My husband and I had an amazing experience at luckys! Emily and Margarita were so kind,…read moreknowledgeable and excellent to work with. We had a goal in mind...and luckys was able to make it a reality. Thank you for the great experience!! Anne

What if I can't pay my car loan? The most important thing…read moreyou can do for yourself is to make your payment on time and in full. In the unlikely event you will be late for a scheduled payment; it is extremely important that YOU contact your Lucky's Auto Credit office and let us know BEFORE the payment is due. You can call, email or stop in. We do understand that people sometimes experience financial setbacks. It is your loan. It is up to you to keep the lines of communication open so we can help you succeed! they do not care about your financial struggles. They wont defer payments. They want a letter from your employer saying you could not work your overtime. They will call and not leave messages and then say they have called a lot. They will then aske for current address where vehicle is located. The cost of the car is overpriced by 3x and the finance interest rate is absurd. 60k for a car that is not worth 1500.00 is wrong. and if you want to be bent over and violated then by all means purchase a car from them.

A good company when no one else will touch you,because of past credit problems. Kari thank you for…read morebeing the answer and not the problem. ]

I've been w/prestige for a while and haven't had any issues. They work with u when with unplanned…read morelife expectancy. I definitely recommend. Communication can be difficult do to texting team doesn't communicate w/customer service but besides that still good.

Ripped me off bigtime, go where they care about people. Not just money. Very poor customer…read moreservice. All they want is your money, they could care less if they rip you off.

Great customer service, good priced vehicles trustworthy people. Wouldn't hesitate to buy a…read morevehicle here.

My son purchased a F-150 from them 9 months ago. It was used, but with pretty low milage. They also…read moresold him an extended warranty. He's now at 60,000 miles and his check engine light came on. He took it in to them and they told him that one of the cylinders is having compression issues. Now, the warranty that they sold him is refusing to pay for the engine repair. Why sell WORTHLESS warranties? I was looking at buying a Ford... but maybe I'll look elsewhere. UPDATE: The staff in the service department kept pushing and got my son taken care of. I'm still not happy with the extended warrantee, and their refusal to cover piston rings, but Ford got him taken care of. The staff kept us informed, kept exploring other options, and got the job done. Thanks Guys!

- They're totally doing like froud - last oil change told…read moreme for replace and surface break pads and routers - Today I was come for oil change after 20 days and told me your break pads is broken and need routers surfaces and pads which was for me like shocked when I ask for service last month they are said this was rear now you need front - just for break pads and routers surface charge me $398 + $398 two time which is totally unfair - If you have appointment for oil change has to wait 2 hours and more just for oil change - this is my last visit to this dealership service - No more service here - Service agents are frauds too - No one work for Costomer service they are need your money - Service advisor Rami Jaya and Machinic Technician Lois doing all those fool - They're sim from worker to service advisors At fountain machine one bottle coca is $6.70

Well, I've got a lot to say, but to quickly summarize for those that dont want to read the whole…read morething: The buying process was pleasant and straightforward. There were no games, and we felt all the team members that we worked with were very genuine (Seth, Hal, Jim, Josh, and Leslie). In particular, we felt Hal went above and beyond for us. We highly recommend coming here. Post buying the vehicle, there were some complications, and the entire team did everything they could to make us comfortable and correct the situation as fast as possible (which they have done) Best experience we have had at a dealership ever. Detailed Version: We came in to buy a Dodge Durango from them, and were immedietly helped by Seth. After our test drive we knew we wanted it. We had a 2018 Civic to trade in, and they gave us an incredible trade in value. After working out the numbers with Seth and Jim for a little bit, we decided that we wanted to think about it over some dinner. Naturally, then did do everything they could to try and get us to stay (even offering to pay for our dinner ha). But we left off that Seth would call us 30 mins after they closed, which he did. We were able to come to an agreement, and Seth waited an additional hour at the dealership for us to get there and complete the deal. Upon arriving, Hal and Seth helped us with the closing docs and there were no games whatsoever. Hal even told us that they had gotten the monthly price down even more to accommodate our goal. Upon taking the car home, we thought to test out the 4wd feature briefly, and upon trying to switch back to AWD there was a large failure, causing us to not be able to go past 40 miles an hour and stuck in 4wd. I immedietly contacted Seth to inform him that we would be bringing the vehicle back first thing Monday morning, which we did. Having brought the car back to them, they took it into their shop, identified the problem, and informed us that not only would they be taking care of it, but they gave us back the car we traded in as a loaner car until the issue is resolved. Hal was with us pretty much all day making sure that we were kept up to date, and even at one point offered to drive us to our house himself. He went above and beyond to assist us. Also, Leslie, the person at the desk of the service department was extremely friendly and came in several times to explain everything that was going on. All in all, Markosian auto took a situation that could have been extremely messy and turned it into an opportunity to prove that they know how to take care of a customer. I highly recommend coming in here to buy a vehicle, and the next time we are in a market for one, we will be going to them first. I do however have some feedback for management. Upon reaching out to Markosian via facebook, we were told to "ask for Josh" when we got there. We did so, then were immediately informed that Josh is actually the Store manager and that we would be working with Seth. I just didnt like being told to ask for someone, then immediately being redirected elsewhere. I know there is no perfect way of doing things, but I feel it would be worthwhile to put some thought into figuring out a better system in order to provide a better customer service experience straight from the get go. Thank you again to everyone that helped us.

These people do not let you know all about there program and that the staff is mean and unfriendly…read moreunless your complaining and shaming you relentlessly. No professionalism at all. The GPS IS EXTREMELY DANGEROUS AND UNFORGIVABLE. 2 am on my way home from a graveyard shift and the car was shut off . On the most dangerous hill in Oneida county (the summit ). Also each time they shut it off it blew my battery and fuses and caused more repairs. The WARRANTY WHAT A JOKE they forget to inform you it is 100 deductible for each item they repair and they charge you for labor ,it is not included and that it may take a day or so to diagnose the problem then , they will get to it when they can . Even on your last resort DO NOT CHOOSE MARKOSIAN AUTO THEY ARE A RUDE INAPPROPRIATE DEGRADING NON HELPING ROTTEN PLACE TO GET A CAR . Don't do it , RUN RUN AWAY

We recently bought a used cargo van which we converted into a camper -- & now have returned home…read moreafter a month-long road trip of over 6,000 miles--without a lick of mechanical trouble. At the sale, Jordan gave us personalized service, even the "extra mile" after the sale was finalized. We are more than satisfied; we are delighted with Jordan's focus on caring for people, not just selling vehicles. He really lives up to the Ken Garff motto: "We hear you"

I bought a used truck from John Scott. He was a true gentleman, very professional and friendly.read more

Aside from seemingly to have nearly no bankers (anytime I've tried to set appointments they have…read morebeen weeks out) this branch is good. They even have someone that greets you literally the second you walk in the door and asks how they can help you.

Wow!!!. They are the worst to deal with. We have a dozen business and personal accounts with Chase…read moreBank and cant ever get ahold of anyone at all to find out anything and then out of the blue we get a letter from them saying they have reviewed one of our accounts and will shut it down in 45 days. We tried to get a hold of Kaden Marble over and over and over again and left messages and texted him to no avail. And the feedback we got was I have to see what is going on. WE have also called in and all they say is we dont and wont tell you why we are closing it down and I made a statement well maybe Ill close all of them down and they just said that is your decision. They are so grateful for everything that we pay out to them every month apparently that they just dont care. WE are switching banks and will end up closing every one of our accounts down. Great bank to stay away from

Just bought a 2012 Chevy Cruze from these guys. I am really excited and satisfied with my purchase…read morethe only thing keeping me from giving them 5 stars is that they blew off the fact that the car has so many scratches on it didn't even offer any sort of advice on what we can do about it. They also had told me that they would fill the gas tank upon purchase of the vehicle. When we finally said ok the guy who pretty much sold the car to me disappeared and handed me back over to another guy. When we mentioned not to forget the tank of gas that guy acted like it was a joke, we flagged the guy down that told us that they would do that and he said he would make sure we got taken care of. I left in the new car feeling very excited about my purchase, after driving a while I looked down and noticed that I did not get that tank of gas I was promised. If you are going to promise those things you need to follow through. It makes customers feel like you will say anything to get a sell when you do not follow through no matter how small the promise. These 2 small things being taken care of would have definitely given them 5 stars.

My experience with the salesperson at this dealership was great, and I ultimately purchased a 2016…read moreChevrolet Suburban from them. Due to my work schedule, I wasn't able to fully inspect the vehicle myself before taking it home, so I relied on the dealership's inspection and trusted that the vehicle had been thoroughly checked as stated on the inspection sheet they provided to me. However, the same day I brought the vehicle home, I noticed the brakes were creaking very badly--almost like a seized caliper. This is a serious safety concern, and I do not feel safe driving the vehicle with my wife and child. When I contacted the dealership( I was at the dealership to get my car detailed), I was told they would not address the issue because the vehicle was discounted. At no point during the purchase process was any brake issue disclosed to me. If this had been communicated beforehand, I would have addressed it prior to purchasing. I am respectfully asking the dealership to reconsider and help resolve this safety issue. I believe it's reasonable to expect that a vehicle sold after an inspection should not have an undisclosed brake problem. I'm hoping we can work together toward a fair resolution.

I've come here quite a few times over the years and never had any particular issues. All the…read moreemployees are typically very friendly and i haven't often encountered understaffing issues that I've encountered at other American first locations. The interior is also very spacious and can easily accommodate a lot of people should a line build up at all times

The worst bank to bank with. don't do it they don't respond back when you call, and they have this…read moreai person who can't do his job 0/100%