1. Titan Machinery

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Glyndon, MN

Titan Machinery

5.0 (1 review)
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Fargo Rentall

Fargo Rentall

(7 reviews)

Rented a truck in January to help my son move from Fargo, ND to Denver, CO. Everything was great!…read moreThe truck was great, the service was excellent!

**1 Star** I have…read morebeen a loyal customer of Fargo Rentall for years. That loyalty ended the moment Shahin, the branch manager, completely lost control in front of me and his own employee. Paul was outside driving the machine we had just returned when Shahin ran out screaming at him. He then hustled inside and turned the same unhinged rage on me...screeching, calling me a liar, and behaving like a man who had completely snapped. His eyes looked dead. The entire episode was wild, aggressive, and far beyond anything that should ever happen in a professional setting. It happened without sense, no discussion ... zero to 100... Paul came inside eventualy, had to step in and tell him to go away.(those were the words used) The entire "issue" was a fuel discrepancy of less than $20. The day before, the employee who loaded the machine told me the gauge had dropped and specifically said to ask for him when I returned it. I did exactly that. That was the full extent of the situation that somehow justified Shahin's public meltdown. I tried to handle this privately. I contacted Rick at the 32nd Street location and messaged Matt Gilbertson on Facebook. Rick's response was essentially "do what you have to do." Matt never replied. I also asked them to review the video of the incident. No one has taken ownership of Shahin's behavior. I will not return to Fargo Rentall. I strongly advise others to take their business elsewhere. Braxton at United, kelly atSunbelt, and anyone at Swanston offer newer equipment, better rates, and -- critically -- staff who know how to conduct themselves like professionals. Years of good will built by Mark and Rick were erased in minutes by one manager's outrageous lack of self-control. No company should allow someone who behaves this way to represent them.

Titan Machinery - machinerental - Updated October 2026

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