why I continue to do business with New Horizons. I will recommend you call her for all of your loan needs.

From the owner: We are a member-owned, not-for-profit financial cooperative, governed by a member-elected Board of…read moreDirectors. We lend to our neighbors with all lending decisions made locally. Your hard earned deposits are re-invested right here - on the Gulf Coast. We proudly serve Mobile, Baldwin, Washington, Clarke, Monroe, and Escambia counties in Alabama, and Escambia, Santa Rosa, and Okaloosa counties in Florida. We offer members a variety of financial services including surcharge-free world-wide ATM service through Allpoint and 24/7 Online and Mobile account access via NewHCU.org. New Horizons is federally insured by the NCUA and is an Equal Housing Lender, offering Solutions for the Real World.

Needed a loan quickly and the dealership partners with Lendmark. Jessica Randall, my loan…read moreconsultant, was thorough and helpful. She was able to process the majority of my paperwork virtually so when I arrived the following day I mainly just needed to sign documents. Jessica and the other lady in the office were both pleasant. I have not been with them long, but so far I am pleased with the experience.

I couldn't afford my car payment anymore so needless to say it got repossessed. However that's not…read moremy issue, when they auctioned off my 2013 Nissan sentra that was is in great condition on both motor and body, they basically gave it away because what I owe them from what was left over, its only a $100 different from what I had left on it and they have yet send me all the information about the auction so im not even sure they are being truthful