I would not do business with this company again. Our garage door stuck on Monday morning. We were told to expect a repair tech between 5-7:30 that night. After that time had passed, with no communication from the company, we called and were told it would now be Thursday, between 11-1 when someone could come. We stayed home all day Thursday, again with no communication from the company and no repair tech. When we called, they said that the technicican had been delayed and to expect one first thing Saturday. After lunch, someone showed up. We closed the garage door.
Monday morning, we opened the garage door and it would not return to closed at that time. We called, and were told a tech would be out between 11-1. I called several times, and each time was told "he is on his way, it will just be half an hour or so." I write now at 6:40 pm on Monday. The tech has come, and he has told me that I should never expect same day service, and that I could have made the door work by pulling on a rope.
I have wasted days waiting for this company to provide service, and now I am told I should just pull a lever and make it work manually?!
Communication and reliability ratings for this company from me: -0. read more