Always a great experience when I need my oil changed. The technician Sean was very friendly as…read moreserviced my vehicle. I will return to this location.

Title: What's the Point of an Appointment?!…read more I scheduled an appointment at Express Oil Change to have my air conditioning serviced, expecting a timely and efficient experience. Apparently, "appointment" means something entirely different to them. When I arrived, the shop was packed with multiple cars ahead of me. I was then informed that my appointment wasn't actually for service--it was just for them to acknowledge that I needed work done. Excuse me? That's not what an appointment is for! An appointment should mean that my vehicle is scheduled for a specific time slot, not that I get to sit around waiting like a walk-in customer. This was a complete waste of my time. If I had known an appointment meant nothing here, I could have gone elsewhere or planned accordingly. Express Oil Change needs to rethink their scheduling system or stop pretending to take appointments altogether. Absolutely ridiculous.

I usually don't review businesses unless something really stands out & this place does. I am from…read moreMichigan & was visiting my son in Newnan, Ga. I drove his GMC Acadia to the store & noticed a scrapping sound. Instantly i knew he needed brakes but was worried about rotors as well & the cost. So i looked up local mechanics & saw this place had really good reviews. Figured we would give them a try, went to get a quote. Not only was it a reasonable cost because i know when you need rotors that can really get pricely, but they didn't try to tell me i needed something I didnt. We only needed rotors on the back & brake pads. I wouldn't have known either way so with that being said, i would highly recommend this business to any & everybody that needs work done on their vehicle.

Rolled into business around 10 min to 4pm not realizing that they closed at 4pm. Asked if they…read morecould do an oil change on my F-250 and possibly change out my front shocks. I saw some hesitation their parts initially, but they cheerfully agreed to change my oil and gave me an estimate for the work on my shocks. This is a work ethic you don't see too often anymore. They earned my business for the future!

The service people were pleasant, professional, and efficient. Will return when my truck needs…read moretires. Thanks

If Negative Stars were an option...buckle up for this parade of horribles...this is my synopsis of…read moremy 5-page Word document of notes from this "experience". I brought my vehicle to this Mavis location on March 28 for four new tires. Less than half a mile after leaving the store, my entire wheel came off the vehicle while turning into traffic. There were no warning signs, and no lug nuts were found at the scene. Police were called, and the vehicle had to be towed back. While I was initially assured that Mavis would cover all damages and provide a rental car, the process that followed was extremely mismanaged and frustrating. I did have an assigned point of contact at the regional level (after they abruptly fired the store manager who was the only helpful person during this process); however, this did not lead to resolution. My contact, Marcus King, repeatedly provided inaccurate information, failed to follow through on commitments, and misrepresented the status of repairs and coordination efforts. While I generally knew where my vehicle was physically located during the process, no one -- at any level -- could clearly explain what work had actually been completed, what was still pending, or provide proper, itemized documentation of repairs. Additional issues included: Significant delays in rental car approval and coordination Rental payments being stopped without notice, resulting in charges to my personal card and the lack of ability to return said rental car for two days after dropping it off at Mavis, incurring further charges. My vehicle being moved between repair facilities without clear communication Inconsistent and, at times, contradictory information from staff Lack of any itemized or legible documentation for completed repairs until I demanded it and they made up some on a computer After nearly a month, I was told my vehicle was ready to be picked up at another location (Sharpsburg/Newnan) per my request. Within minutes of driving it, I experienced a loud metal grinding noise. The issue -- a bent back plate -- was identified almost immediately, indicating the car had not been properly test-driven, despite assurances that it had been. Also, when I left, they assured me the rental would be returned, which it wasn't for over two days, causing charges to be put on my card. The most concerning issue is Mavis's customer service structure. Customers cannot speak with anyone at the corporate level; the highest level of contact available is regional management. When a situation involves failures at that level -- or is directly caused by it -- there is no meaningful escalation path. This creates a complete lack of accountability for serious issues, including those involving safety. Plainly, there is no customer service to be had for you and those who are in "charge" have no desire to help because they simply don't have to. I have never encountered a customer service model like this. In a case involving a major safety failure caused by improper installation, there should be transparency, clear communication, proper documentation, and access to decision-makers. Instead, I experienced the opposite at nearly every step. I ultimately received compensation almost a month after the incident, but only after significant effort, repeated follow-ups, and escalation attempts on my part and demanding to never speak with Marcus King again - another regional manager was finally able to get me some compensation for this horrible experience. This entire situation was not just frustrating -- it was preventable and revealed serious gaps in both operational and customer service practices. I'm sure some chatbot will come on here and say "Oh we're sorry, please call us at XXXX Ext. 2" and that will do absolutely nothing. I just pray everything was actually done, as they said it was.

The technician who completed the oil change was professional and sitting area was clean. The issue…read moreI had is I asked for tire rotation and balancing. When I got halfway down the highway, my tire light came on. I took it a few days later to another express because I heard noises under the car. The under carriage of the car was not bolted in. Then I found out a few days later, the tires did not have enough air in them. What's really going on with this shop??!!

Thank all that is holy for these guys. Im 3 hours from home and popped a tire last night…read more Luckily, the closest place to pull into was their shop! I called first thing the next morning to get my car in the shop. I pulled up in my Uber to be greeted by their staff. I told them no rush, I had a few hours to kill before I had to get on the road. They insisted to get be back on the road ASAP, took my keys and started their work. EXTREMELY thankful for these hardworking humans. Thank you all for getting me back on the road, safe and sound.

Another great local shop in the area. Quality work and great customer service. Friendly and…read moreKnowledgeable. .

Jesse Mike Rob all continue to provide outstanding customer service on my cars…read moreThanks so much

Top notch service, I'm running a fleet vehicle and no issues at all. Did everything without any…read moreissues. They were able to bring up the fleet management application to complete the service. Just one question about the tires rotation. The in vehicle monitoring didn't get updated as to what transmitter is at what location on the vehicle.

Outstanding Service! Reasonable pricing for a synthetic oil change. Very professional staff that…read morehad me in and out in a short time. I will be back. Save $$$ from what the dealership charges.

Been coming here for over 10 years. Friendly staff, good prices and always a great experience.read more

went to them before to put on tires on my truck for me was pretty fast however they tried to keep…read moremy tires that were on it which were still good. went to get two new front tires and an alignment on my other car waited an hour and 45 minutes they didn't even pull my car back yet and I had to go to work so came back the next day said it was gonna be an hour and a half till they could even do the tires no alignment that day so asked if I can come back in an hour and a half he said no I would be put at the end of the line even though they knew I already wasted an hour and 45 minutes the day before. I like supporting small business but that's just ridiculous that you think someone should sit for over 3 hours my time is worth the 20 bucks I would've saved there

Christian Brothers by far is the ONLY shop or team of mechanics I trust to work on my vehicles…read more I've been a long time customer since my very first car and I'm always happy with the service and price. Will soon be relocating for work and found out they have two locations where I'm moving which makes it 10x better for me! Check them out!

Be very careful with Christian Brothers Automotive Fischer Crossings. I brought my vehicle in and…read morethey completed an entire oil change without my permission or authorization. Performing unauthorized auto work is completely unacceptable. I stood my ground, refused to pay for the service I never ordered, and received my keys back. Their prices are way too high and their business practices are unfair. I have already moved my business to a much more reasonable and honest local shop.