I had to use this company one time because the wholesaler I was buying the property from selected them as the closing agent. Weeks before the closing, this title company was provided with all my lender's requirements including the need to order a survey. Unfortunately, our closing processor named Trisha Alvarez was quite incompetent and consistently ignored all reminders from the lender regarding the survey so she failed to order the survey on time. The day of the closing, both lender and the buyer (myself) were ready to close but there was no survey and the deal fell through because of it.
Although the contract was not contingent on a loan, the reason we could not close was that Trisha and her team dropped the ball on the survey because everything else from the lender's side and my side was ready to go. Even though it was their negligence that caused the deal to fall through, they said I was in default of the contract and immediately released my escrow deposit to Real Estate Express Acquisitions, the wholesaler, without my consent.
I am a real estate investor and have completed a ton of closings and I have never had any title company forget to order the survey and be so unresponsive and negligent. My lender who has worked with even more said the same thing and as such they decided to blacklist Title Now and never work with them again. This is the worst closing agents I have ever worked with so stay away as there are plenty of good title companies out there for you to choose instead of having to deal with this incompetency. The owner Michael does not seem interested in making this right so I'm moving forward with court proceedings to get my money back. read more