Whatever agency regulates or licenses this company in Virginia should review their transactions. We recently sold a rental house there; we live in CA so lots of phone & emails. 3 days before closing the tentative docs seemed OK and bottom line of what we expected to receive for sale was as expected (we knew there was to be another small change). After closing on July 30, 2018 we received our first email HUD-1 for signature but it showed our net was $1000 less than we expected. We reported the 'error' and over the next several days got a flurry of new docs to sign including a modified HUD-1. They had an imaginative solution that restored our $1000 - it involved us (and perhaps the buyers) resigning LOTS of docs including a new amendment to the sales contract. Have since learned the title has been successfully recorded at the court house but we won't be paid until the new docs are all returned. On the phone their personnel were polite but tended to talk about various documents like we used them everyday - and that we could instantly print, sign, scan, and email them back. We got so tired to signing & resigning docs that we lost track of what was what over the last 3 days. We just wanted it to be over. We don't own the house anymore but still hoping to get paid, 2 days since closing and counting . . . .
Edit: Got paid Aug 2 (3 days after closing/settlement). Wonder how this would have worked out if we'd blindly signed first HUD-1 (like the other 30+ docs we signed) and not reported Title One's error for a week or more - guessing with all the paperwork filed that we'd have lost that $1000.
For a better experience, use another title company or better yet use a lawyer - it worked for the other 10 houses we've bought/sold over the years. read more
