We have used Crossroads on a few occasions and have experienced excellent service and fair prices…read more This week I contacted them regarding the cruise control on my wife's explorer They could have immediately had me come in for repair but instead made me aware of a possible recall from ford that might cover the cost of repair. After we contacting Fitzpatrick we were advised our model was not included. So we dropped off our car Friday night and picked it up Saturday. Great job guys.

I brought our 2014 Subaru Impreza to Crossroads Automotive for an engine misfire, and they handed…read moreme an astronomical $2,381 invoice for routine maintenance. Looking over the receipt line by line, the pricing is unbelievable: $759.92 just for four ignition coils (parts that cost $40-$50 each retail), $387.48 in labor alone for spark plugs, and a $145 diagnostic fee that they refused to apply toward the repair work. They even tacked on a $210 chemical intake flush that does nothing for a failing ignition coil, then quoted another $1,113 to replace front control arms--a job independent shops routinely do for $650-$700 with an alignment. Total parts markups and bloated labor times from top to bottom; save yourself the frustration and find a fair mechanic elsewhere in Coweta County.

Talk about Southern hospitality! From the minute I pulled up James met me at the car. Asked what…read moreservice I was needing. Walked with me to the front door open it for me. Where Felicia greeted with a cheerful good morning. What a great way to start a task that most don't want to do. The wait was not that long, check in was super easy had been there before. Gave my number, verified info and set down. They have coffee and water. The waiting room was clean and refreshing cold in this summer heat. Car was in the bay being inspected within a matter of mins Jonathan was introducing himself to me. Letting me know what would keep my car running at optimum performance. He was gracious enough to let me video the explanation about my brakes since I needed to discuss before moving forward with that repair. They make appts for the bigger repairs however, do also welcome walk ins if the need arrives. Check out was livey also even though it was time to hand over money. I was able to find coupons for services online, Julie applied them and when made sure I was set up to receive specials from them. Car in need of a oil change, tune-up or any other mechanical service do yourself and it a great service and go and see the great people. You won't be disappointed and then you can leave your own review after meeting the great people too. ‍

Wayne and his crew always treat us well and do a good job repairing our cars. They just fixed my…read moredaughter's Explorer and made sure it was right. For what all they did it was worth the money! Sometimes this can be a thankless job because people look at the price of course, but having the know how to fix some of these complicated machines is much appreciated for the safety of our families.

The service people were pleasant, professional, and efficient. Will return when my truck needs…read moretires. Thanks

If Negative Stars were an option...buckle up for this parade of horribles...this is my synopsis of…read moremy 5-page Word document of notes from this "experience". I brought my vehicle to this Mavis location on March 28 for four new tires. Less than half a mile after leaving the store, my entire wheel came off the vehicle while turning into traffic. There were no warning signs, and no lug nuts were found at the scene. Police were called, and the vehicle had to be towed back. While I was initially assured that Mavis would cover all damages and provide a rental car, the process that followed was extremely mismanaged and frustrating. I did have an assigned point of contact at the regional level (after they abruptly fired the store manager who was the only helpful person during this process); however, this did not lead to resolution. My contact, Marcus King, repeatedly provided inaccurate information, failed to follow through on commitments, and misrepresented the status of repairs and coordination efforts. While I generally knew where my vehicle was physically located during the process, no one -- at any level -- could clearly explain what work had actually been completed, what was still pending, or provide proper, itemized documentation of repairs. Additional issues included: Significant delays in rental car approval and coordination Rental payments being stopped without notice, resulting in charges to my personal card and the lack of ability to return said rental car for two days after dropping it off at Mavis, incurring further charges. My vehicle being moved between repair facilities without clear communication Inconsistent and, at times, contradictory information from staff Lack of any itemized or legible documentation for completed repairs until I demanded it and they made up some on a computer After nearly a month, I was told my vehicle was ready to be picked up at another location (Sharpsburg/Newnan) per my request. Within minutes of driving it, I experienced a loud metal grinding noise. The issue -- a bent back plate -- was identified almost immediately, indicating the car had not been properly test-driven, despite assurances that it had been. Also, when I left, they assured me the rental would be returned, which it wasn't for over two days, causing charges to be put on my card. The most concerning issue is Mavis's customer service structure. Customers cannot speak with anyone at the corporate level; the highest level of contact available is regional management. When a situation involves failures at that level -- or is directly caused by it -- there is no meaningful escalation path. This creates a complete lack of accountability for serious issues, including those involving safety. Plainly, there is no customer service to be had for you and those who are in "charge" have no desire to help because they simply don't have to. I have never encountered a customer service model like this. In a case involving a major safety failure caused by improper installation, there should be transparency, clear communication, proper documentation, and access to decision-makers. Instead, I experienced the opposite at nearly every step. I ultimately received compensation almost a month after the incident, but only after significant effort, repeated follow-ups, and escalation attempts on my part and demanding to never speak with Marcus King again - another regional manager was finally able to get me some compensation for this horrible experience. This entire situation was not just frustrating -- it was preventable and revealed serious gaps in both operational and customer service practices. I'm sure some chatbot will come on here and say "Oh we're sorry, please call us at XXXX Ext. 2" and that will do absolutely nothing. I just pray everything was actually done, as they said it was.

I took my Toyota to them. I informed them that my car would run, but cut out completely (including…read moreall lights etc) and then run again. I didn't tell them that I was having a difficult time getting stopped and that I was pressing hard on the brake. I also didn't tell them that my car would rev up when stopped sometimes. They figured it all out when I took my car in. My brake pads needed replaced, my spark plugs needed replaced, and my idol throttle needed cleaned. It all made perfect sense to me. The advisor was professional and I felt confident they were honest about the needed repairs. Good job!! I recommend Tri Star.

Great service, communicative staff and expert workmanship. Hats off to Mark and his staff at…read moreTriStar Auto especially Andrew. You can trust this group to take care of your needs at a great value in time and money.

Christian Brothers by far is the ONLY shop or team of mechanics I trust to work on my vehicles…read more I've been a long time customer since my very first car and I'm always happy with the service and price. Will soon be relocating for work and found out they have two locations where I'm moving which makes it 10x better for me! Check them out!

Be very careful with Christian Brothers Automotive Fischer Crossings. I brought my vehicle in and…read morethey completed an entire oil change without my permission or authorization. Performing unauthorized auto work is completely unacceptable. I stood my ground, refused to pay for the service I never ordered, and received my keys back. Their prices are way too high and their business practices are unfair. I have already moved my business to a much more reasonable and honest local shop.

I'm new to the Georgia area and went to Yelp to look for assistance for an auto repair this company…read moreis small, but dependable, a nd reliable. I gave them a hard time with my repair. They even came to tow my car back to their shop to evaluate that the issue was. Their prices are good.They are thorough with their work, and i'm even going back soon or another repair. I will say is that they need to update their payment systems to accept cards and maybe open half a day on weekends. Don't sleep on them, they do good work and trying to get their shop established

My 2012 Ford Escape had a leak. I was quoted $40.00 on the phone for the repair. It was a 40 minute…read moredrive. When we got there, the small office where the waiting room is was a towing company with a different name. I was charged $250.00! Not only was I charged a different price, I was not informed that they did not take cards!!! What a bad business practice.

Another great local shop in the area. Quality work and great customer service. Friendly and…read moreKnowledgeable. .

Jesse Mike Rob all continue to provide outstanding customer service on my cars…read moreThanks so much

This place doesn't fix cars. THEY BREAK THEM. This business, the general manager, Don Harrison, and…read morethe front desk worker, Edwin, actually get ZERO stars from me but one is the least they'll allow on Google, so.. Back in May I went to Goodyear to purchase 4 brand new tires and to have my brakes and rotors replaced. This has become a 7 month long ordeal because THEY CANNOT FIX ROTORS. I have taken my car to them SIX times because my car continues to vibrate and feel like it's LITERALLY going to fall apart. It WAS NOT like that when I took it to them. It simply needed brake service. It doesn't help that the general manager, Don Harrison, has the worst attitude of anyone I've ever met in my life. This is not my fault. Do you really think I want to keep driving to you every month to ask you to fix my car, THAT I PAID YOU TO FIX, that you should've fixed MONTHS AGO??????? If you want to avoid headaches, DO NOT GIVE THIS PLACE YOUR BUSINESS. If they can't fix it this time, I will escalate this and call corporate first thing Monday morning. This is absolutely UNACCEPTABLE business practice.

Do not take your car here! I took in my Chevy sonic for routine maintenance, checking a fuse,…read moregetting a radiator flis, getting a windshield wiper hose checked, and checking the Freon in my AC. When I got my car back, my AC no longer worked. The fan blade was clanking like there was something inside the unit or they forgot to put it back together properly. When I took my car back, they claimed it was already making that noise-it wasn't! They broke my car, refused to fix it, and now I have to pay additional money to get something fixed that was not broke.